Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Webair: Setup Time - The Saga

[usherj]

My history of dedicated server request

21 set - Purchase made
22 set - I received an email: New Work Order Assigned
The work has been assigned to a technician which will start work on Wednesday September 22nd AM and completed by Tuesday September 28th 2010 08:00:00 PM. Once the
work is complete you will be contacted via email with all pertinent information to your order. You will be given a chance to look over everything before the work order is closed. Below you will find the details of your work order. Please contact the assigned manager if you have any
questions.
26 set - I received an email:
Hi,
We had a delay in some of your parts for your new server, we should have your login details sent you by Tuesday/Wednesday.
29 set - No answer, and i sent a email and:
Hi,
You should receive your login details tomorrow, if there are any delays we will let you know.
1 oct - Sent two emails without answer
2 oct - Sent one email without answer
4 oct - Without answer

Setup Time:
http://faq.webair.com/entry/7/44/

Why offer something that can't deliver?
http://www.webhostingtalk.com/showthread.php?t=984866

[FastServ]

What kind of specs? Maybe an odd-ball or big server?

[usherj]

* Intel Dual Core Xeon E3110 3.0GHz
* Operating System of choice
* 4GB DDR2 (Upgradeable)
* 2x250GB SATA RAID 1
* 25 Mbps Transfer Per Mo
* 11 Unique IP Addresses

[iHubNet-Matt]

It's sad when you are not getting what had been promised by them. Try to contact them through phone or something. Sorry to hear that you are having a tough time. Bring it to their notice and try to solve it soon. If they are of no help move to another.

[chennaihomie]

Try calling them. You can get quick answers to your problem rather than email and wait for ever!

[WebairMetz]

Hello Usherj

I apologize for the delay. I am your account manager and will personally see to it that your server is ready for you within the hour and will make certain that you are 100% satisfied with everything. I am contacting you now regarding this and if you have any questions or concerns, please contact me directly at 516.938.4100 x152 or email: mikem@webair.com

Thank you,

Mike

[usherj]

Originally Posted by WebairMetz

Hello Usherj

I apologize for the delay. I am your account manager and will personally see to it that your server is ready for you within the hour and will make certain that you are 100% satisfied with everything. I am contacting you now regarding this and if you have any questions or concerns, please contact me directly at 516.938.4100 x152 or email: mikem@webair.com

Thank you,

Mike

Thank you!

[plumsauce]

Originally Posted by usherj

Thank you!

But did it happen "within the hour" as promised?

[Interix]

We ordered the same deal, and I can say that the set-up is top-notch and the support through live person live chat is an instant reply and phone support works perfectly fine for us (Shared and & Dedicated)

Have nothing but praise for them to be honest

Plus it's the first month free...

[plumsauce]

Originally Posted by WEBAIR

I would like to verify your claim, as i think it is completely false. Our phone lines are readily available to all clients. Call in and verify if you like. Additionally, we also offer live person support 24/7/365 as well as ticket based support systems.

Trust me you do not want me to post how many clients we have had move over from fortress it or dedicated now. Whatever you are calling the company now a days.

He did call in, and according to his narrative:

whenever I called the machine just told me I wasn't eligible for phone support and it disconnected.

[Van der Berg]

Originally Posted by anon-e-mouse

So you haven't used them as a host yourself?

It looks like that.
Think that's high time to change them.