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Thread: Apart from WHMCS or its alternatives, what other tools do you use to run your web hosting business?
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04-30-2021, 12:24 AM #1Web Hosting Master
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Apart from WHMCS or its alternatives, what other tools do you use to run your web hosting business?
I know most of us use WHMCS or its alternatives for billing, but what other tools do you use for inventory management, helpdesk/livechat support, vendor management, HR management, sales management/CRM etc?
Blessen Cherian
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Two decade in Web Hosting Industry
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04-30-2021, 08:39 PM #2
As much as it’s a love / hate relationship, Jetbackup is a necessity, as is Zabbix (configured to alert through various tools such as Slack, Telegram, pushover , etc
Tom Whiting, WHMCS Guru extraordinaire
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05-01-2021, 01:21 AM #3Web Hosting Master
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Thanks a lot for sharing your inputs @whmcsguru. Yes, Jetbackup, Zabbix/Nagios, Slack etc are a necessity in today's scenario. But may I ask, what do you use for Inventory management, Payroll/HR management, Sales, Vendor payments? Any inputs on them please?
Blessen Cherian
Follow me on twitter.com/blessenonly
Two decade in Web Hosting Industry
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05-03-2021, 04:37 AM #4Web Hosting Master
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05-03-2021, 05:29 AM #5Web Hosting Master
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05-03-2021, 05:37 AM #6The Linux Specialist
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We've been using Clientexec for many years. Help desk + Billing
Specially 4 U
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05-03-2021, 11:50 PM #7Web Hosting Master
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05-05-2021, 01:15 AM #8Web Hosting Master
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Icinga2, icinga2web, NRPE, torrus, librenms, phpweathermap, GRKE/BURP, Oxidized, Trello, SupportPal, etc.
And a slew of other stuff of course.Myles Loosley-Millman - admin@prioritycolo.com
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05-05-2021, 03:06 AM #9Web Hosting Master
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[DC'S] SINGAPORE. AUSTRALIA. JAPAN. INDIA. CHINA HK. USA. UK. NETHERLANDS. SOUTH AFRICA
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SkyNetHosting.Net Reseller Hosting. Resell VPS and Dedicated Servers 16 Years in Business!
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05-05-2021, 03:16 AM #10Web Hosting Master
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Some of our favourite tools are the already mentioned Zabbix and Slack, as well as Hostbill and Nagios.
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05-05-2021, 07:17 AM #11Web Hosting Master
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05-05-2021, 07:18 AM #12Web Hosting Master
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05-05-2021, 07:20 AM #13Web Hosting Master
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05-05-2021, 07:19 PM #14Newbie
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We use Hostbill and code plugins for it.
So all our Inventory has Row, Rack, and Blade right in the account. We then can reassign the accounts to different clients. All billing, Paypal and CreditCards are done through plugin modules.
We also use IPAM to assign IPs and then use ACL on our switches to prevent IP theft.
There's already a livechat built into Hostbill so we just use that.
Internally we use JIRA to track down sales and provisioning. Microsoft Teams for shifts and internal chat.
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05-05-2021, 09:43 PM #15Web Hosting Master
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A lot has been mentioned already but two that I haven't seen so far are Snipe-IT and openDCIM. Both have been very helpful for us.
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05-06-2021, 02:15 AM #16Junior Guru Wannabe
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WHMCS - (Client billing and management),
Vision HelpDesk (Tech Support)
Freedcamp (Task Management)
Accounting & Inventory Software (Locally Installed)[Managed Cloud Hosting | DDoS Protected DNS & Servers | The Server Experts
[Managed & Load Balanced WordPress Hosting | HA Business Hosting | Reseller Hosting | App Hosting
[Business Email Specialist | Email Migration Services | VPS | Dedicated Servers (GPU)
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05-06-2021, 02:36 AM #17Web Hosting Master
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05-06-2021, 02:37 AM #18Web Hosting Master
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05-06-2021, 02:38 AM #19Web Hosting Master
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05-14-2021, 07:59 AM #20Newbie
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WHMCS - client billing, ticketing and management
Slack - team work/chat
tawk.to - webchat for clients
Trello - project management
NextCloud - file storage
Nagios & uptimerobot - monitoring
Gogs - Git service
GestioIP - IPAM
Puppet, Ansible & Terraform - automation
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05-15-2021, 10:14 AM #21Web Hosting Master
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