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Thread: what about VPSLATCH
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11-23-2010, 10:44 PM #26WHT Addict
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11-23-2010, 10:46 PM #27Disabled
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11-23-2010, 10:51 PM #28WHT Addict
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11-23-2010, 10:52 PM #29Disabled
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11-23-2010, 10:59 PM #30WHT Addict
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11-23-2010, 11:07 PM #31Disabled
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11-23-2010, 11:08 PM #32Web Hosting Master
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█ Diego Rodríguez B. - https://diegorbaquero.com
█ Software Engineer @ Protocol Labs | Filecoin Saturn
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11-23-2010, 11:14 PM #33WHT Addict
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I will, but after my VPS is back online.
I don't want submit many tickets, because I submitted two for my VPS being down and backing up my files
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11-23-2010, 11:27 PM #34Web Hosting Guru
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Why do you expect VPSLatch to keep your backup? Shouldnt you backup your own files?
FancyPocket.sg - Fashion Accessories and Phone Decoration
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11-23-2010, 11:33 PM #35WHT Addict
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11-23-2010, 11:35 PM #36Web Hosting Guru
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If your data is important to you, get an offside backup.
FancyPocket.sg - Fashion Accessories and Phone Decoration
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11-23-2010, 11:39 PM #37Web Hosting Master
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But you are paying for that private backup right?
█ Diego Rodríguez B. - https://diegorbaquero.com
█ Software Engineer @ Protocol Labs | Filecoin Saturn
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11-23-2010, 11:40 PM #38WHT Addict
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11-23-2010, 11:41 PM #39WHT Addict
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11-23-2010, 11:50 PM #40Junior Guru Wannabe
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VPSLatch has decent support. But Our VPS keeps going down and the same guy replys to the ticket with almost the same reply everytime "I will check this and update you." And we see nothing changed. He booted our VPS for us, and solusVM said we had 7 GB's of RAM (Eh?) so i waited like 10 minutes and it finally went down in RAM, so i went to check it and it wouldn't load, so i replyied in the ticket saying we couldn't access it or SSH. after 15 minutes of no reply i went to solusVM and used the console instead and i had to stop iptables just and start lfd because it blocked all connections. It was finally up and working perfectly, and then i get a reply back saying the same thing he says "I will check this and update you." and the VPS goes down again and won't boot. We replyied to the ticket and are now waiting for a reply (15 minutes)
Overall, Their support is amazing, But it's takes forever to get one problem solved. Uptime is great too it never went down except for this problem.
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11-23-2010, 11:53 PM #41Disabled
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VPSLatch are great, you can't go wrong with purchasing from them.
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11-23-2010, 11:54 PM #42Disabled
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11-23-2010, 11:55 PM #43Web Hosting Guru
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Penicillin,
Get R1Soft backup. If your data is important. Dont depend on your host. They try their best, but dont cry out loud when their backup failed.
Alex,
Get PlatinumServerManagement, if you cant manage your VPS.FancyPocket.sg - Fashion Accessories and Phone Decoration
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11-23-2010, 11:59 PM #44WHT Addict
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11-24-2010, 12:01 AM #45Junior Guru Wannabe
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We can, But it's out of our control when our VPS is down and won't reboot via SolusVM.
EDIT: Yea can't control this - http://clients.vpslatch.net/announcements.php?id=11
Attention customers in node of 'managed3':
We found some RAM failing in managed3 causing kernel panics. After replacing it the issue was not rectified so we are proceeding with replacing the whole chassis. We will keep this message posted with the status of the hardware replacement, no support ticket submission is required
To find out which node you are in login SolusVM and look in the "Node" column. Only managed3 is affected.
Status: Replacing Hardware and Investigating Cause
Thank you for your continued trust, we will bring the server back online at the earliest.
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11-24-2010, 12:07 AM #46WHT Addict
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11-24-2010, 12:10 AM #47Disabled
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11-24-2010, 04:48 AM #48WHT Addict
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Reading through some of the updates in this thread people really need to understand that VPS Latch are not the webmaster of the websites you host on there hardware they are the systems administrators for the hardware that you use to host them websites.
There is a difference between webmaster and systems administrator, it is the webmasters duty to make sure that ALL files and software hosted on the hardware VPS latch provide is kept up-to-date and it is VPS Latch job as the systems administrators to make sure that the server is managed as per your requests with kernal updates etc.
VPS Latch do a fantastic job in my opinion and when you initially sign up you are told that in order to get your server hardened and secure you will need to open a ticket which is something you as the webmaster should have done from the off.
You have a fully managed VPS. If you would like us to harden your server for you, please open up a support ticket in members area to the support department. You can also contact us for security audits, site migrations, and much more! We do not harden or secure your server by default on setup because some clients prefer to do this by themselves.
It dosent matter if you open 1 or 100 tickets VPSLatch provide that service for you - so if you have a problem get a ticket down.
Anyways it looks like Adam has a backup of your data on the R1Soft node and it is copying back so all is good.
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11-24-2010, 02:57 PM #49Junior Guru Wannabe
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Whoops didn't see this, Yes i am, and i saw the announcement, But one of your staff told me the host nodes back up, But ours isn't. He said he'll check about it.
@Back on topic.
The communication VPSLatch have with their clients via the Client Area is great though, But it took awhile to get a announcement of the problems on managed3
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11-25-2010, 11:41 AM #50New Member
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The sales pitch is too good to be true. But I fell for it after talking to sales extensively and now all my sites are a mess. They've suspended my account for resource usage, all of 5 days I've been with them. This has never happened when I was with Hostgator, reseller account. The only reason I transferred is because I needed more space and they have a sale going on for 100gb, 2048, ect.. I bought the best they have to offer on VPS, m2048 plan.
Tech support guarantee of response and resolution in minutes is not true. They send you automated message. BE WARY!!!
If it's too good to be true, you better investigate further. All they are interested at is SALES.
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