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Thread: Help with a mail problem pls?
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02-28-2013, 09:16 AM #1Web Hosting Master
- Join Date
- Aug 2011
- Posts
- 632
Help with a mail problem pls?
Hi,
Sorry if this is in the wrong section. I wasn't sure where to post it.
One of my clients send me a bounce-back email that he received. The error message he received was the following:
<recipients address-removed for obvious reasons>
SMTP error from remote mail server after RCPT
TO:<recipients address-removed for obvious reasons>:
host mail58.mimecast.co.za Senders IP address-removed for obvious reasons.: 550 Bad CT IP Reputation -
(reject) - http://www.mimecast.com/knowledgebase/KBID10473.htm#550
Can anyone give me some guidance here?
Thanks
Wolvy
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02-28-2013, 09:27 AM #2Junior Guru Wannabe
- Join Date
- Dec 2012
- Location
- USA
- Posts
- 37
Possibly an error in your setup - look at your knowledgebase - you can:
This rejection can be bypassed with an Auto Allow entry, or by creating a Permitted Senders Policy. - See more at: http://www.mimecast.com/knowledgebase/KBID10473.htm#550
I would go ahead and have you or your support person setup your Auto Allow or change your Permitted Senders policy and try it again.
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02-28-2013, 11:57 AM #3Web Hosting Master
- Join Date
- Aug 2011
- Posts
- 632
Thanks My host has deleted and recreated the rDNS record so lets hope this fixes it.
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