Results 1 to 17 of 17
Thread: Strange Clients...
-
09-20-2010, 08:31 PM #1Web Hosting Evangelist
- Join Date
- Sep 2008
- Location
- New York City
- Posts
- 528
Strange Clients...
Hello WHT,
I'm posting today to share my experience of a handful of client's I've had. The most recent one was a few days ago. A client signed up for a plan and passed our fraud checking systems (MaxMind). After taking a look manually, it was easy to tell that the client was fraudulent because they put in completely random details which don't make sense. This client in particular named himself John Smith who lives on 123 Sunshine Street. The client payed via PayPal and immediately opened up a ticket asking why his VPS was not set up (we don't offer instant setup). I replied that the order has not passed our manual fraud check and a refund was given. I logged into PayPal and issued a manual refund. The client responds in a few hours stating that he did not get the refund and immediately started demanding his money. I showed proof that PayPal refunded the full balance however John Smith refuses to believe what I said. He claims that the money was not refunded to his credit card and that he wants his money back. I asked him to call PayPal as this issue is out of my control. He then continues to message me via tickets and live chat demanding his money. I decided to block his IP altogether and forget about this issue. I would let this go if it happened once, but this happens practically every week. Do people really have nothing better to do in their lives? I'm wondering if any other host experiences these kind of problems.
Thanks.
-
09-20-2010, 08:38 PM #2Web Hosting Master
- Join Date
- Mar 2010
- Posts
- 4,533
We just get people asking to be sponsored for a VPS or dedicated server every time we advertise even if there site gets about 10 visitors per month.
Maybe it is the same person every week doing it to you? I am not sure we have ever had that issue, although we are in different main markets.
-
09-20-2010, 08:45 PM #3Aspiring Evangelist
- Join Date
- Mar 2010
- Posts
- 448
█ WINKY.NET
█ Phone: 213-291-0558 Email: sales@winky.net
█ VMware Partner, Public and Private Cloud, Los Angeles One Wilshire Colo
█ SaaS Hosting, cPanel Servers, Resellers Welcome, 100% SLA
-
09-20-2010, 08:49 PM #4Web Hosting Evangelist
- Join Date
- Sep 2008
- Location
- New York City
- Posts
- 528
You could be right. The IP addresses are different but that doesn't really mean anything. They seem to come up with a different scenario each time, which gets pretty annoying after a while.
People will do anything for money these days. The first time this happened I actually believed it was a legitimate error on my part. Spend a long time talking to PayPal and making sure the refund was given.
-
09-20-2010, 08:51 PM #5Aspiring Evangelist
- Join Date
- Mar 2010
- Posts
- 448
My personal experience with PayPal is that they're not too good at fraud protection. Not sure if they've changed their methods recently, but I've been paid by stolen credit cards a few times through PayPal.
█ WINKY.NET
█ Phone: 213-291-0558 Email: sales@winky.net
█ VMware Partner, Public and Private Cloud, Los Angeles One Wilshire Colo
█ SaaS Hosting, cPanel Servers, Resellers Welcome, 100% SLA
-
09-20-2010, 08:56 PM #6Web Hosting Guru
- Join Date
- Feb 2005
- Location
- localhost
- Posts
- 5,473
I'm guessing the MaxMind did not do the job?
Respectfully,
Mr. Terrence
-
09-20-2010, 08:58 PM #7Web Hosting Evangelist
- Join Date
- Sep 2008
- Location
- New York City
- Posts
- 528
I guess you can say that. MaxMind is by no way an alternative to manual fraud checking. While it is good help (analyzing risk score, viewing general statistics) I never let an order pass without manually reviewing it. The reason this got through (I assume) is because the city and state matched the IP.
-
09-20-2010, 09:34 PM #8Junior Guru
- Join Date
- Aug 2009
- Posts
- 214
We just get people asking to be sponsored for a VPS or dedicated server every time we advertise even if there site gets about 10 visitors per month.
Also, have gotten people signing up again with the same coupons after their account is due for normal monthly fees.█ Reliable budget VPS Hosting provided by AreLink.com
█ HostingDale.com - Shared, XEN-VPS, and Dedicated Hosting!
