Web Hosting Talk : Web Hosting Main Forums : Hosting Software and Control Panels : WHMCS reducing pricing

[Brian O]

This has be shocked. I am using the 15 day free trial till I can get paid to get my hosting service up and going. This is what is shocking me.

When I go thru the system as if I am a new client. The pricing is showing correctly on the site. Now, when I place the item in my cart before. I is reducing the price by a dollar. Has anyone had this happen to them? If so, how did you fix it?

[semoweb]

Originally Posted by Teknut

This has be shocked. I am using the 15 day free trial till I can get paid to get my hosting service up and going. This is what is shocking me.

When I go thru the system as if I am a new client. The pricing is showing correctly on the site. Now, when I place the item in my cart before. I is reducing the price by a dollar. Has anyone had this happen to them? If so, how did you fix it?

Never had that happend, how ever take it as it is

[GORF]

Originally Posted by semoweb

Never had that happend, how ever take it as it is

The OP is talking about tesing his own order system, not ordering from WHMCS - "When I go thru the system as if I am a new client..."

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Have never seen this across multiple versions. First, I would sugest to check all of your pricing settings.

[bluemediaprint]

Thats so funny I was under impression WHMCS lowered their cost and why would whmcs lower their cost as already they are offering at economical cost.

[Brian O]

lol thanks Gorf. Here is an example of what is happening.

I go to place my order and I choose the 12 month plan which is priced at 17.40. I add plan to my cart. When I go to my cart to review what it is there. I shows the correct plan, just a dollar off at 16.40. I am lost as to what is causing this. I have looked over all my settings and nothing is out of place.

[bear]

When I first set up I had the same issue, I believe. The pricing is incorrectly set up as having -1 for the setup fees, I'd bet. Setup fees should be 0.00 if there aren't any and only the products get -1 for those that don't apply.

[Brian O]

I think that is why it is doing that. I did not think of that.

[GORF]

Go to Setup -> Products/Services -> Pricing

If setup is no charge, make sure Setup Fee is set to 0.00 and not -1.00

Only prices that are not used are set to -1.00


(battery was going dead while starting to reply, so Bear beat me to it!!)

[Brian O]

There is no setup fee for any of the plans. I have not changed those at all. They are still set at 0.00

[dclardy]

Are you using the pro-rated option? That would knock a dollar off at this point in the month.

[Brian O]

Come to think about it. I may have that turned on. I will have to look and about that in the morning. Got to get some sleep for work.

[JFOC]

I was having this issue too, but finally I just realize the issue because i was set the setup fee -1

[Brian O]

@dclardy
Where is the pro-rated option at?

@JFOC
All my setup fees are free. They are all still set at 0.00

[dclardy]

I think that I was talking about pro-rata billing. It is under products/services, and then pricing.

[dclardy]

Do you have a location where I can see it?