Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Server at hivelocity down

[datingsoftwares]

Since my last post http://www.webhostingtalk.com/showthread.php?t=927596, server down again. This time, it's shutdown by their billing. Non payment? Not true. I paid using paypal and although it shows pending, I did pay. I emailed their billing and explain the situation, but got no response at all. I thought they saw the email and didn't expect they would shutdown my servers just like that.

Can they treat a customer who's been using them for almost 10 years? They could easily see my payment history for these years and understand I never missed a single payment. Don't they understand how much effort I put on my website during these 10 years and how important it is for my business? Contacted their live chat it's useless. He said he has no right to turn in back on. It's been an hour now still down

[datingsoftwares]

ok it's up now. I am glad.

[HivelocityGM]

I am very sorry your server was shut down for any reason. Please know we send out numerous emails warning of past due amounts prior to taking any action. Servers are only shut down after 8 days of carrying a past due balance. Our system blocks the port automatically and we simply don't have the time to evaluate each accounts payment history before taking action.

That being said, if you have a subscription set up and the payment did not arrive on time or we didn't take the payment on time then we need to figure out what went wrong so we can avoid this from happening again. The last thing we want is a long standing customer who has been good to us for several years to have downtime.