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Thread: Thrust VPS / Damn VPS LA down?
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09-26-2010, 12:43 AM #1New Member
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- Sep 2010
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- 0
Thrust VPS / Damn VPS LA down?
Can't seem to reach my VPS in the Thrust/Damn VPS center in LA.
Can't boot it, it's unreachable via traceroute, etc.
Anyone else?
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09-26-2010, 12:47 AM #2Cloud Backup Specialist
- Join Date
- Mar 2009
- Location
- United Kingdom
- Posts
- 940
have you contacted there support?
https://clients.thrustvps.com/submitticket.php
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09-26-2010, 12:50 AM #3New Member
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- Sep 2010
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Yes, I have contacted their support. Been down for a couple of hours now, and support has said they are looking into it. That's about it.
I'm new to the VPS world -- what is a normal response time.
Just wondering if others are experiencing the downtime, or if it's just me. Misery loves company, right?
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09-26-2010, 12:52 AM #4Cloud Backup Specialist
- Join Date
- Mar 2009
- Location
- United Kingdom
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- 940
i would expect anything within 1-2 hours responce and 3 hours fix.
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09-26-2010, 01:05 AM #5Temporarily Suspended
- Join Date
- Jul 2010
- Location
- root
- Posts
- 236
Hi,
Check your Site with this tool. If you sent a support ticket or email you should get a reply within 30 minutes or up to 3 hours best of luck.
http://downforeveryoneorjustme.com/
Let us know.
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09-26-2010, 01:16 AM #6New Member
- Join Date
- Sep 2010
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- 0
Thanks for the replies. Been down for 3 hours now.
Guess I will wait for a support ticket reply.
How do uptime guarantees work? They say 99.9% -- is that monthly?
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09-26-2010, 01:24 AM #7Web Hosting Master
- Join Date
- Mar 2006
- Location
- Australia
- Posts
- 771
http://monitor.damnvps.com
Looks like 2 LA nodes are down there.
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09-26-2010, 01:41 AM #8Temporarily Suspended
- Join Date
- Jul 2010
- Location
- root
- Posts
- 236
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09-26-2010, 01:53 AM #9New Member
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- Sep 2010
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- 0
Yes, they say "We offer a 99.9% SLA on power, network and VPS nodes."
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09-26-2010, 03:03 AM #10Web Hosting Master
- Join Date
- Jun 2003
- Location
- UK
- Posts
- 6,616
We have a single vz node down that is having hardware diags. Email was sent to all effected users a few hours ago
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09-26-2010, 09:18 PM #11New Member
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- Sep 2010
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- 0
It finally came back on last night.
Support was ok -- they sent emails and answered the tickets.
Very frustrating, though.
It is down again today. Seems like a daily event. Looking at the monitor link posted above, I am unlucky enough to be on the one node that has had daily downtime. I am hoping this current outage is fixed soon.
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09-26-2010, 10:32 PM #12Web Hosting Master
- Join Date
- Mar 2006
- Location
- Australia
- Posts
- 771
Looks like LA is falling apart. :/
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09-26-2010, 10:35 PM #13New Member
- Join Date
- Sep 2010
- Posts
- 0
Back online now. Just bad luck, I think. I was on the one node that kept failing. Let's hope it's ok now.
I'm such an optimist!
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