Quote:
Originally posted by WebMate
noorolhoda,
Why don't you post this thread on TP's forum?
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I will do it if they don,t delete my post !!!!
also below is another ticket , they aren,t safe is they tell
my server was down about 3 days in that case:
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Ticket Number: 476860PLNT
Ticket Type: Technical Support
Status: CLOSED
Opened By: Tech Support
Summary: OUTAGE D4
Last Updated: 11/19/2004 07:49:31
Details: Facility Event Report
November 18th, 2004
Summary: This morning at approximately 10:37am CST, The Planet experienced a problem with a circuit breaker upstream from PDU BE40 at the DLLSTX4 facility. Facility engineers were immediately dispatched to look into the problem. The engineers inspected the problematic breaker, and power was restored by 10:45am CST, at which time NOC Engineers began ensuring downed servers were brought back online and operational.
Future Mitigation: Our facility engineers have inspected the circuit breaker determined it to be within acceptable parameters. The circuit will be monitored closely for any possible problems, and should future maintenance be required, we will notify all customers at least 72 hours before the work is performed.
We apologize for any inconvenience this may have caused you, and thank you for your patience in resolving this issue.
Your server has become unresponsive after the outage. we are checking into this matter and you patience is appreciated.
Thank you.
(jeaves-11/18/04-14:50):
Unfortunately I am unable to bring this server back online, as it appears that the root filesystem is corrupted.
Your only corse of action at this point is to open an OS reload ticket through orbit. I apologize for the inconveniance.
Please let me know if you have any questions.
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(c19559noor-11/19/04-00:18):I have opened an SLA request ticket.
I want know did we lose any data on this server?
Please open an os Reload ticket your self and told your support team to keep our data on this server!!!!
as I opened an os realod befor and I lose all of my data on that server , I hesitate to open os realode ticket myself!!!!
should I pay for this os realod ?!!!
(aboey-11/19/04-00:24):
We cannot open an OS reload ticket for you, this must be done by you. There is a section in the OS reload to follow your specific instructions, whatever they may be. I suggest you input any instructions in that section. You can speak with sales if you have questions about payment.
(aboey-11/19/04-03:20):
It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.
To resolve this problem, you can either open an OS reload and request that a new drive be placed as the primary so that you may recover your customer data. You will have to speak with sales about the cost of this.
Or have us replace the fsck file with administrative time and see if this resolves the problem. Administrative time is billed at $75 per hour, at minimum of one hour.
Let us know how you wish to proceed.
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(c19559noor-11/19/04-06:26):As I know you have Hardware and Network UPtime guaranty!!!
Why I should pay for solving this issue?
(aboey-11/19/04-06:32):
This does not appear to be hardware issue, but a software misconfiguration.
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(c19559noor-11/19/04-06:33):Can you tell me who cause this issue?
(aboey-11/19/04-06:49):
The most I can tell you is what the issue is, which was previously described as:
It appears the contents of /sbin/fsck has been replaced by contents of a 'mutex' text file. So your system will neither boot nor run through an fsck because of this. I went into your /home/ directory, and it appears that your customer data is still intact.
I'm not sure if you allow other people to administrative the server, but it does appear that the fsck file was changed. This is why I can't tell you who caused the issue, as I don't know who administrates your server. The actual change would have gone unnoticed until it was necessary to run an fsck.
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(c19559noor-11/19/04-07:03):Yes , I have Sold this server to any one else but who one administrative this server have been go to travel 3 days ago and As I called him today he didn,t know any thing about this issue and he told me that he haven,t any Internet connection to do any thing on this server !!!
Also this is the reason that I have delay to response to this ticket.
As he told me I,m sure no one else had the root pass for this server for causing this problem.
(aboey-11/19/04-07:07):
The file could have changed and it would not have been noticable until fsck was forced to run, as is the situation now.
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(c19559noor-11/19/04-07:22):as I called the server,s administrator he told me that his server had 2 hard drive.
please install new os on secendary hard disk.
thank yo.
(kbrown-11/19/04-07:49):
We will continue this issue in ticket 477621PLNT.
Linear Mode
