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Thread: WHMCS Reissue License Limit ?
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01-25-2015, 12:13 PM #1
WHMCS Reissue License Limit ?
Had anyone else got the following annoying message when trying to reissue licence
Action Failed: The maximum number of reissues allowed has been reached for this license - please contact support
I am not even sure why it saying I have reissued my licence too many times unless it is taking in to account where I reissued my Dev licence.
Really not happy about this eitherway as I planned to migrate WHMCS to a new server and all was good till I got that message, so I submit ticket at 14:22 and it is now 16:09 and still not had a response from WHMCS staff license nor has the licence been renewed and neither myself or staff can access the system to answer tickets etc.
One of the reasons I chose WHMCS was it being easy to reissue license and now they are causing unnecessary inconvenience...
PS been happy with WHMCS for many years till this happened. I noticed some other users had the same after doing quick Google. Sort it out WHMCSHostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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01-25-2015, 12:16 PM #2Web Hosting Master
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Thats creepy. Never knew there is a limit on reissuing a license.
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01-25-2015, 12:22 PM #3
That's not good - you're right to be unhappy.
We have an owned non-branded license and haven't seen this before...sounds like the only thing left to do is be patient and wait for a reply.
Just curious - which department did you open the ticket with? I have a ticket right now open with them in the "Licensing" department which was opened early on the 23rd January with no response, which, considering they advertise 24/7 license support is a bit extreme...fortunately it's nothing urgent.Last edited by EthernetServers; 01-25-2015 at 12:28 PM.
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01-25-2015, 12:24 PM #4HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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01-25-2015, 12:27 PM #5
@ethernetservers
I sent following emails
WHMCS Support 25/01/2015 14:22
WHMCS Licensing 25/01/2015 15:09
WHMCS Sales 25/01/2015 15:24
Now 16:27 and still no reply.
Ps so my clients have been seeing following message for 2hrs +
Down for Maintenance (Err 3)
We are currently performing maintenance and will be back shortly.HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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01-25-2015, 12:29 PM #6Web Hosting Master
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Ouch that's not good at all, I had an issue which I needed to contact WHMCS over the weekend. Took 13 hours to get a response however I spoke to 1 guy who was really apologetic and is dealing with the issue personally.
I hope you get a reply soon, capping re-issuing is just going to cause more support request which is going to see WHMCS go back the poor reply times.
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01-25-2015, 12:34 PM #7
Creepy?
At any rate, it might be worthwhile posting on their forum asking for someone to have a look, based on it having taken your site down. I'm assuming the ticket is in the licensing department, which is only weekdays, possibly. They may say you have to wait, but many of the folks on the forum from there seem to be able to access tickets as well, so may be worth a shot.Your one stop shop for decentralization
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01-25-2015, 12:37 PM #8Web Hosting Master
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I have to say in the very few times I've contacted WHMCS Support over the last few months, the support response time is a lot slower than what it used to be.
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01-25-2015, 12:49 PM #9
Just had a reply from WHMCS
This limit is in place to prevent abuse of license keys, in particular sharing them across multiple installations. I have however now reviewed your reissues and as all have been for the same domain, have reissued your license and reset the reissue limit for your license.
Any further problems, just let me know.
I could understand them limiting reissues for trial licences, but not paid licenses.HostXNow - Shared Web Hosting | Semi Dedicated Hosting | Enterprise Reseller Hosting | VPS Hosting
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01-25-2015, 01:02 PM #10Web Hosting Master
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01-25-2015, 01:21 PM #11Geek Of All Trades
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This happened to one of my unused owned licenses a few weeks ago when I went to fire up a dev site.
Was not too pleased, but I can only imagine the OP's frustration.
I think WHMCS needs to explain this new limit openly.☆☆☆ Cool Domain Names - DomainSale.link☆☆☆
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01-26-2015, 08:04 AM #12Web Hosting Master
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@HostXNow_Chris: I see your three tickets were merged into the original one and answered in 1hr 14 minutes on Sunday. My apologies for any inconvenience caused.
@Criot: Our support queue this past year has been shorter than ever. I see your most recent three support tickets submitted this month were answered in 3 hours on a Friday, about 15 hours over the weekend, and 33 minutes on a Friday respectively.
@Askforhost: I'm not able to find any Sales or Licensing tickets under your account in the past year. Please let me know the Ticket ID and I'll be pleased to take a look.
I'm pleased to hear that we have set such high levels of expectations of levels of support for our customers, but I believe these response times are within acceptable levels and much better than they were a few years ago.
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01-26-2015, 09:29 AM #13Web Hosting Master
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01-26-2015, 08:58 PM #14Web Hosting Master
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I too would like to know about this limit/cap as well - what is it so we aren't blindsided by it in the future.
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01-27-2015, 07:48 AM #15
I first submitted a ticket to support department on 25th Jan 2015 at 08:22 and did not get a response till 25th Jan 2015 at 10:36 which is 2hrs and 14mins. Not sure how you got 1hr 14mins. Anyway, just glad it is sorted now.
But you could do with displaying the reissue license limit e.g. 4/5 reissues left or something like that or do you just prefer everyone to check with support department before migrating their WHMCS? That not only unnecessarily uses more of our time but uses up time from WHMCS staff too.Last edited by HostXNow; 01-27-2015 at 07:52 AM.
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01-27-2015, 06:30 PM #16Web Hosting Master
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01-27-2015, 10:45 PM #17Geek Of All Trades
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I can see it now ......
You have a box that crashes.
You provision a new one and set everything up (including new IPs).
You change nameserver IPs on the domain name.
You go to WHMCS to reissue your OWNED license only to be presented with this stumbling block.
You open a ticket with support and realize it's a holiday weekend.
. . . . . .
. . . . . .
... still waiting ....
I don't care what WHMCS says about their ticket response time. 2 hours is too much in this case. I can just see this turning into days for some unfortunate license owner.☆☆☆ Cool Domain Names - DomainSale.link☆☆☆
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01-28-2015, 07:39 AM #18Web Hosting Master
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Hi,
Thanks for providing that information. I see that ticket SYH-516545 was opened with our Resellers department; not Sales, Licensing or Support (the main queues). However I will pass on the feedback that you'd like to see faster responses in the Resellers department.
If you have any other concerns, please don't hesitate to get back in touch.
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01-28-2015, 07:50 PM #19Geek Of All Trades
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It is plain to see there are some concerns that you are ignoring.
Simply reading this short thread brings up these questions:
- Why were license holders not notified about this?
- How many reissues will trigger a lock-out?
- Do you plan on displaying how many reissues are left when viewing our product details?
- Why should this apply to owned licenses?
- Do you plan on removing the restriction from owned licenses?
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02-05-2015, 12:35 AM #20Web Hosting Master
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