Does anyone outsource support? By this I mean using a third party company that will transparently provide support for your customers.
There's only the two of us, and we can't provide "proper" 24/7 ticket support, which would be of great advantage.
Having our internal staff is out of the question, so I am thinking of someone like http://www.supportpro.com
(as an example)
Does anyone use such a company, and have they proven to be worth the expense?
We only get a few tickets a month, so I'm not sure it would be worth the expense. Unless there are freelance people who will do it on a per ticket basis?