Results 1 to 25 of 65
-
04-18-2011, 03:34 PM #1Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
W2 Servers - W2 Interactive - Do Not Buy.. VERY LONG
Hey all,
I signed up for a LowEndBox VPS special for $25.00/year on 1-17-2011 at 20:09pm(8:09pm). I did not recieve the welcome email so I then opended a ticket at 21:31pm(9:31pm) asking what the IP, Login/Pass was for the server. I got a response at 21:38pm(9:38pm) from Kevin J saying he re-sent the welcome email. I recieved the welcome email, and all was swell. I then opened a ticket on 1-20-2011 at 10:26am, asking the price to add cPanel(I didn't add it, just wanted to know price), recieved a reponse from Anthony C at 11:39am.. Once again, all was swell. I opended a ticket on 2-10-2011 at 23:17(11:17pm) regarding updating reverse DNS for my VPS ip, and also I was only getting 18kb/s(yes 18kb/s). I didn't recieve a response until 2-11-2011 at 2:14am from Venu V. Once again, all was swell. At this point I was happy, and everything was great. I then wanted to go to a dedicated server since they offered a excellent deal of basically the FDC Server dedicated server package #2. They offered it for $25.00/month - $300.00/year for 100mbit versus the server #2 package directly from FDC with only 10mbit and being $59.00/month base price. I signed up 3-19-2011 and made full annual payment of $300.00. My dedicated server was setup on 3-20-2011 at 3:55am. Everything was swell once again. I then wanted to change fron CentOS to FreeBSD. W2 Servers wants $25.00 for a one time OS reload, and $25.00 for manual os install for a month(not available I find out) I knew this probably wasn't possible but on W2 Servers website under dedicated server, and then addons they have the option for manual OS reloads $20.00 for a month. I submit a ticket on 4-14-2011 at 14:19pm(2:19pm) asking how long it would take to add to my account, I didn't recieve a response at all on 4-14-2011. I then replied back in the ticket on 4-15-2011 at 13:14pm(1:14pm) asking what exactly is going on, and why support takes so long.. This is exact quote of my ticket,Hello?
I'm curious why support tickets take so long to get answered? It says that your support is 9-5, however it's now 1:14pm, and my original ticket was for 4-14-2011 2:19pm.. Also, Why is there never anyone on Live Help? Also, why is there never anyone who answers your phone?Hello,
I'd like a refund for this dedicated server. I originally purchased on 3-19-2011. I'm requesting a refund of $275.00 which is $300.00/year subtract $25.00 for one month = $275.00.
I'm requesting a refund due to having no support, or customer service, and not being happy with the product. I made a request on 4-14-2011 at 14:19pm(2:19pm), and then followed up on 4-15-2011 at 13:14pm(1:14pm), and have not recieved a reponse. I have tried contacting you via your support ticket center aswell as via telephone at your 1-800 number, and also via your live chat. I have never seen anyone EVER log into the online chat, or be available. I also have never had ANYONE answer the phone, or return calls at your 1-800 number. I'm very scared this is a runaway host, as the owner of this establishment has run away from others before by doing running a company properly, or providing the best service. I originally signed up thinking this would be a great deal, but I have read postings on a message board of others having the same issue, and this company even refunding other dues to not being able to provide services. I recently seen where the Terms of Service has been changed, and is constantly being changed, and reflected to be a "scam", or almost someone preparing to runaway from providing services. This happens alot in the hosting business, and providing absolutely no support is something that indicates this is happening. You claim there is phone support, live chat support, and ticket support Monday-Friday 9:00am to 5:00pm, but you do not respond within those time periods, and you do not provide support. There has never been anyone LIVE to talk to via chat, phone, or ticket support between 9:00am to 5:00pm.
Please refund me the $275.00. I do not want trouble, and simply want reliable hosting, and support that I can count on. I will take the $275.00 refund to the PayPal account justin.philip.dixon@gmail.com
Please do not try any funny tricks, or games.
Thank You,
mynamePer the TOS, we do not offer refunds.
http://www.w2servers.com/tos.html
I've reviewed the history of your account and I do not see any tickets support or customer service tickets in the help desk. I only see 1 mis-categorized sales ticket about self managed OS reloads. Could you kindly elaborate more on the issues you are having?