-
09-20-2010, 10:00 PM #9The Guru!
- Join Date
- Nov 2007
- Location
- India, USA and Amsterdam
- Posts
- 2,581
We too have the same problem about twice a month. Someone signs-up and doesn't pay. Or pays and doesn't uses service. Or does like typical John Smith.
Probably these are guys planning to start an illegal site and they think twice and revise their decision midway.
Or they are so annoyed by us (don't know what for) that they keep on harrowing us without any reason.
-
09-20-2010, 10:42 PM #10Web Hosting Master
- Join Date
- Jul 2002
- Location
- London, United Kingdom
- Posts
- 4,455
Rob Golding Astutium Ltd - UK based ICANN Accredited Domain Registrar - proud to accept BitCoins
Buying Web Hosts and Domain Registrars Today @ hostacquisitions.co.uk
UK Web Hosting | UK VPS | UK Dedicated Servers | ADSL/FTTC | Backup/DR | Cloud
UK Colocation | Reseller Accounts | IPv6 Transit | Secondary MX | DNS | WHMCS Modules
-
09-21-2010, 08:29 AM #11Junior Guru
- Join Date
- Aug 2010
- Posts
- 238
-
09-21-2010, 10:19 AM #12Cloud Hosting Pioneer
- Join Date
- Jan 2010
- Posts
- 1,030
The answer? It's because you even take the time to talk to them.
-
09-22-2010, 12:23 AM #13The Guru!
- Join Date
- Nov 2007
- Location
- India, USA and Amsterdam
- Posts
- 2,581
-
09-22-2010, 03:48 AM #14Moving the Web Forward
- Join Date
- Jun 2010
- Location
- Modesto California
- Posts
- 6,858
I used to have the same issues until I started using 2checkout.com. Ever since then, I really haven't had much issues with fraud (knocks on wood).
Looking for an awesome VPS Offer? CLICK HERE
"Knowing is not enough, we must apply. Willing is not enough, we must do." – Bruce Lee
-
09-23-2010, 05:30 AM #15Web Hosting Master
- Join Date
- Aug 2009
- Location
- UK
- Posts
- 1,140
Just tell him to contact paypal. If he launches a complaint with paypal he will loose if you have refunded.
█ Hydro Host – Affordable UK Web Hosting - cPanel
█ Shared Hosting – Reseller Hosting – Domain Name Registration - Affiliate Program
█ www.hydro-host.net
-
09-23-2010, 06:03 AM #16Web Hosting Master
- Join Date
- Sep 2002
- Posts
- 1,017
Manual checks are the best, no doubt about it
Caro.Net: Support is everything
Offering High Quality Dedicated Servers.
-
09-23-2010, 07:42 AM #17Web Hosting Master
- Join Date
- Apr 2007
- Location
- Afterburst Server Racks
- Posts
- 1,472
Sounds annoying, he's just an annoying scammer, they're all over the industry unfortunately.
We offer instant setup but surprisingly don't have many fraudulent orders, MaxMind is set pretty high as well (because it was flagging 90% false-positives at first). I still manually check orders which look slightly dodgy.
And I just had a sales question for 100IP's across different subnets, with no justification, sigh.
Similar Threads
-
Strange behavior of some random clients accessing website
By api984 in forum Web HostingReplies: 2Last Post: 08-14-2009, 06:07 AM -
Small Hosting Co. FS - High-end Clients - Servers Coloed - Dedi Clients
By webjuggernaut in forum Other Web Hosting Related OffersReplies: 8Last Post: 04-01-2009, 02:55 PM -
[[WTB]] Cpanel/WHM clients/dedicated server clients/ hosting companies
By orangewebhosting0net in forum Other Web Hosting Related RequestsReplies: 0Last Post: 02-25-2008, 07:26 AM -
Hosting biz w/35 clients for sale - $1555 a yr income - site/ domain/ clients
By build-a-host in forum Other Web Hosting Related OffersReplies: 3Last Post: 05-13-2007, 03:40 PM -
Clients Clients Clients || Your Feedback is Valuable
By webDivisor in forum Other Offers & RequestsReplies: 1Last Post: 11-09-2003, 10:28 PM