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09-25-2010, 06:25 PM #1Web Hosting Master
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Fraud orders after advertising on WHT (in offers forum)
I've been on WHT for a very long time, but I've rarely ever advertised in the offers section. Well a couple of weeks ago I decided to see what was up and posted an offer thread... and then I got bombed with fraud attempts.
I've found that almost 100% of the orders that came from WHT were fraud and in just two weeks they have accounted for more than 70% of the fraud attempts I have had this year.
Anyway, I was just wondering if you guys had similar numbers and if you are banning any specific countries from ordering on your sites?
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09-25-2010, 07:28 PM #2I like pie!
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Hmm, I would like to ask you. Is the fraud orders marked by Maxmind or was marked manually?
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09-25-2010, 07:33 PM #3Aspiring Evangelist
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It's not uncommon for MaxMind to mark quite a few of the orders we get from WHT -- not that all of them are fraud. Some of the people will gladly provide identity proof if you ask for it. Nonetheless, we get quite a few of legit orders.
Most of the time when someone makes a fraud order it'll get a fairly high MaxMind score or come from an obvious open proxy.█ VirtaaS - Virtualization as a Service - Cloud VPS
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09-25-2010, 07:35 PM #4Web Hosting Master
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09-25-2010, 07:37 PM #5I like pie!
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09-25-2010, 07:41 PM #6Web Hosting Master
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I don't have a problem catching fraudulent orders. I was just surprised by the number of fraud attempts that come from people browsing WHT. I mean, I understand why... WHT is a goldmine for people looking for a list of hosts to try a stolen credit card on, but man, percentage wise, WHT sends more than every other advertising channel I use combined.
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09-25-2010, 07:44 PM #7Web Hosting Industry Expert
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We get bursts of fraudulent orders but most of them tend to originate from Google.
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09-25-2010, 08:06 PM #8relax, im a professional
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You can't blame WHT for it. Theres a ton of other sites that simply rss or in other ways capture wht posts and upload them as their own to other sites or as forum posts to other sites.
Personally, never seen any problems with them.
I don't know if we have any wht members but I do know we've gotten orders with wht mentioned as the source of the offer.James Paul Woods
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HostKitty Internet Services
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09-25-2010, 08:17 PM #9Junior Guru
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We get a few, but nothing out of the ordinary. Maxmind does it's best to identify them. I think fraud orders come from everywhere, not any specific place. It's an unfortunate situation but expected in this line of business.
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09-25-2010, 08:20 PM #10Newbie
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Fraud orders come from all directions so you can't directly blame WHT. It could be that someone happened to google the keywords you used in our post and found it on WHT.
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09-25-2010, 08:22 PM #11Web Hosting Industry Expert
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Actually it's quite easy to blame WHT when you have the information to back it up. I can very easily say that Google is where most of our fraud orders come from because our tracking system keeps track of that sort of thing.
At any rate, it's not WHT's "fault" but WHT could definitely be identified as the primary source.█ Michael Denney - MDDHosting.com - Proudly hosting more than 37,700 websites since 2007.
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09-25-2010, 08:51 PM #12Web Hosting Master
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We've had a couple of incidents where the fraud orders were traced back to direct referrals from WHT, but nothing outstanding. Fraud is quite expected when dealing with the digital services industry.
I'd say there are only about two fraud orders in our system from WHT that were caught and both were indeed fraudulent. Three others were flagged, but cleared our system. We also do see a lot of fraud from Google, but most of it is flagged by PayPal and our other card processors before they even clear.
Yes, its unfortunate, but something you must put up with in the web hosting business from time to time. Best thing to do is make sure you have some tracking system on your site that links visitors back to referring sites and tracks their orders through the shopping cart. That way you can try to investigate a bit more and that usually helps us out.██ SR Web Studio
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09-25-2010, 08:52 PM #13Web Hosting Industry Expert
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09-25-2010, 09:11 PM #14Junior Guru
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We have lost a few legitimate order due to Maxmind marking them as fraud, but we have also gotten fraud orders that passed Maxmind. Thats why I always manually check each order to make sure they aren't wrongfully scored, fraud or not. Maybe those orders were legit in the first place. We have never had a problem from orders referred through our WHT offers though.
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09-25-2010, 09:44 PM #15Web Hosting Master
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WHT Fraud order percentage for us 1 out of 10 orders, However I find WHT a hotspot for short term customers that don't renew after one month and you find the account inactive on cPanel.
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09-27-2010, 12:40 PM #16Junior Guru Wannabe
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I am getting fraud orders too just after I post ads in offer section, so I was thinking is there any other means except maxmind or manual?
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09-27-2010, 01:02 PM #17Web Hosting Industry Expert
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09-27-2010, 01:05 PM #18Web Hosting Master
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Fraud order really do come from everywhere, but using a tool like Maxmind can eliminate most of them very easily.
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09-27-2010, 02:04 PM #19Web Hosting Master
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I have not had much problem with fraud orders coming from WHT.
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09-27-2010, 02:20 PM #20Disabled
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We have more non-fraud orders than fraud orders. Not much you can do to prevent them from ordering unless it's by doing fraud checks with a script and manually.
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