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Thread: cloudflare.com - negative review
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11-17-2013, 08:07 AM #1Newbie
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cloudflare.com - negative review
I have Pro account at cloudflare.com ($20/mo)
I have few questions for a support, need help with my account.
I've written ticket 2 days ago. Still have no answer
Is there any support? Or everybody is "dead"?
I think, cloudflare.com have no support at all.
Negative review!
I think, with such "support", there is no sense to use their servises..
I know, guys from cloudflare have accs on WHT, hope that they will read this ..
Saxad.
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11-17-2013, 09:07 AM #2Web Hosting Master
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In which case you need support? May be some member in forum can help you till they answer...
LankaPartnerHost.Com
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11-17-2013, 09:08 AM #3
Have you logged into your CloudFlare account to check the ticket status? You may not have received an email notification for whatever reason.
Seems highly unlike CF to be waiting for this long. I've opened tickets in the past and had responses within a few hours.
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11-17-2013, 11:22 AM #4Newbie
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Yes, I have. Maybe because of weekend, I don't know
Hope, that tomorrow they will be online
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11-18-2013, 03:40 PM #5Web Hosting Master
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- Nov 2010
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Hi,
Sorry about that. We only have limited coverage on the weekends at this time, unless the domain is on a Business or Enterprise plan (we are working on adding additional staffing, however, to provide more coverage). It is likely someone will be getting to your ticket today.
CloudFlare Community Evangelist
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12-13-2013, 09:41 AM #6Web Hosting Master
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- Mar 2013
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I am not a cloudflare fanboy either, their "down" page was showing anyway.
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12-13-2013, 10:30 AM #7Web Hosting Master
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12-13-2013, 10:39 AM #8Web Hosting Master
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12-13-2013, 10:44 AM #9Web Hosting Master
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