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Hostican.com Worst hosting and false advertising

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  #1  
Old
Junior Guru
 
Join Date: Jan 2005
Location: Chicago
Posts: 188

Hostican.com Worst hosting and false advertising


I stake my reputation on this complaint that they seem to not care about. My client ordered about 10 websites and static ips. Hostican.com has an order form which asks about static ips and they had to be called 2 months later to be asked "Where are our static ips" Additionally, if you order a dedicated server from their order form, they will take your money and not tell you there are no servers in stock until you call them to find out where is your server. My client lost money and was not refunded for all of the issues that they had.

On top of that, the only reason i recommended this client to hostican.com is because Denis Motova personally guaranteed to me that he would handle any issues in order to get my bulk sales on shared hosting. Not only did this greedy hosting company take my clients money they refused to pay me commissions as the affiliate. Falesly advertising $90 a sale and then reporting $70 a sale. Denis said "i will talk to my board to pay you." Then never paid.

Stay away from this company at all costs. They steal their ideas from other companies (I have proof.) They steal content, they steal client and affiliate money and they have lost their registration with the BBB and do not respond to complaints. I spoke to Denis on the phone for almost two hours and have witnesses that will testify he said he would honor our agreement. This guy is far from a gentleman.

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  #2  
Old
Junior Guru
 
Join Date: Jan 2005
Location: Chicago
Posts: 188
If they do not resolve my issues by 5pm Central on Friday, my clients will be forced to file 42 chargebacks. Not something I recommend unless you have no other options when dealing with a web hosting company. The chargeback rules state that you must try to resolve the issue with the merchant first which the merchant i.e. hostican has been unwilling to resolve at this point. Have refused to refund the client on their own and have refused to pay the affiliate for leads, as well as not paying the affiliate for the amount advertised on their affiliate signup page. Bait and switch on multiple levels.

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  #3  
Old
Web Hosting Master
 
Join Date: Jul 2009
Posts: 620
Wow, that isn't good. Hopefully, you will have better luck in your next host.

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  #4  
Old
Junior Guru
 
Join Date: Jan 2005
Location: Chicago
Posts: 188
I have a better partner to send my clients to, I just wanted everyone to know about the crooks out there. Affiliates, web hosting companies, and customers should be aware of what makes the industry bad.

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Solarbluseth Chicago Web Hosting | Web Developer and WordPress Extraordinaire |Creator of over 1,000 WordPress Websites since 2004. 312.869.4206
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  #5  
Old
Web Hosting Master
 
Join Date: Aug 2007
Posts: 6,883
Sorry to hear about your troubles with them. And thanks for letting us know about it. I think if they are not proving to be helpful a charge back would be the next step. I hope they work with you in resolving the issue, if not move with another.

  #6  
Old
Temporarily Suspended
 
Join Date: Oct 2010
Location: Earth
Posts: 94
Hope everything will be solved soon and thank you for the warning! Some hosting companies cheat their affiliates by using their own custom affiliate systems and not rewarding them properly for referrals or marking them as "fraud".

  #7  
Old
That's all it takes?
 
Join Date: Aug 2001
Location: Canada
Posts: 2,123
HostIcan, never heard of them before, but I do have some questions?


Quote:
Originally Posted by solarblunet View Post
Falesly advertising $90 a sale and then reporting $70 a sale. Denis said "i will talk to my board to pay you." Then never paid.
I only see a $70 / sale commission listed @ http://www.hostican.com/company/affiliates.php ? Was this some special arrangement you had with them?


Quote:
Originally Posted by solarblunet View Post
they had to be called 2 months later to be asked "Where are our static ips"
Why would you wait 2 months?



Quote:
Originally Posted by solarblunet View Post
Additionally, if you order a dedicated server from their order form, they will take your money and not tell you there are no servers in stock until you call them to find out where is your server.
That seems wrong... on a side note, https://orders.hostican.com/ doesn't load for me.


Quote:
Originally Posted by solarblunet View Post
My client lost money and was not refunded for all of the issues that they had.
They have a 30 day money back guarantee, so maybe try that? What were the issues anyways?


Quote:
Originally Posted by solarblunet View Post
Not only did this greedy hosting company take my clients money they refused to pay me commissions as the affiliate.
What was their reason for not paying? Was it past their 30 day wait period?


Looks like you're not alone though:

http://www.theskykid.com/random/host...-program-scam/
http://www.bbb.org/richmond/business...d-va-21017360/

  #8  
Old
Junior Guru
 
Join Date: Jan 2005
Location: Chicago
Posts: 188
$90 per sale was changed because I complained about it after they tried to tell me all my sales were $70 a sale. False advertising is still false advertising... This is a classic case of bait and switch.

I am the affiliate at the end of the day, my clients had to tell me they never got their static ips.

The issues didnt get noticed by my client until they did an audit over 60 days later. These orders were placed in February so after calling 5 times a day yes the site has been updated since because of the costant complaining. But is ok I have screenshots.

They told me they were not going to pay me for my sales after it was beyond my clients TOS to cancel. So the client had a service they could not use and had to move to another more reliable host lost a lot of money and I lost my commision because they don't know how to run an affiliate program.

