LiveChat
LiveChat is a live help and live support software. Available in 14 languages, customizable and rebrandable, allows website visitors to contact website operators or sales agents quickly and for free.
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Features
The most important features include:
- Live chat system for complex online customer support and offline message management
- Pro-active Customer Engagement and Chat Invitations based on customizable triggers
- Real-time website traffic monitoring and customer website experience tracking
- Tag-based knowledge base and push pages for answering frequently asked questions (FAQ)
- Customizable branding of chat window, chat buttons and chat invitations so they match the look & feel of your website
- Multidomain support with separate brandings for specific domains
- Automated load-balanced chat session distribution between your operators
- Analytics and reporting capabilities to track the effectiveness of your live chat software operators
Business models
LiveChat is sold in 2 business models depending on the needs of the customer:
- Hosted service (Software as a Service) with subscription-based payments
- Standard host-it-yourself product (Enterprise edition) with one-time payment
Supported platforms
Native LiveChat client applications support Windows and Mac OS. Mobile versions cover Android and iPhone/iPod/iPad. There is no native Linux application but Windows application can be run on Linux using Wine or Crossover.
Enterprise edition server software are available in versions for Windows and Linux.
Integrations
Set of integrations with the most popular CRM applications, ticketing system, ecommerce platforms and CMS solutions has been prepared. For more advanced and individual integrations LiveChat provides API.
External links
- www.livechatinc.com - LiveChat's website
- LiveChat technical documentation
Web Hosting Wiki article text shared under a Creative Commons License.