Thanks
Sincerely,
Trae Z.
Customer Support
After recieving the response from W2 Servers at 4-16-2011 14:00pm(2:00pm) I email back asking,Heya,
I'm wondering why you say that you offer Billing, Sales, Technical
Support, etc.. 9:00am to 5:00pm Monday-Friday but noone is ever on
Online Chat, Noone is ever answering the phones, and it takes 3 days
for someone to answer a question. If you could explain that it would
be amazing. My main issue is that it takes 3 days for someone to email
me back, and there is absolutely no support it seems monday-friday
9:00am to 5:00pm..
Also, is it selective refund? Why is it that you have refunded others?
4-16-2011 at 14:37pm(2:37pm)
Well,
We will no longer be offering phone support since we're not raising the prices at this time. It's really important to properly categorize your requests. If your ticket was submitting in the right place you would have heard from us alot sooner. Please ensure that you submit your tickets to the correct place in the future. The TOS was modified about a month ago.
Sincerely,
Kevin J.
Customer Support
Honestly, I don't care what kind of support it is whether it's email,
chat, phone, ticket system, or whatever, I just don't know why it has
taken this long for you guys to respond back to both of my responses,
and why you have a live chat system that has NEVER been used?
I really just want my OS reloaded to FreeBSD, and for you guys to
respond alittle quicker.I will put the OS reload request in. I will also waive the fee for you on that as well.
Sincerely,
Kevin J.
Customer SupportThank you very much for doing that for me...
Can I ask something though? Is support going to be getting better, or?
I mean support as in actually being available 9am to 5?
Hello,
I'm wondering how long a OS Reload takes? I was emailed on 4-16-2011 at 5:17pm that the OS reload would be processed. I have not received a response, and the OS reload doesn't take that long. I understand you guys are resellers of FDC Servers, and I previously had the exact same server directly with them. I'm assuming you guys submit a request to FDC Servers to have this done. On FDC Servers website they have 24/7 support, and in the FAQ it lists, "- Q: What kind of support do you provide for servers at your datacenter?
A: There is a web based helpdesk where customers can submit their support requests 24x7. Our techs can provide server reboots, OS reinstalls and general help if a customer looses remote connectivity to their server."
Once again, Why do you not have strict hours for support? Why is there not anyone available Monday to Friday from 9:00am to 5:00pm like you claim? Why does noone answer the phone?(You said you no longer offer phone support as of 04-16-2011) If you don't offer phone support why is their a phone number on the front page of the website? Also, why do you not staff, or have someone answering live chat? I have NEVER seen anyone on live chat, ever. Also, I understand you offer "periodic" support on the weekends, but if you tell me a OS reload is going to be done it doesn't take 20 hrs.(as of now).
Can you answer why it takes so long for sales inquiries, and also support issues?
I then to this point.. Still have not had the OS reloaded, and I still have not recieved a response from W2 Servers.
They claim they have live chat. Since Janurary I have seen NOONE EVER on the live chat. I also cannot contact anyone via phone. They also are not replying to support tickets very quickly, if at all at this point.
I know this is long, and if I don't get the OS reloaded, and the pass I'm going to file a paypal dispute within the next week, or so. I want them to make it right, but jesus does it really take this long?
They claim they have support 9:00am to 5:00pm CST. Good luck reaching ANYONE.
-
04-18-2011, 03:35 PM #2Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
PS: I have screenshots of every single support ticket both messages, and responses. My domain is thegarbagedump.net, blu.io, and more.
-
04-18-2011, 03:39 PM #3Web Hosting Master
- Join Date
- Mar 2003
- Location
- Canada
- Posts
- 9,072
I wouldn't be surprised that you're running into difficulty with their service. One of the owners has a very, very shady history on WHT complete with disappearing in the middle of the night! Do a Google search for "Lyron Foster" and ByteFortress, Server Support Guys and BFT Global. There are many negative threads around WHT if you look...
Google:
bytefortress site:webhostingtalk.com
serversupportguys site:webhostingtalk.com
All the bedtime reading you need...
-
04-19-2011, 07:20 AM #4Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
According to W2 Servers I am a abusive customer.. A response to my ticket on 4-18-2011 at 9:41pm
Justin,
Please review our TOS. Specifically the sections about abusive clients.
