BX Management
http://www.bxmanagement.com/
BX Management specializes in server management and monitoring for cPanel/WHM servers or VPS systems with the Redhat or CentOS operating systems. The mission at BX Management is simple: Provide the best service possible to our customers at a fair price that even a small start-up business can afford. We feel that even the smallest business is entitled to affordable server management services at a price that they can afford. Unlike most server management companies, the professional staff at BX Management will not make you sacrifice quality of service for a lower price!
What's Included?
- 24/7/365 Systems Administrator Availability
- 24/7/365 Server Monitoring & Response (5 Minute Intervals) - Ping, SSH, HTTP, and MySQL
-
100% USA-Based Support Technicians
- Unlimited Support Tickets & Admin Time
- Server Setup, Security & Optimization Upon Request
- Server Security Updates Upon Request
- Server Software Installations & Updates Upon Request
- cPanel / WHM Issue Resolution
- Core Service Issue Resolution (HTTP, MySQL, Email, FTP, etc)
- Advanced Issue Resolution (high load, random crashes, etc)
- Abuse Detection & Resolution (Track down memory hogs, spammers, etc)
- Spam Prevention Procedure (Cut back on incoming spam!)
- PCI Compliance Assistance
- Supported 3rd Party Software Issues (Programs such as Fantastico, Softaculous, RVSkin, RVSiteBuilder, etc)
- Custom PHP / Apache Module Installation
- Much, Much More!
Standard Management Plan
- Includes All Features Listed Above
- 6 Hour Response Time Guarantee
- 24 Hour Resolution Time Guarantee
- 24/7 Ticket Based Support
- Live Chat & Phone Support Access
- $29/Month - No Setup Fee - No Minimum Term
- Order Now:
CLICK HERE
Premium Management Plan
- Includes All Features Listed Above
- 2 Hour Response Time Guarantee
- 8 Hour Resolution Time Guarantee
- 24/7 Ticket Based Support
- Live Chat & Phone Support Access
- $49/Month - No Setup Fee - No Minimum Term
- Order Now:
CLICK HERE
** SPECIAL OFFER **
20% Recurring Discount On Any Plan
Promo Code: WINTER10
Valid Until: November 30, 2010
Frequently Asked Questions
Q: What payment methods do you accept? Do you accept PayPal?
A: We accept all Visa, MasterCard, and Discover credit and debit cards. We do
not accept PayPal payments.
Q: How long will it take to setup my account after payment is received?
A: All orders are reviewed by our staff prior to activation to prevent fraud. Order activation can take upto 24 hours from time of payment.
Q: What level of support will you provide via live chat or phone?
A: Live chat and phone support access are provided on all of our plans to allow you to discuss your existing support ticket with a technician. For security and privacy purposes, a support ticket must be entered prior to receiving support via live chat or phone. Our primary method of support is via support ticket and, as such, these options may not always be available 24/7. These options can be used to discuss/clarify issues in your ticket, check the status of your ticket, and provide further details to be placed on your ticket. Please note that, due to the complexity of some issues we work with, we often cannot provide a resolution during a phone call or chat session.
Q: Is there a minimum term? Can I cancel at anytime?
A: We do not have a minimum contract term and you may cancel at anytime prior to your monthly due date.
Q: Do you offer any discount for prepayment?
Yes! We offer the following discount structure for prepayment:
- 3 Months = 10% Discount
- 6 Months = 15% Discount
- 12 Months = 20% Discount
Q: Do you offer one-time services for a single issue?
A: No. Our fee for a one-time service or single issue would likely be the same or more than our monthly package. If you require assistance with a single issue, you may signup for our monthly management plan, and cancel at anytime before your monthly renewal date should you not require further assistance.
Q: Do you offer any free trial period or money back guarantee?
A: No. Due to the nature of the services we offer, we cannot offer a free trial period or money back guarantee. You are, however, free to cancel your service at anytime before your monthly renewal date without further obligation.
Have Another Question? Contact Us!
The best way to contact us is directly via our website as we do not monitor our advertising threads.
We can be reached via:
Live Chat:
http://www.bxmanagement.com/
Toll Free Phone: 1-888-889-4443
Email:
sales@bxmanagement.com
Top 5 Reasons To Choose BX Management
100% U.S. Based Staff
BX Management is proud to be a United States based company. We realize how frustrating it can be to interact with a support representative that is unable to properly understand your issue due to a language barrier. BX Management only employs staff members based in the United States. We personally recruit and train all staff members to ensure that you receive the best possible service. We promise to never outsource any portion of our staff to a third-world country - Scout's honor.
Experienced Management Team
While BX Management is relatively new to the server management industry, the management team backing the company certainly is not. BX Management is owned and operated by Nicholas Hudson, a web hosting industry pioneer with over 7 years experience in the web hosting industry. Mr. Hudson is actively involved in the daily operations of the company including front line support. His extensive management experience and technical expertise ensure your experience here is top-notch.
Legal & Registered Business
BX Management is a legal, registered, and tax-paying business in Madison County, New York. All too often in this industry we see "fly by night" companies operated by inexperienced individuals looking to "get rich quick". As a BX Management customer, you can be assured that you are conducting business with a legitimate operation that is legally accountable for its actions under law. We are a serious and professional business that will not leave you and your customers forsaken.
Top Level Account Security
BX Management takes the security of your server details very seriously. Our entire infrastructure has been coordinated and developed with security as our paramount concern. All server details, including root password and reboot instructions, are heavily secured under several layers of encryption. Access to server details is restricted to staff members working from our local office or remotely using our secure VPN. All password-related transactions are conducted under SSL encryption.
We Love Our Customers!
Simply put - We love our customers! After all, without our customers our company would be nothing. The staff at BX Management is here to serve you and we are dedicated to ensuring that your experience with us is nothing short of exemplary. If you are dissatisfied with our service, for any reason, we welcome you to request that your issue be escalated to a manager or submit a ticket feedback. Our management team welcomes your comments and suggestions - positive or negative.
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