But thats ok im putting up a new site to warn others. hosticannot.com

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Solarbluseth Chicago Web Hosting | Web Developer and WordPress Extraordinaire |Creator of over 1,000 WordPress Websites since 2004. 312.869.4206
Solarblu Mariehosting

  #9  
Old
That's all it takes?
 
Join Date: Aug 2001
Location: Canada
Posts: 2,123
Quote:
Originally Posted by solarblunet View Post
I am the affiliate at the end of the day, my clients had to tell me they never got their static ips.
But did they try to contact hostican's support?

Quote:
Originally Posted by solarblunet View Post
The issues didnt get noticed by my client until they did an audit over 60 days later.
Well, I don't care at all for hostican, but if their client (not yours I'd say since you're an affiliate, i.e. referral sales) doesn't say anything for 60 days, how are they supposed to know the client is having problems?

Quote:
Originally Posted by solarblunet View Post
They told me they were not going to pay me for my sales after it was beyond my clients TOS to cancel.
Can you rephrase? I'm not sure what you are saying.

Quote:
Originally Posted by solarblunet View Post
So the client had a service they could not use and had to move to another more reliable host lost a lot of money and I lost my commision because they don't know how to run an affiliate program.
I think your client should take some responsibility too if they did not attempt to contact hostican. Of course, if they did and were ignored, that's a different story.

  #10  
Old
Junior Guru
 
Join Date: Jan 2005
Location: Chicago
Posts: 188
Yes sir, tickets calls excuses. I mean how do you build a 50 million dollar datacenter and not have 10 ip addresses ? How do you not have ip address for almost three months ? I even had to intercept to try to help the cusotmer out. At the end of the day they are mad at me I personally recommended this company, after talking to the "CEO" for two hours on the phone in front of the client. Yessing me the whole time that they could meet my needs. and then to not pay me. ??? WTF

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Solarbluseth Chicago Web Hosting | Web Developer and WordPress Extraordinaire |Creator of over 1,000 WordPress Websites since 2004. 312.869.4206
Solarblu Mariehosting

  #11  
Old
That's all it takes?
 
Join Date: Aug 2001
Location: Canada
Posts: 2,123
Well, I hope your client gets things resolved. Good luck!

  #12  
Old
Retired Moderator
 
Join Date: Oct 2002
Location: EU - east side
Posts: 21,913
Quote:
I only see a $70 / sale commission listed @ http://www.hostican.com/company/affiliates.php ? Was this some special arrangement you had with them?
This is their commissions policy:

Quote:
HostICan offers one of the highest commission payouts in the industry. Affiliates will receive $70 for the first 4 successful sales and then $90 per successful sale. Commissions are only paid for qualifying and approved sales.
http://www.hostican.com/company/affiliates-faq.php

  #13  
Old
Web Hosting Master
 
Join Date: Jun 2005
Posts: 2,897
Im sorry for this but I have read on blogs and for personal experiences from other Affiliates that it seems they are not the only ones that do this. Big companies that pay tons of money per sale for their Afillites sales like the gator company and the number one company, both which promises big money which they would not recover even if the client stays for 5 years or more years seem to do this.
There systems is different. They pay, but not everything. They pay like 50% of all their sales and invent excuses on the other sales, like the client clicked another affiliate link after yours (which you can never prove) in case you know the client, or that the client cancelled their service in case you dont know it. Or that they where fraud.

I have heard allot of people that had to receive thousands and the company then made all types of excuses to pay them or reduces their commissions in a big slice. So if you send them 10 clients for 100$ per commissions but they just ended approving 3 of them then they did not paid you 100$ per sale but 30$. Usually hosts with unlimited gimmicks will not have a problem doing gimmicks with their affiliates programs as well. Just like they know unlimited is just a magic marketing word their big 150$ and 300$ per commission is as well. This a new type of trick to get tons of back links from blogs and other people that would never do a single commission. Its like overselling. If only 1 uses 10000 GB transfer per month we kick them out, we dont care, because the other 1000 clients are happy. Same for affiliates. If one actually makes 5000$ in sales we kick him, at least we have other 1000 that only make a buck a year. Since not a single company, law or government regulations control hosting services of affiliate payouts or anything that is related to Internet business it seems its the wild west regarding who is the best, bigger, most unlimited, biggest payouts, etc.

My best suggestions to the consumer is to use common sense.

  #14  
Old
Web Hosting Master
 
Join Date: Jun 2005
Posts: 2,897
Quote:
Originally Posted by ldcdc View Post
This is their commissions policy:



http://www.hostican.com/company/affiliates-faq.php
"Commissions are only paid for qualifying and approved sales."

Guess who decides which order qualifies for approved?

  #15  
Old
Retired Moderator
 
Join Date: Oct 2002
Location: EU - east side
Posts: 21,913
Quote:
Guess who decides which order qualifies for approved?
It'll always be the host, of course. And they will always be better prepared to err in their own favor. But, I don't find it unlikely for a lot of these hosts to really be faced with high amounts of fraud, and, since many of them are really low quality, refunds due to customers taking advantage of the money back guarantee.

Quote:
My best suggestions to the consumer is to use common sense.
In this case I would say that we're talking about a business to business relationship, even if often times the affiliate is also a consumer.

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