Your requests are being handled and you will receive a new welcome letter the OS reload is complete.
Sincerely,
Kevin J.
Customer Support
Kevin, or whoever,
How am I a abusive customer? You guys have NO support. I wait 4 days
for a OS reload, and it still isn't complete? Why is that? Do you not
resell FDC Servers? FDC Servers directly had this done multiple times
within 2 days, or less. You do not respond to tickets until late in
the evening, and sometimes not even until the following day. Once
again, I ask you why do you not have support Monday thru Friday 9:00am
to 5:00pm? Why do you not respond promptly? How is it that I have
written verbal abusive comments, threads, or obscene language? How
have I made excessive complaints? Is wanting support Monday thru
Friday 9:00am to 5:00pm CST, and actually getting a response same day,
or the following morning a complaint? I have no other users other then
myself so there is noone to reactivate. I haven't made consistent
errors, or caused unnecessary workload. I haven't spammed your email,
ticket systems, or servers. I haven't made a late, or bounced payment.
I haven't issue a chargeback(but this could happen), I haven't
publicly harassed, or made derogatory/false/exaggerated
forum/discussion group postings. I have screenshots, and emails of
EVERY single ticket, and EVERY single response you, or anyone else has
made totalling 64 different jpeg files with timestamps, authors, and
ticket numbers, including the day I paid, and my account. I am 100%
accurate in everything I say, and have said. If you can prove
otherwise please do so. Once again, I ask for a refund of $275.00, or
for my service to be setup as I purchased, and for the FreeBSD OS
install to be completed as you promised. I'm willing to give you guys
a chance to make this right, as I actually do want the service, but I
am getting closer to wanting a refund more everyday, and as dirty
laundry of W2 Servers gets out it scares people. I am going to keep my
posting on WHT(Web Hosting Talk) complete up to the minute of every
action. I have the right to do so as it's my business, and personal
liberty to state facts, and my story.
Make this right, or refund me. If you don't want to provide service
from 9:00am to 5:00pm CST Monday to Friday, via live chat, or support
tickets(that actually get responded to, and action taken within the
day), or as phone(although you said you dont offer this anymore, but
still have a phone number on your site) then refund me. My PayPal is
the same as my e-mail address.
Thanks,
Justin
I quote,
Abuse Clients
W2 Servers may, at its discretion, suspend or terminate the service of
any client/reseller who is financially delinquent, abusive/harassing
to W2 Servers personnel, or causes general disruption to the operation
of the company and service of its users. Examples of such activity
include, but are not limited to:
- verbal or written abuse of W2 Servers personnel (obscene language,
threats, etc.)
- excessive complaints or persistent disregard for alerts, warnings,
and/or notices
- repeated reactivation of abusive users
- consistent errors or administrative changes causing unnecessary workload
- spamming W2 Servers email addresses, ticket systems, and/or servers
- frequent late or bounced payments
- issuing chargebacks
- public harassment or derogatory/false/exaggerated forum/discussion
group postings
-
04-19-2011, 07:32 AM #5WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
Did you pay via debit or credit card?
You can request a chargeback.
-
04-19-2011, 07:32 AM #6Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
It was a debit creditcard...
-
04-19-2011, 07:36 AM #7WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
-
04-19-2011, 04:19 PM #8Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
OP:
I signed up for a LowEndBox VPS special for $25.00/year
Am I reading that correctly? You signed up for a LOW END BOX VPS for 25 bucks for the entire year? A VPS for 2 bucks/mo. and you're wondering why you're having issues...
Ugh... Someone make it stop... These threads here are killing me.█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
-
04-19-2011, 04:34 PM #9Web Hosting Master
- Join Date
- Mar 2003
- Location
- Canada
- Posts
- 9,072
-
04-19-2011, 04:35 PM #10Web Hosting Master
- Join Date
- Mar 2009
- Posts
- 3,816
-
04-19-2011, 05:54 PM #11Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
-
04-19-2011, 05:56 PM #12Web Hosting Evangelist
- Join Date
- Jan 2011
- Location
- Ohio
- Posts
- 467
How is this place worse then DP? I don't understand what your point is for $25.00 a year. If someone says they will sell a product for a price then they should do it, or else they shouldn't offer the price. I mean there is hundred of hosting providers charging from 1.00/month to 500.00/month, they all should be expected to provide the services they promise, or GTFO.. Just my opinion...
