Results 1 to 25 of 45
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08-23-2014, 09:28 AM #1Newbie
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- Dec 2012
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- 17
Stylexnetworks ticket issue [merged]
I don't know if this is the appropriate forum to post this, but I'm wondering if anyone knows a way to contact support at stylexnetworks.
My server is down and it's been a few hours since I opened a ticket and there's been no response. Normally their support answers fairly quickly, plus I've also noticed there's no real-time chat anymore.
Does anyone have an idea what's happening with them?
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08-23-2014, 09:41 AM #2
Have you tried calling them ?
http://www.stylexnetworks.com/contact-us
Number is in the box on the left.
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08-23-2014, 10:05 AM #3Newbie
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- Dec 2012
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- 17
I'm not in the US so it doesn't work for me.
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08-23-2014, 10:23 AM #4Junior Guru
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- Mar 2012
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- 180
Have you tried contacting them via their social media channels?
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08-23-2014, 10:23 AM #5Web Hosting Master
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- Aug 2002
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- 2,631
You can download Skype and make a free phone call.
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08-23-2014, 10:56 AM #6Newbie
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- Dec 2012
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- 17
Their social media accounts are not active.
I'm not set up for Skype. Not everyone has a laptop or microphone.
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08-24-2014, 06:36 AM #7
I don't know how to help you if you don't want to do a step ahead from your end. Besides, their number works fine from here, in the UK.
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08-24-2014, 07:39 AM #8Disabled
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- Dec 2010
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- 127.0.0.1
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- 5,732
Not much you can do to be honest if you can't skype call them, I've been a customer of StylexNetworks until April when I closed my hosting brand, they've always been good but people have had issues lately with them.
http://www.webhostingtalk.com/showthread.php?t=1400038
<<snipped>>Last edited by anon-e-mouse; 08-24-2014 at 07:55 AM.
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08-24-2014, 10:43 AM #9Newbie
- Join Date
- Apr 2013
- Posts
- 8
Hi Jbit,
I'm having the same issue. I can't get a hold of them and all my sites are down.
They have been great so far but I have an open ticket as of yesterday.
I called the number and it gave a busy signal a couple of times.
Claudio
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08-24-2014, 09:09 PM #10Newbie
- Join Date
- Apr 2013
- Posts
- 8
Checking on Stylexnetworks update
Hi,
Checking if anyone has heard from Stylexnetworks. My websites have been down for 2 days. I'm hoping it's due to the weekend. I'm going to try to call the tomorrow. If you have a contact over there, please let me know.
I called their local and toll free number.
Thanks,
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08-27-2014, 06:11 PM #11Newbie
- Join Date
- Aug 2014
- Posts
- 12
Can't get hold of them
My sites with stylex have all been down for days. I finally received a response after 24 hours of down time telling me that my sites had been hacked and deleted. They said that if I had the backup service, they could restore them for me. I do and requested that they please restore to the most recent backup. They took another 30 hours to tell me that they are working on my server and will get back to me ASAP. That was 48 hours ago, still no data.
I had no other backups. But I was relying on their triplicate off-site backup service that I was paying for.
I have tried calling their number dozens of times, it just gives a busy signal. I tried opening "urgent" tickets in every category, 'billing', 'support', 'abuse', and 'sales'. I also sent an email through the website form.
I also tracked down the phone number on their cc billing statement. It led to a man named Kasra, who said he no longer works at the company and hasn't for a "long time".
However, I have spoken to Kasra before and at the time he claimed he was the owner of the company.
He was nice enough but said he couldn't do anything because he left because of management something...something.
I am at my wits end, this was apparently a fly by night company and I simply need my backups that I have been paying for, if they exist.
Does anyone know how to find out what data center these guys are using? Maybe a call to them could put me in touch with someone.
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08-27-2014, 06:25 PM #12
I don't possibly know how Datacentre could help you out. Even if they had backups done by the DC staff, they probably won't be allowed to give them to you, as you were not their customer.
