Web Hosting Talk : Web Hosting Main Forums : Ecommerce Hosting & Discussion : 2Checkout

[stephenM]

Hi all

Got a big problem with 2Checkout.com. I E-Mailed them to ask for the account to be emptied. Firstly they tell me they'll only dispatch $99, so I tell them that I want it ALL dispatched. 3 days later they then tell me that my account is under review by the "Verifications department". For one thing, I've been with them for over 5 months, with not 1 chargeback or problem. Then they close the ticket, so I cannot reply to them!?!?!

I've E-Mailed support@2checkout.com 3 days ago and still no reply. I hope they're not trying to steal my money

Is this kind of behaviour happening a lot?

[MarcD]

They can be overzealous on there fraud investigations
I have found it best to open a ticket with attention kevin in the subject, he is really good at getting questions answered

[Techark]

Welcome to the world of 2checkout where the customer is always wrong and if you do not like it they will be even more rude than they are normally if that is possible.

If you get feed up with being ignored and DARE to try and post in their forum to get attention your post will be deleted because it is a PR forum and is not intended for compliants, if you have one of those open a ticket so they can ignore it.

And around you go where in the circle you land no one knows.

[Chachi]

so Monte... since you sound like you've had experience, what 3rd party processor would you recommend?

[Techark]

None..

From research so far I am finding out that this is a totally unregulated industry ran by cowboys, and anyone of them is subject to go under and take your money with them. All the BS of a trust account simply means if they did go down you MIGHT get your money but it could takes months to end up with 50% of what they owe you.

So as for me no 3rd party processor is safe, use your own bank.
If you have to use a 3rd party paysystems at least answers emails from what I have seen.

[Aussie Bob]

Originally posted by Monte
So as for me no 3rd party processor is safe, use your own bank. If you have to use a 3rd party paysystems at least answers emails from what I have seen.

I agree with ya Monte and know the hell they put you through. But Merchant accounts aren't smooth sailing too. Plenty of rocks in the water there too. I've heard some horror stories there too.

[stephenM]

Just added a thread on their Support Forums, hopefully they'll respond

[Techark]

Originally posted by Aussie Bob

I agree with ya Monte and know the hell they put you through. But Merchant accounts aren't smooth sailing too. Plenty of rocks in the water there too. I've heard some horror stories there too.

I don't know Bob we are using our bank now and direct interface gateway to the Mastercard/Visa migs system so far it has been smooth sailing. I agree some of the agent supplied merchant accounts are nightmares also. But nothing absolutely nothing can be as bad as 2checkout.

[Techark]

Originally posted by stephenM
Just added a thread on their Support Forums, hopefully they'll respond

Hate to say it but do not hold your breath. They will ignore you there also.
Their stance as explained to me by Kristin is that they are not your bank and if you can't get by while they hold your funds for a few weeks to do verification on your business then you do not deserve to be in business and have an account with 2checkout.

[propcgamer]

I actually got banned w/o notice buy that jerk that supposdely helps people.

[kkimmel]

Hmm. Which jerk was that?

[chet]

Want to have some fun with 2checkout?

Ask them to produce a report showing when they billed each of your recurring customers for a month.

Smile when they cough and squirm. Giggle when they send you reports that have nothing to do with what you asked. "here is a list of your recurring customers" - did you bill them in month x? What day?

Cheer when they say they will call you and get it "straightened out".

And do something else as the days turn to weeks and soon to months.

Take bets in the office for trouble ticket responses. Remember the odds are only 1-10 they will respond. Play double or nothing on if they closed the trouble ticket they did not respond to, of if they respond, just to say they are closing the ticket.

Inept is too kind of a word.

[Techark]

""Inept is too kind of a word.""

Yes I can think of many other words for them inept being the least of my thoughts about them, arrogant is up there at teh top though.

But they may have finally bit off more than they can chew, we will see Monday morning when they get a phone call from a state attorney general whose credit card they have screwed around and refused to answer support tickets on.

[mcyhanick]

I second that, I am waiting for my funds from 12 clients to be paid to me. I have been waiting for about 2 weeks now. Sounds to me I will never see it.

[DomiNET.net]

You can consider paysystems instead of 2checkout.