Kayako

Kayako is a vendor of helpdesk software and live support software, sold either as a standard host-it-yourself product or as a hosted service (Software as a Service).

Products

Kayako Fusion - ticketed support and e-mail management, featuring automations, workflow support and SLA support.
Kayako Engage - live chat software and visitor monitoring solution.
Kayako Resolve - eSupport and LiveResponse combined.

All three products provide a complete front-end support desk - a self-service portal with a knowledgebase, troubleshooter, news publishing tool and internal teamworking tools for task, contacts and appointments management.