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08-27-2014, 06:26 PM #13Web Hosting Evangelist
- Join Date
- Aug 2013
- Posts
- 495
Always have your own backups, whether on your own computer or on a remote server, always always have your own backups.
Kasra is also listed as the domain owner and registered agent of the company.
http://who.godaddy.com/whoisstd.aspx...exnetworks.com
https://sccefile.scc.virginia.gov/Business/07485592
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08-27-2014, 06:35 PM #14Newbie
- Join Date
- Aug 2014
- Posts
- 12
update
They appear to have merged all my open tickets. So I assume someone is still there, but they simply will not respond. I just can't understand this. Beyond frustrating!
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08-27-2014, 06:38 PM #15Web Hosting Master
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- Aug 2014
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- United States
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- 767
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08-27-2014, 06:42 PM #16Newbie
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- Aug 2014
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- 12
easier said than done
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08-27-2014, 06:45 PM #17Web Hosting Master
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- Aug 2014
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- United States
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08-27-2014, 06:48 PM #18Web Hosting Evangelist
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- Aug 2013
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- 495
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08-27-2014, 06:58 PM #19Web Hosting Master
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- Aug 2014
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- United States
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08-27-2014, 07:06 PM #20Newbie
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- Aug 2014
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- 12
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08-27-2014, 09:24 PM #21Newbie
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- Apr 2013
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- 8
Hi Pennypacker,
It's crazy. I'm going through the same experience. They told me all my sites were hacked and the files were deleted. Which I don't really believe since I never ever been hacked and how can they hack all the sites. They said they can do backups which I have with them. They said they are working on it. My sites have beenn down since Saturday which is over 5 days. I called their main number and it's always busy. I also tracked a 703 number to Kasra. I called and texted him and he said that he doesn't work for the companies even though he is listed as CEO on several sites.
I created several tickets marked as Urgent and it took them 3 days to respond that they are working on the issue. I finally today got replies from two people Adam and Chris. They said they are working on it. I asked them if they can give me a general ETA. They said no ETA.
I just want my data. I have backups but from a year ago which in some case won't work correctly. Once of he reason I got their service is because they do automated backups.
I'm praying that they can come through and fix this issue but honestly I'm really worried.
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08-27-2014, 09:44 PM #22Newbie
- Join Date
- Aug 2014
- Posts
- 12
I have also been skeptical of the "hacked" excuse. I have had issues before with some infiltration in my site, but this was full on root access if it was. I keep a very secure root password rotating it every month or so. I can't get into SSH, Cpanel, or anything. Absolutely everything was deleted.
Now that I hear your story, I am thinking this even more. When was the last response you got? Mine was 8/25, middle of the day.
Kasra is also listed as the domain name contact and on the business registration, so there is definitely something fishy going on there.
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08-27-2014, 09:52 PM #23Newbie
- Join Date
- Apr 2013
- Posts
- 8
I got a response yesterday from Adam and one today from Chris. All I want is my data back.
--------------------------------------
Below is the response from them
Your request is still being worked on, you'll be notified once this has been done.
Regards
Chris M.
Level 2 System Admin
------------------------------------
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08-28-2014, 04:32 AM #24Newbie
- Join Date
- May 2012
- Posts
- 6
stylexnetworks.com scam and fraud hosting company
I worked at Stylexnetwork company for a whole year as a support engineer, recently they turned to be a scamming company, we are the support staff didn't receive our salaries for the last 2 months so we stopped our selves and left the company, we tried hard to contact them so we get our money but they don't even reply us, the support team is only one engineer now, and so some times he doesn't even reply clients, some times he closes the tickets or remove it instead of replying clients and help them with their tickets.
I warn every body from working at or be a client of this SCAM company.
Anybody needs more info just reply to this thread and I welcome to provide more evidences about this fraud company.
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08-28-2014, 04:36 AM #25Managed Services Specialist
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- Mar 2011
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- 4,124
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