This week we added network load balancing for both Storm Servers and Bare Metal Dedicated Servers.
This allows users to create powerful high availability networks which utilize a hybrid of flexible Cloud Servers and powerful Dedicated Servers with the same management tools. Users may access Storm's Load Balancing features by logging into their dashboard and clicking "Networking" from the left hand menu and then "Load Balancer".
Storm Cloud Load Balancing Highlights:
Load balance traffic across Storm Cloud Servers & Storm Bare Metal Dedicated Servers
Liquid Web "Heroic Support" 24/7/365 Phone and Email Support:
On average, our helpdesk tickets are answered in under 5-10 minutes (30 minute guarantee), and our phones are answered in under 20 seconds.
Proactive Sonar Monitoring Team:
Liquid Web's highly trained Sonar Monitoring Team monitors your system services 24/7 to ensure service consistency and availability. When our system alerts us to a problem on your server, our experienced and trained technicians respond to the incident nearly instantaneously, mitigating the impact of any service or hardware failure to the highest possible degree. As we own and operate our entire data center directly, we are able to respond quickly and efficiently to issues of any impact level. From simple software service failures to catastrophic hardware failures our on-site level 3 technicians are able to react without delay, 24 hours per day.
Proactive Security and Software Updates:
A large range of system software updates are handled for all clients. We update basic system software such as Apache and PHP upon request, perform nightly security updates, as well as any other general system administration duties you may need. While a good working command line knowledge is useful, with Liquid Web, you may never need to log in through SSH again.
Liquid Web currently owns and operates three data centers in Lansing, MI totaling over 130,000 square feet of space. Our multi-homed network is powered by premium tier-1 bandwidth featuring diverse path OC-48 fiber connectivity with carriers Verizon/MCI, Sprint, and Savvis/C&W. The implementation of premium tier-1 bandwidth as well as N+1 redundant routing hardware ensures enhanced stability and superior performance in reliability, throughput and latency. Coupled with BGP, network consistency is assured in the event of a provider network outage, low level line failure, fiber cut, or even a core routing hardware failure. All network traffic is monitored by an Intrusion Detection System to alert us to any nefarious activity at any network layer before it can impact service consistency.
Power Systems, Environmental Systems, and Physical Security:
Liquid Web's Power systems are reliable and robust featuring a large centralized UPS system and multiple backup generators, providing our data centers with continual power even in the event of extended total electrical blackout.
Environmental systems keep ambient temperatures at a constant and actively remove foreign particulates from the air to ensure the best ventilation possible for all servers.
Data Center entry is limited to technician staff and security monitored throughout our entire facility utilizing an array of CCTV cameras running 24/7.
Quite simply: each Liquid Web data center is engineered from the ground up for maximum performance, stability, and security.
Sonar Monitoring is a dedicated division of Liquid Web solely focused on providing service reliability and immediate alert resolution. The Sonar Monitoring team utilizes a diverse configuration of proprietary system-level health and service monitoring tools to constantly ensure your server's optimal performance through early detection of problems. In the event that an issue is identified, our Sonar Monitoring Team responds immediately, reducing downtime and repairing any issues proactively, in many cases before the client is even aware of the problem.
The Sonar Monitoring team focuses on prevention of, as well as immediate response to, service interruptions, whether they be software, hardware or network-related. With the bulk of service failures being prevented before occurrence, and nearly all remaining service failures being corrected within minutes, the team operates as a persistent proactive manager of client service consistency. The Liquid Web Sonar Monitoring Team has enabled us to provide the industry's leading 30 minute hardware replacement SLA.
Sonar Monitors and graphs the following information in real time:
Liquid Web offers our exclusive ServerSecure service which is available free with all CentOS based cPanel servers and Windows based Plesk servers.
ServerSecure™ is an exclusive Liquid Web service which is designed to save you both time and resources. This initial setup option provides many additional services and modifications to the default Operating System and control panel installation which greatly enhances the security, reliability, and compatibility of your server and software. What would have normally taken you hours of installation work, or the hiring of an outside systems administrator, is now done for you by Liquid Web. Your server is locked down, ready to run, as soon as you receive it.
This initial setup service secure your server includes:
Installing ClamAV Anti-Virus
Rebuilding Apache with commonly used modules and PHP settings for optimum computability
Installing Zend Optimizer
Installing ImageMagick, PerlMagick, NetPBM
Installing a customized APF Firewall
DOS Protection for Apache
Securing temporary directories and shared memory locations
Spoof Protection and DOS hardening
Custom Liquid Web Stats to monitor load, RAM, disk usage, etc.
Proactive Security Updates and Security Notifications
Vulnerability discovery, assessment and response can be a time consuming process. Liquid Web handles this responsibility on your behalf through an optimized assessment and upgrade process which allows us to continually evaluate and respond to the security of our managed servers. When a high-risk vulnerability is discovered, such as kernel or SSH vulnerability, we immediately patch your server as soon as an update is available, at no additional charge. If a vulnerability is discovered in a software package which may have a custom configuration or where an update could cause a conflict, we initiate contact with you immediately so you may advise us on to how you would like us to proceed.
Simply put: we employ intelligent proactive security, ensuring your server is secure and functional to the highest level possible. This way you get all the benefits of proactive security, but don't have to worry about unwanted service disruptions. Of course, you can always opt out of the proactive upgrade process if you would like.
Intelligent Attack and TOS Resolution
Liquid Web will never simply "pull the plug" on your server in response to a denial of service attack, TOS violation, or billing issue. We believe in communicating with clients, and will always be sure to contact you via phone or email before any major action is taken if it is at all avoidable. We know your server is your business and up-time is crucial which is why we are proud to offer you the personal care you deserve.