Web Hosting Talk : Web Hosting Main Forums : Reseller Hosting : good windows reseller with end user support?

[Scout]

Any one here knows if there is such a thing available? Its easier to find Linux resellers with end user support, how bout windows?

[Dedispec]

What's your budget/requirements within a Windows Reseller aside from end user support?

[ldcdc]

I recall that Jodohost used to offer end user support for a small fee. Cartikahosting also offered end user support but I don't think it was exactly cheap.

[Scout]

No particular budget.. just wanted to find a good provider for windows with end user support. Will work from there.. that way I can stay more focused on marketing and sales. something like that..

[PremiumHost]

Support for windows hosting is way more complicated than linux hosting.
The amount of support is a few times more than linux hosting.
If you don't mind doing forward process (you forward your customers' question to your host, then reply back to your customers), it's a recommended way to provide support as it will help you gain more knowledge about the service you provide.

[cartika-andrew]

Originally Posted by ldcdc

Cartikahosting also offered end user support but I don't think it was exactly cheap.

Hi Dan, I know what you meant by this comment - and you are correct.. but, to be fair, I think the price we charge for white label phone and email support is very inexpensive. When you factor in the actual costs to have 24x7x365 staffing, especially for both windows and linux - I think the amount we charge per account is a drop in the bucket. I consider our White Label program a lost leader. There is no money to be made in the White Label program. having said this, it attracts the most serious customers. $200/month for 100 accounts is really as inexpensive as we can make it. I guess we could offer an email only option, reduce our response times and then drop the price accordingly - but, from our perspective, if we cant do it right, there is no use doing it at all. White Label customers get the same level of support for their clients as we provide to our clients directly. I guess there could be some sticker shock from the WHT crowd - but, end of the day, the white label program is a screaming deal. Any of our larger corporate customers on the program laugh at us (literally) for how inexpensive the offering is. One customer explicitly told us it would cost them 1000x the amount we charge to support their hosting clients themselves and that we could raise our rates 100,200 or even 300% and they would still be happy. I guess we are trying to find the happy medium between big corporate customers and every day resellers. Funny how this works though, the big corporate customers think we are WAY too cheap (to the point of we need to convince them we can deliver what we promise for those rates), and the average reseller will think its WAY too expensive - so, meh - in the interim, we are sitting where we are...

[ldcdc]

Hi Dan, I know what you meant by this comment - and you are correct.. but, to be fair, I think the price we charge for white label phone and email support is very inexpensive.

Yeah, I think I didn't put it quite right. It is not exactly cheap compared to some offers out there. I think that is a bit fairer.

Any of our larger corporate customers on the program laugh at us (literally) for how inexpensive the offering is.

I'm sure they do. But the new small host around here will likely disagree with them.

[XeHSean]

Is there a particular reason that you wanto to base your service off of Windows? Most providers on these forums that offer end-user support are all on linux

[cartika-andrew]

Originally Posted by ldcdc

Yeah, I think I didn't put it quite right. It is not exactly cheap compared to some offers out there. I think that is a bit fairer.



I'm sure they do. But the new small host around here will likely disagree with them.

100% agreed Dan - just trying to find a happy medium

the other option is to not list pricing and deal with it on a case by case basis - but, I am not a fan of that model

Originally Posted by XeHSean

Is there a particular reason that you wanto to base your service off of Windows? Most providers on these forums that offer end-user support are all on linux

to be fair, almost 50% of the market is Windows based. As much as I personally prefer Linux, Windows is a market that absolutely must be serviced. To be fair, Microsoft has come a LONG way. Windows 2008 64bit technology with IIS7 is right on par with Linux. That is not something I would have said a couple of years ago. At this point, it is simply personal preference of the consumer - each platform has its unique advantages..

[Skream]

Originally Posted by cartika-andrew

100% agreed Dan - just trying to find a happy medium

the other option is to not list pricing and deal with it on a case by case basis - but, I am not a fan of that model



to be fair, almost 50% of the market is Windows based. As much as I personally prefer Linux, Windows is a market that absolutely must be serviced. To be fair, Microsoft has come a LONG way. Windows 2008 64bit technology with IIS7 is right on par with Linux. That is not something I would have said a couple of years ago. At this point, it is simply personal preference of the consumer - each platform has its unique advantages..

I have mixed feelings about windows too be honest, I'd never implement it in a business standpoint because it would seem to risky unless I am only selling gaming servers.

[cartika-andrew]

Originally Posted by Skream

I have mixed feelings about windows too be honest, I'd never implement it in a business standpoint because it would seem to risky unless I am only selling gaming servers.

Honestly, you should re visit your stance here. Almost every single major corporation out there has mission critical services running on Windows - and often times have a combination of Windows and Linux.

As I said, both Linux and Windows offer unique advantages. You cannot simply discount one because you do not like it

[Dedispec]

Originally Posted by Skream

I have mixed feelings about windows too be honest, I'd never implement it in a business standpoint because it would seem to risky unless I am only selling gaming servers.

Large corporations/businesses actually usually are on a Windows platform, it's becoming more and more common. But the larger businesses out there are much more commonly on a Windows platform than linux.

IF you set up your Windows server correctly, they can be great, but they can be a mess to setup right

[kpmedia]

IF you set up your Windows server correctly, they can be great, but they can be a mess to setup right

The same is true of Linux, Solaris -- pretty much anything.