I have been a member of this site for many years and I normally don't say anything. I keep to myself and give positive feedback where I can, but after this bull I needed to voice my concern.
Begin Rant now:
About ten months to a year ago I approached ServInt and asked them to look into getting WHMCS.
Things fell through so I again a month later took it upon myself and contacted WHMCS (Matt i think) and got him and a VP over at ServInt talking about getting WHMCS
They were able to talk and ServInt started to offer this product to their customers.
I see that people who have WHMCS are able to get perks like free eNom account among other things.
I contacted ServInt to get this and they advised me due to their new support contract that I needed to contact WHMCS to have them make the account for me. (okay, fine, i am cool with that)
I Submitted a ticket with WHMCS and got a reply from one of their people with this message
Im afraid as you have purchased your license from a reseller and not directly with ourselves you will not have access to create a free eNom account with us. This is restricted to our direct customers only.
I purchased this license through a well known company, a Business on this forum with a lot of positive feedback so i am sure they got a lot of business out of this and because i don't get this key directly from WHMCS i am S**T out of luck?
Whats the point in using the software if you can't have all the options with it?
"Sorry people who don't purchase the software directly through us are not "eligible" to use the product in full?" But thank you for your money
Its not like the discount I am getting from ServInt is big bucks or something .. its a couple of bucks off... but you would think with the amount of people that ServInt has using this software the people over at WHMCS would be a little more friendly and customer service oriented.
I am pretty sure that I made WHMCS a good amount of money on this deal, by getting a well known company to pick it up this software. (Oh ServInt REALLY listen to their customers
Whats the point of getting the software if you can't use all the perks, I mean why not just offer a trial version and tell all the DCs to screw off?
Oh and WHMCS your welcome for the money I have made you over the past year.. Too bad I will be removing my copy as I do like your software.
Just an FYI out there, Any new people who are looking at getting WHMCS through a second party DC should avoid it with the plague.
Anyone have suggestions for a replacement?