-
04-19-2011, 06:02 PM #13Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
If you don't understand, nothing I say is gonna help.
The point is, no one in the industry (well no reputable place that has been in business longer than a few weeks/days/months) sells VPS's for $25 per year, or dedicated for $300 per year.
The result of which is displayed by the OP's post here.
What you are saying is that $1 - $500 is apples to apples all the way around from the consumers point of view?
You drink beer fella? You buy bad bear, its gonna taste bad, it's gonna feel bad, and you're gonna have a cheap headache as a result. In the end you have to buy a quality pain reliever to escape the hangover.
Buy good beer, it tastes good, goes down smooth, you feel fine the next day.
Maybe that's not the best analogy.
Anyone out there find a $1000 Z06 (NEW) that's as good as the $100k model? Do you expect the same performance, warranty, speed, reliability?
I just don't follow you at all.. You're new here, and I gather new to DP too.. Give it some time.█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
-
04-19-2011, 06:33 PM #14Web Hosting Master
- Join Date
- Apr 2009
- Location
- Dallas/FortWorth TX
- Posts
- 1,703
<<< Please see Forum Guidelines for signature setup. >>>
-
04-20-2011, 02:45 AM #15WHT Addict
- Join Date
- Oct 2010
- Posts
- 154
-
04-20-2011, 09:09 AM #16WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
-
04-20-2011, 09:17 AM #17WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
There was a point in time when free hosting was thought to be impossible, but look at how it is now.
Sure, it may not be the best quality, but similarly, not impossible.
How is this relevant?
Simply put, businesses have an obligation to deliver what they promised.
The OP didn't get what he was promised. Period.
Certainly not, and you are exaggerating out of context.
This is merely 50% off FDCs listed price, not a 100 000% difference.
No one should expect it to be the same, but I expect what's promised to be delivered.
-
04-20-2011, 09:27 AM #18I route, therefore I am
- Join Date
- Dec 2010
- Location
- Good question
- Posts
- 697
-
04-20-2011, 02:14 PM #19Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
Still is. That model never worked. Same can be said today.
How is this relevant?
Simply put, businesses have an obligation to deliver what they promised.
The OP didn't get what he was promised. Period.
Certainly not, and you are exaggerating out of context.
This is merely 50% off FDCs listed price, not a 100 000% difference.
No one should expect it to be the same, but I expect what's promised to be delivered.
When you consider the same service on average is $25 or more per month anywhere else, again, he got what he paid for.
And you need to relax, sit back listen and learn newbie..
He's complaining about his dedicated box over at W2, the vps 'was running fine', as he quoted.
Is there a reason these crappy threads continue to flourish here?█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
-
04-22-2011, 11:36 AM #20WebHosting Master
- Join Date
- Dec 2006
- Posts
- 4,151
I beg to differ. Simply because the model doesn't work for you doesn't mean it doesn't work for anyone else. Google has monetized their free hosting* services very well.
* I use a looser definition here. There are definitely no shortage of the stereotyped 'traditional shared host' available for free/advertising.
Now you're just misinformed. QuickWeb, BuyVM, etc. have all offered this. In fact, I'm more than halfway through my QuickWeb VPS. AND, OP did not have issue with the VPS anyways, so your discussion is... moot?
I don't think you're in any place to judge whether he got what he 'deserved'.
Nor does that make the behaviour of W2 Servers okay, because it sounds like you're blaming OP for a situation in which he's not in the wrong at all.
Your definition of worthless clearly differs from mine.
Thankfully WHT is a liberal forum open to the opinions of many.
Once again, who are you to judge he got what he paid for?
If I sold OP a VPS for a buck a year, that doesn't change the fact that I -AM- obliged to provide him service AS PROMISED for that year, or offer a refund. W2Servers has, according to the OP, done neither.
Now you're just resorting to PERSONAL INSULTS.
Firstly, I'm certainly not 'new'. There are certainly much more I could learn from many on this board, but I resent your insult.
