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  1. #1

    no route to routerhosting

    Dear all,

    I have been a customer of RouterHosting for 15 months now. I just want to share my experience with the community so people can make an informed decision.

    I will just list the issues/tickets I had with them during this period:
    • 11/08/2009 13:26 network connectivity issues on their side
    • 24/10/2009 02:37 my server IP was mistakenly assigned to other server in their network
    • 19/12/2009 15:27 their core router died
    • 11/01/2010 15:18 "weird" route issues
    • 31/01/2010 11:48 HDD failure
    • 03/02/2010 00:00 PSU died
    • 18/03/2010 08:51 12 hours downtime without reasonable explanation
    • 20/03/2010 13:24 2nd PSU replacement
    • 06/05/2010 07:49 unplanned reboot
    • 02/06/2010 06:54 network issue in their DC
    • 08/07/2010 13:24 server unreachable for 8 hours
    • 26/09/2010 00:56 server downtime with no explanation
    • 17/10/2010 23:52 server is down


    Latest issue is still not resolved. The server just went down according to my Nagios. It's been down for more than 12 hours now. I contacted support but they only put my ticket on hold without even telling me what they are doing to resolve the issue.

    So before you go with such a low-end cheap reseller like RouterHosting THINK TWICE!

  2. #2
    Hi there,
    We are really sorry about that, Okay it's hard to describe it but as you know we planned to move out all of our servers from the datacenter (I can't say the name) in Portland to our current datacenter but some of the servers still left over there

    The thing is the Portland datacenter has a really bad support and ignorant support that's why have to move them out.

    We will give you a month for FREE in the other datacenter.

    Thank you,
    RouterHosting
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  3. #3
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    4,594
    Quote Originally Posted by lemon09 View Post
    Dear all,

    I have been a customer of RouterHosting for 15 months now. I just want to share my experience with the community so people can make an informed decision.

    I will just list the issues/tickets I had with them during this period:
    • 11/08/2009 13:26 network connectivity issues on their side
    • 24/10/2009 02:37 my server IP was mistakenly assigned to other server in their network
    • 19/12/2009 15:27 their core router died
    • 11/01/2010 15:18 "weird" route issues
    • 31/01/2010 11:48 HDD failure
    • 03/02/2010 00:00 PSU died
    • 18/03/2010 08:51 12 hours downtime without reasonable explanation
    • 20/03/2010 13:24 2nd PSU replacement
    • 06/05/2010 07:49 unplanned reboot
    • 02/06/2010 06:54 network issue in their DC
    • 08/07/2010 13:24 server unreachable for 8 hours
    • 26/09/2010 00:56 server downtime with no explanation
    • 17/10/2010 23:52 server is down


    Latest issue is still not resolved. The server just went down according to my Nagios. It's been down for more than 12 hours now. I contacted support but they only put my ticket on hold without even telling me what they are doing to resolve the issue.

    So before you go with such a low-end cheap reseller like RouterHosting THINK TWICE!
    Routerhosting isn't a reseller, they own all of their equipment and colocate it in 2 datacenters, 1 in Portland and 1 in Denver.

    I think you should consider their offer for a move to Denver as I know that's a much stronger location for them. The datacenter they're with in Portland doesn't know their ass from a plug on their switch a lot of the time so more complex issues can take forever to resolve to simply pushing for reinstalls.

    Francisco
    Last edited by DeltaAnime; 10-18-2010 at 06:50 PM. Reason: grammar
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  4. #4
    Okay, the server has finally came back online so the latest issue is resolved now.

    I really appreciate Hannan's response. If I received it a bit earlier in the Customer Panel I would not post here.

    I will gladly move my server data to their other location in Denver, CO as soon as I get new server details.

    I liked Portland location since it was the only server in my network on West coast.

  5. #5
    A quick follow up:
    1) The replacement server in Denver DC has not been provided yet.
    2) I can no longer access my server in their Portland DC.
    3) Tech personnel ignores my requests in the Customer Portal.

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