Added Note: My name is Matt of Spenix.com. I use a hotmail address purely because I was still moving the domain between servers.
I purchased an external cPanel license via Burst.net in July. My sales contact was Matt McCornick, who was nice and polite. I filled in the online ordering form and submit credit card payment info. Shortly after Eric contact me as below:
From : "Eric G." <email@example.com>
To : firstname.lastname@example.org --< Note the address
Subject : Re: BurstNET™ Cpanel™ / WebHostManager™ Setup Details
Date : Mon, 01 Jul 2002 10:49:35 -0400
At 03:21 PM 8/15/2001 -0400, you wrote:
BurstNET™ is ready to complete your Cpanel™/WebHostManager™ installation.
We require some things to be completed/setup on your server,
as well as some information to be sent to us, before we can begin the
Please install a basic Red Hat 6.2+ or Mandrake 7.2+ "Server" Installation.
/usr is atleast 4096MB
/var is atleast 1024MB
/ is atleast 512MB
etc... etc.. etc..
Excellent I thought, license setup, credit card was billed, everything running smoothly.
A while later I purchased another cPanel license with them, paid, setup, running. And then a while later I write to them to cancel one of them (just the one, listed the IP as well), however good old Burst cancel both
. Took a while again and plenty of messages to get the one-not-meant-to-be-cancelled reactivated. At this point I should of left, IMHO they are a joke, but I stayed since things were running fine again.
Then on the 21st October my cPanel license stopped working, I had clients complaining within minutes however it took to the next day to get a response from Burst, even though it was sent to multiple Burst.net addresses with high priority (as it was) at 10:59am
. I did try calling however the guy on the other end of the phone was clueless with regards to cPanel licenses. Thankfully Darkorb put a temp license up for me.
> Dear all,
> I have a Cpanel server which is now producing invalid license. The IP is
> This causing hundreds of clients problems. Can you please re-add the IP as
> soon as possible and contact me to sort out why the license was disabled. I
> didn't even receive an e-mail!
Your CPanel licenses were suspended for non-payment.
The system has been sending you notices that your account was overdue for a long
You need to get this sorted out with our billing dept.
A few days later on the 23th I finally find out what the "billing problem" was. *Apparently* Ruth had been sending notices to email@example.com
<-- (not my address) and then suspended the account.
The credit card you have on file has declined on the minimal $60.00 charge.
Numerous e-mails were sent to the e-mail address we have on file which is:
firstname.lastname@example.org to alert you of the declines.
Shocked at the totally lack of response to an emergency, their incompetence and lack of professionalism, I called Jason at Pwebtech and he arranged a cPanel license for me. Thanks Jason
Anyways Burst.net posted a message in the last few days saying they are working around our latest dispute, confused as to what this was I enquired via PM, apparently they are now trying to get Darkorb to cancel my current license.
I sent Shawn an e-mail once again explaining why the problem existed and that a simply e-mail to me (yes at the correct address) prior to the suspension would have resolved the problem.
The funny part:
Now he says email@example.com
is the address they have on file and that I wouldn't have received order info if it was the wrong address, however quite clearly I did receive order info (can show snapshots) and further correspondes at firstname.lastname@example.org