Secondly, I got a server from WholeSaleInternet for $15/mo (low-speced, P4, but still more than usable), and it was reliable with good service to boot.
If my math serves right, which having done some economics it usually is, that's less than $300/yr.
P.S. After typing all that I realized I'm just feeding the troll. /thread.
-
04-24-2011, 01:59 AM #21WHT Addict
- Join Date
- Apr 2011
- Location
- [root@host ~]
- Posts
- 108
First let me say that I used to be a W2 customer and their services were awesome for the price I paid.
Secondly you only pay $2/month for the thing. You shouldn't even be contacting the support desk until it's an emergency. If you want the support, buy a managed VPS from a premium provider...
--cPRevo4 - The Revolution In Clustered Hosting.
Redundant H-Sphere Linux Hosting w/ True 99.9% Uptime.
Why Not Get Started Today?
corey @ revo4.com
-
04-25-2011, 02:05 PM #22Web Hosting Master
- Join Date
- Oct 2000
- Location
- Lake Geneva, WI.
- Posts
- 1,370
Nah, it pretty much is what it is.
Once again, who are you to judge he got what he paid for?
If I sold OP a VPS for a buck a year, that doesn't change the fact that I -AM- obliged to provide him service AS PROMISED for that year, or offer a refund. W2Servers has, according to the OP, done neither.
The point you are missing here is that a $1/mo VPS (regardless of whether the service provided is living up to its claim) is not the same as a $50/mo. VPS.
Now you're just resorting to PERSONAL INSULTS.
Firstly, I'm certainly not 'new'. There are certainly much more I could learn from many on this board, but I resent your insult.
Secondly, I got a server from WholeSaleInternet for $15/mo (low-speced, P4, but still more than usable), and it was reliable with good service to boot.
2. Reliable service is not what's in question. Whether that service is commensurate with the price is.
I think expecting the same high level of service from a low end provider with low end specs and an upfront level of lowered expectations is not the same as you see from a higher priced service with upfront service level guarantees and pricing in line with those claims.
If my math serves right, which having done some economics it usually is, that's less than $300/yr.
P.S. After typing all that I realized I'm just feeding the troll. /thread.
Interesting.
I still have to ask how threads like this are allowed to flourish here.█ Jeremy Kinsey (jer@mia.net) - 262-248-6759
█ Dedicated Servers - Web Hosting - Colocation HostDrive.Com
█ Since 1997
-
04-25-2011, 03:08 PM #23Junior Guru
- Join Date
- Jul 2010
- Location
- United Kingdom
- Posts
- 205
I had to threaten these guys with a written up law suit to get my money back.
Watch out! Beware!
(I waited 3months, so good luck!)
-
05-02-2011, 01:50 PM #24New Member
- Join Date
- Apr 2011
- Posts
- 3
well unfortunately i signed up with this company and it's been nothing but trouble and they have not provided what they offered when they accepted my money for the vps and are totally ignoring the support tickets so i have emailed the owner and customer service that if all problems are not fixed withing 24 hrs or my money is not returned in full i will then be issuing breach of contract papers in court.
No matter what one pays for a service if they can not or will not provide it then they are totally at fault legally and i for one will push it as far as it has to go legally to get what i paid for or get my money back
-
05-05-2011, 12:37 AM #25Junior Guru Wannabe
- Join Date
- Mar 2011
- Posts
- 31
I wish I'd read this thread before sending $300 off to w2servers.
I'm really appalled by the attitude of some people on WHT that seem to think it's quite alright for customers to be screwed over if they're not paying that much.
You can't write off bad service or network/server problems because someone only paid X dollars for it.
Similar Threads
-
Looking for someone to maintain my servers on a long term basis
By babymushy in forum Systems Management RequestsReplies: 15Last Post: 01-10-2008, 07:20 AM -
how long does it take for DNS servers to find my hosting?
By crazy_mamma in forum Domain NamesReplies: 12Last Post: 04-03-2007, 05:23 PM -
Zen Interactive - Linux & MS2003 Virtual Servers
By ZiDev in forum Dedicated Hosting OffersReplies: 6Last Post: 01-11-2005, 10:34 PM -
Opensrs: How long to register name servers?
By GordonH in forum Reseller HostingReplies: 4Last Post: 01-04-2001, 11:38 PM