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  1. #1

    Angry WTF hostv.com...

    I dont know whats going on, my site been down for 24 hours, support NOT reponding, now the they close the main thread in the forum, I WANT SOME ANSWER PLEASE...I DONT HAVE A BACK UP FOLDER. GIVE US SOME UPDATE, I AM VERY F*&^%$%$ BARRRHHHH
    http://forums.hostv.com/server-netwo...-35pm-est.html
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  2. #2
    Join Date
    Mar 2003
    Location
    New York City
    Posts
    7,391
    Hi

    Please note we had few vps customers affected by data loss and are working on restoring service for everyone. We will help you restore any backups you have and try to restore the data at the same time but as of now the affected vps clients some have large data loss.

    Please contact our billing dept for either REFUND of your payment or Free 3 months of vps hosting extension.

    We truly apologize for this inconvenience caused in this rare event.

    Please private message me your account or ticket id if you need urgent assistance.

    Cheers
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
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  3. #3
    Join Date
    Jan 2007
    Posts
    863
    From hostv homepage
    "All VPS are backed up daily onto external backup storage space using ServerSnapShot powered by R1Soft. "

    Does HostV have a working R1Soft backup for you?
    /home/linuxclark
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  4. #4
    Join Date
    Mar 2003
    Location
    New York City
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    Quote Originally Posted by linuxclark View Post
    From hostv homepage
    "All VPS are backed up daily onto external backup storage space using ServerSnapShot powered by R1Soft. "

    Does HostV have a working R1Soft backup for you?
    There was problems with the affected vps and their r1soft backup as of now, that is why we're notifying and crediting the affected vps clients.

    If any further questions please do contact us asap. We're doing our best to restore service.
    CirtexHosting Providing Affordable and Quality Web Hosting & Reseller Hosting since 2003
    LINUX based cPANEL/WHM Shared and Reseller Web Hosting with Fantastico
    HostV VPS Premium Virtual Private Servers & Dedicated Servers powered by cPanel/WHM
    We transfer your sites over quickly! I eat penguins for breakfast ...
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  5. #5
    Join Date
    Jan 2003
    Location
    Canada
    Posts
    4,556
    I kinda feel sorry for Citrex in this....

    It sounds like he's gonna wake up with a horse head in his bed

    Francisco
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  6. #6
    Quote Originally Posted by Cirtex View Post
    There was problems with the affected vps and their r1soft backup as of now, that is why we're notifying and crediting the affected vps clients.

    If any further questions please do contact us asap. We're doing our best to restore service.
    So wait, your trying to say 'the problem' affected your remote backup server and vps nodes?

    Why do I not believe this.
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  7. #7
    Join Date
    Mar 2009
    Location
    Toronto, Canada
    Posts
    2,570
    10 years worth of data, shouldn't you have a copy backed up somewhere (perhaps locally?) anyway seeing how it's of such high value?
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  8. #8
    Join Date
    Oct 2009
    Location
    United States
    Posts
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    antihero2005, I don't think they have any backup files of your data since they have mentioned they will restore any backups that you have. I think you will need to send them your backup files in order for them to restore your data.

    Correct me if I'm wrong.
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  9. #9
    Join Date
    Jan 2010
    Location
    NJ
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    Quote Originally Posted by IGXHost View Post
    10 years worth of data, shouldn't you have a copy backed up somewhere (perhaps locally?) anyway seeing how it's of such high value?
    True and I agree.

    However, I can also see this from the clients' point of view that since daily backups is a feature included with the VPS, why do personal backups? You're simply relying on something you paid for.

    It could very well be that a client would purposely seek out hosts that offer some kind of backups so he/she won't have to do them.
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  10. #10
    Join Date
    Aug 2009
    Location
    LAX, DAL, MIA
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    Quote Originally Posted by antihero2005 View Post
    Dude read the first post,which part you dont understand..? Dude fk the money, we talking about 10 years data loss here?10 mothrfkin years dude... I dont want to say wrong things, let me go to sleep. I AM FKING LOSING IT.
    You didn't have any backups what so ever in this (10) year tender? Even if your with a provider that's stable for 20 years and running data loss is always a possibility. There are a lot of things that can go wrong software or hardware wise that can make you lose your data.
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  11. #11
    Quote Originally Posted by LinuxFugleman View Post
    You didn't have any backups what so ever in this (10) year tender? Even if your with a provider that's stable for 20 years and running data loss is always a possibility. There are a lot of things that can go wrong software or hardware wise that can make you lose your data.
    1:read post #12,
    2: "All VPS are backed up daily onto external backup storage space using ServerSnapShot powered by R1Soft. "feature included with the VPS.
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  12. #12
    Join Date
    Aug 2009
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    Quote Originally Posted by antihero2005 View Post
    1:read post #12,
    2: "All VPS are backed up daily onto external backup storage space using ServerSnapShot powered by R1Soft. "feature included with the VPS.
    Yes i know i read that, But you do know that there are tons of providers that say this but do not really hold up to the agreement (not saying this is the case).

    It is always good to have your own local/offloaded backups in the event something does go wrong, I hope they can find a backup of some sort if they do keep backups so that you didn't just blow (10) years of hard work. I kind of see where you are coming from though, If i just lost 10 years of data i would be pretty upset as well.

    I hope you get this worked out
    〓〓 QuadraNet ├ CLOUD ├ DEDICATED ├ COLOCATION
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  13. #13
    I don't know what's so hard for both hosts and users to create backups..

    I'm not even a webhost and yet I somehow manage to create nightly local backups and weekly remote backups. At the very least, a separate local drive isn't going to break the bank.

    End users aren't getting off that easily though, seriously, is it really that difficult to take 30 minutes out of your life per week to make a backup? Isn't it worth the peace of mind?

    I don't understand people.. It's like they just look for someone to blame for their own incompetence.
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  14. #14
    Join Date
    Mar 2003
    Posts
    70
    Why the hell do hosts do not understand its not about the money. Sure we try to shop around for the best price/features initially, but when we set in and pay for something that is offered, in this case daily backups. We expect it.

    I don't give a rats ass about a refund. I expect my data, which was supposedly backed up every day to be restore. End of question. While the official statements mention only some accounts were affected, from talking to others affected they were all told that their account was one that was affected. Kind of sketchy.

    This thing has happened to me three with HostV/Cirtex now over the last three years. I am guessing they don't backup data, so if that is the case I would like a refund for the last three years of hosting for the lies. If you do backup daily, then I expect all the customers will have their sites back up with NO data loss. No experienced webhost could possibly allow their infrastructure to be so interconnected that everything simultaneously failes.
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  15. #15
    Join Date
    Mar 2003
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    Quote Originally Posted by Melancholia View Post
    I don't know what's so hard for both hosts and users to create backups..

    I'm not even a webhost and yet I somehow manage to create nightly local backups and weekly remote backups. At the very least, a separate local drive isn't going to break the bank.

    End users aren't getting off that easily though, seriously, is it really that difficult to take 30 minutes out of your life per week to make a backup? Isn't it worth the peace of mind?

    I don't understand people.. It's like they just look for someone to blame for their own incompetence.
    Sadly, when you pay for daily backups, some customers actually expect it. People don't have time for this, thus they outsource this to people like hosts, simple. Sure, us customers, can make some backups, but we shouldn't have to because we are paying for it.
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