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  #1  
Old 11-02-2010, 08:10 AM
csh778 csh778 is offline
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BurstNET vps


My BurstNET login ID is 88302832@qq.com, And I ordered and paid it about 5 days ago.Can you check it and tell me when can I get it ready ?And can you reset billing cycle of this server ?
Too bad the service。



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  #2  
Old 11-02-2010, 08:30 AM
Richard-BCS Richard-BCS is offline
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Why dont you use their helpdesk?

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  #3  
Old 11-02-2010, 09:18 AM
Lenux Lenux is offline
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Are you sure your payment/order was not flagged for fraud? BurstNET says around WHT that VPS's are provisioned instantly granted you pass all fraud checks & your account is within good standing.

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  #4  
Old 11-02-2010, 09:25 AM
BurstNET_CSM BurstNET_CSM is offline
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WHT is NOT BurstNET support. Please login to support.burst.net and create a ticket.

Thank You.

  #5  
Old 11-02-2010, 09:31 AM
BurstNET_CSM BurstNET_CSM is offline
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For the record (And so this doesn't turn into a BurstNET BAD thread):He has an unpaid invoice from June, and all his personal data was removed from his profile.

Those two reasons have his order on hold.. and he was notified of it in an e-mail.

We will not respond to this thread again.

  #6  
Old 11-03-2010, 08:23 AM
csh778 csh778 is offline
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support.burst.net Does not deal with so...

  #7  
Old 11-03-2010, 08:26 AM
csh778 csh778 is offline
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6 days?...

  #8  
Old 11-03-2010, 08:38 AM
BTCentral - Ben BTCentral - Ben is offline
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csh778, WHT is not a method of support for BurstNET.
BurstNET have sent you an email explaining why your order is on hold.

If you want your order to be processed then it sounds like you need to:

1) Re-add your personal details to your support profile
2) Pay the overdue invoice

Before BurstNET will even consider taking any further action.

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Last edited by BTCentral - Ben; 11-03-2010 at 08:41 AM.
  #9  
Old 11-03-2010, 08:48 AM
NetHosted - Bret NetHosted - Bret is offline
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It really is frustrating to see clients coming on WHT and using it as a helpdesk for their VPS services. As far as we can all see, Burst has done nothing wrong here, client has an unpaid invoice from a few months back, therefore a new service won't be provisioned automatically until the account is in good standing.

OP: Why don't you pay the existing invoice and utilise that VPS?

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  #10  
Old 11-03-2010, 09:48 AM
ControlVM ControlVM is offline
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Quote:
Originally Posted by BretW View Post
It really is frustrating to see clients coming on WHT and using it as a helpdesk for their VPS services.
Totally agree with this.
Most of the Burst client looks like purposely post something here to get fast respond rather then post on Burst forum....

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  #11  
Old 11-03-2010, 11:18 AM
iHubNet-Matt iHubNet-Matt is offline
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Join Date: Aug 2007
Posts: 6,883
I think before coming here for complaining you should first contact them regarding your issues and try to get it sorted out. If they are of no help then you can come here to get their attention. I think you didn't contact them or didn't read their notification about your order before coming here.

  #12  
Old 11-03-2010, 11:23 AM
Host90 Host90 is offline
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Join Date: May 2010
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not good to paste login IDs here or using WHT as helpdesk,
what's the problem if one time a service was setup late, having one from burstnet responding to this thread can cost him 10x the service price.

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