Vision Helpdesk

Product Website : Vision Helpdesk

Company Website : ThinkSupport Solutions -- http://www.ThinkSupport.net

Vision is a leading Ajax Web-based helpdesk software that integrates various support channels (emails, web based helpdesk, phone or fax) at one central point and allows maximum control over them. It offers effective methods for managing Emails, Online Issue Tracking, Knowledgebase, Troubleshooting, News, Downloads, SLA, Escalations, Reports, Client Communication and much more..

This innovative architecture allows you to add and access multiple domains/companies, instead of having them scattered all around.

Vision is a central system which provides a common interface to multiple domains/companies that further ensures the service delivered is secure, reliable and easily accessible.

The well-organized, powerful and logically constructed system provides a vast feature set clients can depend on; some of the most significant include:

Vision Key Features

   * Satellite Helpdesk | Multi-Domain Helpdesk
   * Anti-Spam
   * Robost e-Mail Parser ( Two way e-mail Parsing**)
   * AJAX Based Rich User Interface
   * Paid Support (Add Billing Notes | Create Invoice | Track Payment status much more)
   * Plugin Based (Allows you to enable or disable various plugins)
   * Multi-Language
   * Easy Migration Tool (Allows you to migrate Helpdesk’s like Kayako Support Suite | eSupport | Cerberus | WHMCS etc)
   * Inbuilt Antivirus Tool
   * Auto Upgrades & Installation
   * Google Apps | Google Hosted Emails (POP3 & IMAP SSL)
   * Scrap Book & Private Messaging
   * Submit / Reply Tickets Using Your Favorite Email ClientVision Helpdesk
   * Customized Tool Bar
   * Service Level Agreements
   * Report Generation
   * Online Issue Tracking
   * Custom Fields
   * Ticket Escalation
   * Login Integration
   * Configurable Client Portal
   * Client side quick search facility
   * Useful Tools : KnowledgeBase | Downloads | Predefined | News | Troubleshoot Advance Search | Alerts | Filters | Labels | Flags | Address Book | Calender

Whatever the size of your operation and the scale of your business, Vision Helpdesk has a solution!