Results 1 to 7 of 7
  1. #1
    Join Date
    Apr 2004
    Posts
    295

    Registering the ISP's email address as the domain owner's email addy...not a serio...

    Some hosting companies register their own email address as the domain owner's email address. By not providing any support or any way to contact them at the same time, neither by phone, email, fax or whatever they make it impossible to transfer the domain name to another ISP, forcing the customer to stay. What do you do when you get a customer who wants to transfer his domain name and can't because some nice people do business the freaky way ??

  2. #2
    Join Date
    Jul 2003
    Location
    Castle Pines, CO
    Posts
    7,189
    Contact the registrar. If the domain is the name of the company, sometimes all it takes it a letter on letterhead. I know we had to do that once for a company a few years ago. Sometimes the registrar will work with you if it is pretty obvious at happened.

  3. #3
    Join Date
    Apr 2004
    Posts
    295
    Well...usually big companies just have standard replies like: "Unfortunately we can not transfer the domain without the registrant's permission" or something...

  4. #4
    Join Date
    Dec 2003
    Location
    UK
    Posts
    88
    Hi,

    Most registrars are more than helpful in this situation.

    Regards,
    Keiron
    http://www.betterwebspace.com
    BetterWebSpace - Where hosting just got better...
    Now with Affiliate Program!

  5. #5
    Well I always recommend registering the domain through the registar yourself rather then putting the hosting company in the middle. In any case, they should get in touch with the host/isp and ask them to transfer the domain details to themselves.
    HostPromoter.net - www.hostpromoter.net
    Get your hosting business submitted to 100+ hosting directories.
    WebSitePromoter - www.wspromoter.com
    Get your sites submitted to 1500 Search Engine Friendly Directories!

  6. #6
    Join Date
    Mar 2004
    Location
    Singapore
    Posts
    6,990
    Normally what I do is to ask the owner to email the hosting co. If they refuse, then email the registrar , telling them of the situation. Normally the registrar will help to change the details or give the domain password to the owner.

  7. #7
    Join Date
    Jul 2003
    Location
    Castle Pines, CO
    Posts
    7,189
    Who is the registrar? Are you able to call them instead of e-mail?

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •