Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Need some of your wonderful advice!

[vaicine]

Hi everybody,

So I'm looking to change my VPS service provider - my current VPS isn't very good value for money I've realised, and the services I run are expanding. I've looked around and It's pretty much come down to going with rockmyweb.net

Before I do go with them, I was hoping someone who uses/used them could give me any feedback? From what i've read, I can only see mostly positive feedback.

The VPS providers I looked at and contacted were as follows:

rockmyweb.net
rizie.com
burst.net/burstnet.eu
quickvps.co.uk
knownhost.com

Of all those, burst is the cheapest - but the reviews i've seen haven't been very favourable.

Rizie.com gave me a good offer, but they're very new to the VPS market.

And the other two, while they look like they give good service, were a lot more expencive than rockmyweb.net.

Also, as a side question - does anyone know of a list of service providers that *do* offer IRC services to run on their network?

Thanks!

tl;dr - rockmyweb.net, any good?

[Daniel_G]

What exactly do you need it for? What are your requirements and price budget?

[BurstNET]

Originally Posted by vaicine

Of all those, burst is the cheapest - but the reviews i've seen haven't been very favourable.

Make sure you read the reviews fully. The majority of them you will find to have been user error, exaggeration, falsehoods, mis-titled threads, or complete nonsense. We are pretty much the largest provider the the budget vps industry, not to mention our place in the budget dedicated server market...servicing over 10,000+ clientele worldwide. With the size of our client base, and years (20) in business, you are bound to see far more complaints than us than most hosts which are a fraction of the size. Also, the nature of our target market, budget hosting, tends to attracts many newbies, abusers, and children, and that tends to lead to a lot of these negative posts on it's own.

We are a good provider, obviously...based on how long we have been in business, the amount of clients we service. Don't let a minute percentage of complaints steer you away from us, based on the on sense that goes on around here on WHT.
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[Sparrow-Sean]

knownhost.com

I have had experience with Knownhost and they were awesome!

I can vouch that they offer excellent customer service and there satisfaction is second to none, as I have not used any of the others besides (burstnet), Knownhost was well worth the dollar.

When I used Burstnet back in 2008-2009 there systems were crap, I had a dedicated server with them provided through MDDHosting and I ended up closing it due to it's slow connections and it's loading of the dedicated system itself, not a company I would recommend based off past experience - however, apparently they have changed since this time.

We are a good provider, obviously...based on how long we have been in business, the amount of clients we service.

As you claim, though, from experience your service for me was actually the worst in comparison to Bluehost, so I am not sure how you can vouch as being "the best" because you have the most clietel. To be honest that speaks nothing about the performance or the satisfaction you can provide, being the largest does not make you the best. Sorry!

[vaicine]

Originally Posted by Daniel_G

What exactly do you need it for? What are your requirements and price budget?

It's for about 20 websites, a few of which are high traffic. My total bandwidth has always been +500gb, but never more than 1tb.

I also run a few small VOIP servers. And also an internet radio that doesn't have more than 50 users listening at a time.

I'd like to have 1024mb ram, at least 50gb hd, 1tb bandwidth.

Originally Posted by BurstNET

Make sure you read the reviews fully.

Thanks for the reply burst. However, from my own experience, your customer service team took a LONG time to reply, compared to all other service providers, and your replies were always very short.

[vj1q2]

Originally Posted by vaicine

Thanks for the reply burst. However, from my own experience, your customer service team took a LONG time to reply, compared to all other service providers, and your replies were always very short.

the above is something that even I pay attention to. Time to reply and length.

[BurstNET]

Originally Posted by Sparrow-Sean

When I used Burstnet back in 2008-2009 there systems were crap, I had a dedicated server with them provided through MDDHosting and I ended up closing it due to it's slow connections and it's loading of the dedicated system itself, not a company I would recommend based off past experience - however, apparently they have changed since this time.

Our entire network & billing/ordering/backend systems were upgraded and completely replaced in November 2008. We are not the same company as prior to that, and our service levels have been nothing short of excellent since that timeframe....rivaling the performance of some of the networks deemed "premium" around here that we have actually performed better than since that time. Any reviews prior to that time are somewhat irrelevant, as they are based on something that does not exist any longer.

Keep in mind that as you purchased thru a reseller, you were really not our direct client therefore, and that adds a layer between us, and not entirely within our control the service levels you received therefore due to that. We have no idea what the reseller assisted you with or did not assist you with, or if either party had all the correct information, etc...

Originally Posted by Sparrow-Sean

As you claim, though, from experience your service for me was actually the worst in comparison to Bluehost, so I am not sure how you can vouch as being "the best" because you have the most clietel. To be honest that speaks nothing about the performance or the satisfaction you can provide, being the largest does not make you the best. Sorry!

Who said anything about being the "best"? Granted, as far as budget providers go, we ARE on of them, but I never said that...you did. Please don't put words in my mouth. I stated we are "pretty much the largest provider the the budget vps industry"...which we would not have gotten to that point, and so quickly, if we were providing poor service. You would see alot more complaints about our service as well around here, and you just don't see that many (real) issues about us anymore (since 2 years ago's system/network overhaul).
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[BurstNET]

Originally Posted by vj1q2

the above is something that even I pay attention to. Time to reply and length.

Certain departments are not operational 24/7, which would explain your response times. Our support dept is 24/7 however, and therefore much faster to respond.

Sorry, we don't inflate responses...we get right to the point with things, and don't waste time. We are pretty direct in our tickets, just as we are on WHT. No nonsense, just get it done...no need to ramble on just to make responses longer. Obviously, we are a pretty large provider, operating in the budget target market, so of course responses would probably not be as good as providers charging alot more and operating in the premium market, or as those hosts that are much smaller and have time on their hands from not a much to do all day. Those hosts come with an extra cost or an extra risk however. We have our niche, and do well in it, but we understand our services may not be a perfect match for everyone
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[vaicine]

Originally Posted by BurstNET

We are pretty direct in our tickets, just as we are on WHT. No nonsense, just get it done...no need to ramble on just to make responses longer...

I agree in some cases that is definitly a positive thing, but when i'm being sold to I like a detailed response

Also, while I appreciate you want to defend yourselves, could we get back on topic now (that also means people stop bashing burst.net )

I'm quite tempted to get a low-end burst.net vps and write a review now.

[Sparrow-Sean]

Keep in mind that as you purchased thru a reseller, you were really not our direct client therefore, and that adds a layer between us, and not entirely within our control the service levels you received therefore due to that. We have no idea what the reseller assisted you with or did not assist you with, or if either party had all the correct information, etc...

The physical server was direct from BurstNET so in theory regardless of the reseller status the server was still coming from your minority network, there was no problems with the satisfaction from MDDhosting, it was more the performance of the BurstNET systems that I was really disappointed with, paying $130+ a month for a system that was slow and worthless was really not worth it.

Who said anything about being the "best"? Granted, as far as budget providers go, we ARE on of them, but I never said that...you did. Please don't put words in my mouth. I stated we are "pretty much the largest provider the the budget vps industry"...which we would not have gotten to that point, and so quickly, if we were providing poor service. You would see alot more complaints about our service as well around here, and you just don't see that many (real) issues about us anymore (since 2 years ago's system/network overhaul).

Sure, my apologies for claiming this, it just come off that way

If you actually offered a better system and a better service and were not targeting children based under your packages and plans then you would more than likely have a better layout like (Softlayer), I have tested there networks and must admit they were second to none against burtNET, I mean no harm to your business though as a past client even through a reseller I was not happy and was not willing to stake my business on your network as I could not trust your business/servers to work or work suprisinly well as opposed to many other services.

As you said it above, your BUDGET Systems target a lot of children and abusers, not something I would be willing to stake my site or business on, you pay budget and you get budget pretty much end of story.

[batz_one]

I noticed some of the providers you listed do not have managed services included in the pricing, eg: Burst. Knownhost does have managed support included.

If you're not looking for management consider VPSColo as well. They're by SolarVPS which last time I checked used Peer1's DCs (which have a terrific (peering) network) which may help with your VOIP.

[vaicine]

Originally Posted by batz_one

If you're not looking for management consider VPSColo as well. They're by SolarVPS which last time I checked used Peer1's DCs (which have a terrific (peering) network) which may help with your VOIP.

Thanks for the reply batz_one. I am indeed looking for unmanged. VPSColo look to be more expencive than rockmyweb.net, and also I'd get less (even with their current 20% off code COLO20)

[batz_one]

May I ask what space/requirements (and budget if you like) you're looking for?

[vaicine]

Originally Posted by batz_one

May I ask what space/requirements (and budget if you like) you're looking for?

I did say before:

1024mb ram
At least 50gb hd
1tb bandwidth

As for budget, I'm flexible. Burst are offering what I want for $9.95 (whether they're overselling or not, I don't know). The lowest offer i've had otherwise was $12.

[batz_one]

Does your ram need to be dedicated or burst? Bluemilecloud comes to mind. (Their OpenVZ plans). 1000mbps port and they're hosted on a cloud cluster. $16 for 1024 burst, 50GB space, 5TBbw.

I'd PM you a coupon to get it under $12 I found with them but I can't PM you Not sure if I can post coupons here?