IMsupporting

IMsupporting is a webbased remotely hosted realtime chat, sales, and support system for websites.

IMsupporting adds a "Chat to us" or "Talk to us" button to websites. This adds the ability to talk to users of a website in real-time. This can help raise support satisfaction or increase sales.

Some features of IMsupporting include:

Realtime Chat with websites visitors: Talk to website visitors in realtime. Ability to support users, increase sales and answer general query's from clients.

SMS / TXT alerts: The system will send an SMS / TXT message to configured operators when a new chat request comes through. There is no need to stay at the computer waiting for messages.

Off-line message system: When no operators are available or online, The system will take messages that can be read by the operators next time they login. A E-mail is sent giving the website owner an alert that a message is waiting.

Real-time visitor statistics: Track who is visiting the website in realtime.

Free ticketing system: Create support tickets for your users.

SSL Encryption: Enable and Disable SSL encryption on the fly.

Multiple Sites: Add a "label" to your sites, You can track where support requests come from and redirect as needed.

Canned messages: Store answers to frequently asked questions and use them when needed in the future.

Customisable: Edit every aspect that the visitor see's, Easy integration to the website.

Unlimited operators: Free unlimited operators, Just pay for the chat credits used. Pay as you go.

IMsupporting is available as a service, hosted on Fasthost (UK) servers. While the off-line message system and ticketing is free to use, Credits need to be purchased for the chat system and SMS messages.

More information can be found at: www.IMsupporting.com