Results 1 to 18 of 18
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11-07-2018, 02:42 AM #1Newbie
- Join Date
- Jun 2017
- Posts
- 12
rackend.com down for a whole day with all servers?
Hello!
Any staff of this hosting around or news about ETA of return online?
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11-07-2018, 07:51 AM #2Newbie
- Join Date
- Jun 2017
- Posts
- 12
skype rackendsales the only one available contact what I could found is online, but nobody reply!
A few days back they notice about huge DDoS, but then it was fine until tomorrow.
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11-07-2018, 08:22 AM #3Newbie
- Join Date
- Jun 2017
- Posts
- 12
AS60392 probably controlled by this company have only one peer - Cogent, is it possible Cogent black-holed whole ASN because of DDoS?
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11-07-2018, 09:18 AM #4Junior Guru Wannabe
- Join Date
- Jun 2017
- Posts
- 93
Yes they has Skype Rackendsales.
and
Phone Numbers from contact-us page
USA: +1-845-859-1092
Colombia: +57-2-891-2487
Panamá: +507-836-6092
Try call them
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11-07-2018, 11:17 AM #5Newbie
- Join Date
- Jun 2017
- Posts
- 12
Thanks, just try to calling all phones are useless.
Situation is still the same, only Skype contact online right now and nobody there since Monday.
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11-07-2018, 11:47 AM #6Newbie
- Join Date
- Aug 2011
- Location
- Pakistan
- Posts
- 5
Try calling on this number Panamá: +507-836-6092
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11-08-2018, 09:18 AM #7New Member
- Join Date
- Nov 2018
- Posts
- 0
Any news?? Also cant contact them
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11-08-2018, 09:50 AM #8Newbie
- Join Date
- Aug 2011
- Location
- Pakistan
- Posts
- 5
Rackend using ict-center.com Datacenter services for there servers ict-center.com also down.
Rackend.com not replying on skype and also on live chat
livechat link
https://tawk.to/chat/579b4cc4bcbba63963f9dd07/default/?$_tawk_sk=5be2ba6fce0a7055b3810460&$_tawk_tk=666abba496f617b640639ccea53e1177&v=620
kindly check if they will reply you if you got any update post it here.
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11-08-2018, 11:45 PM #9New Member
- Join Date
- Nov 2018
- Posts
- 0
as60392
Sounds like an issue within their Swiss datacenter which probably also impacts some other systems within as60392... Anyone submit a ticket?
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11-09-2018, 03:30 AM #10Newbie
- Join Date
- Aug 2011
- Location
- Pakistan
- Posts
- 5
Dear Octapus,
There is no access to submit a ticket, because Rackend.com network totally dead from last 4 days.
so no accesss to contact anyway with them.
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11-09-2018, 05:50 AM #11Retired Moderator
- Join Date
- Oct 2010
- Posts
- 5,079
If @Rackend is aware of this thread, they may be able to shed some light.
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11-09-2018, 07:14 AM #12Newbie
- Join Date
- Jun 2017
- Posts
- 12
Skype, live-chat and any emails are dead. Servers still down.....
Activity - 04-12-18 09:11 AM
Looks like them not login to WHT since long time, a bit strange with Corporate member status.
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11-09-2018, 08:25 AM #13Junior Guru
- Join Date
- Aug 2010
- Posts
- 176
Dear WHT Members,
We have had a lot of inquiries at our help desk about the status of RackEnd. Please note that we are not associated with them in any fashion.
I was however able to reach Fernando on an old phone number. He told me that Rackend is bankrupt, and thus closed.
I did not verify with him, but I am fairly sure that ICT (EQUINIX) has shut down their cabinets and has the equipment.
Anyone with critical data left on the servers, should probably make that claim directly to ICT-Equinix. I would suggest using an attorney if you would like the data preserved.
Fernando did not want me to distribute his number, so sorry, I cannot post it.
I wish the best of luck to all that were effected by this.Last edited by Postbox; 11-09-2018 at 09:10 AM.
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11-09-2018, 09:45 AM #14New Member
- Join Date
- Nov 2018
- Posts
- 0
Thanks!
Thanks for that update. My VPS provider (regvps) contacted me and let me know the systems are offline and they are working on replacements in other datacenters.
saqibnpt, I got ya. I submitted a ticket to my vps provider who was also impacted.
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11-09-2018, 04:14 PM #15
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12-08-2018, 11:56 PM #16New Member
- Join Date
- Dec 2018
- Posts
- 0
Rackend - Halthost? Deleted my account
I found this thread when trying to find out what happened to my VPS that I had hosted through Rackend. I had been regular with my payments then suddenly my VPS went offline and I couldn't access rackend.com.
On 11/12/18 I contacted support@rackend.com asking what happened with their site and the service and got no response. Sometime after that is when I found this thread and understood that other people weren't able to access their services provided by rackend, couldn't contact rackend, and that Rackend had apparently gone bankrupt and suddenly shut off. Once I saw it I logged into my paypal account and cancelled payments to Rackend.
On 11/28/18 I received an email from support@halthost.com saying that my account with Halt Host had been terminated due to non payment. The VPS info, my user info, and the format of the email was all the same as that with Rackend. I had never heard of Halt Host before. I responded to Halt Host and never heard back. The Halt Host website is similar to Rackend and I tried to log in and it said my account was already closed, my email and/or password was incorrect, that my ip was banned, and that my ip had been banned already.
The last correspondence I received from Rackend was on 11/4/18 notifying all clients that Rackend would require clients paying with paypal to issue payment to a new paypal email address for Rackend.
I don't know if this is a common fraud scheme with shady webhosts but this seems to be a bad situation. I just wanted to post this experience and see if anyone had any suggestions or comments... Thank you.
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12-09-2018, 07:29 AM #17Newbie
- Join Date
- Jun 2017
- Posts
- 12
Guys, don't forget claim your PayPal refund (open a Case) for paid amount of money to this company. It's still have time to get money back.
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12-10-2018, 10:21 AM #18Web Hosting Master
- Join Date
- Dec 2009
- Posts
- 710
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