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Cloud Backup Specialist
Join Date: Mar 2009
Location: United Kingdom
Posts: 938

need pbx help


possibly someone can advise me here

we have recently moved to a PBX system however outgoing calls will not work, incoming works fine though.

thanks in advance

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Web Hosting Evangelist
Join Date: Oct 2007
Location: Northampton, UK
Posts: 549
You'll have to provide a bit more info than that -

Which PBX?
How are you making outbound calls - VOIP, PSTN?
What do the logs says?

SysAdminMan - Asterisk PBX hosting - FreePBX, A2Billing and Elastix

Cloud Backup Specialist
Join Date: Mar 2009
Location: United Kingdom
Posts: 938


not to sure about the logs part

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Premium Member
Join Date: Jul 2008
Location: Australia
Posts: 478
Are you using SIP or IAX for trunks?

The log files should be in /var/log/asterisk if I remember correctly.

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Join Date: May 2010
Location: Seattle, Washington USA
Posts: 14
I hope I can help. I think you will need to get log files before anyone can help you.

In order for you to get enough info on the log file, do the following.

1. get into astersik command line. type asterisk -vvvr
2. set verbose level to 10. type core set verbose 10
3. set debug level to 10. type core set debug 10
4. you may need to reload the asterisk. Do not exit. Just type reload
5. If you are using sip termination, you may want to have some debuging info on the sip. type sip debug peer (the sip name of your sip provider).
6. Make an outbound call.
7. Look/read through /var/log/asterisk/full. It is going to be overwhelming beacuse there will be a lot of data. However, with enough patient, you may spot your error.

You may want to re-check your configuration. This is may be a better first step of troubleshooting. If you need info on trixbox configuration,

Design and Hosting Solutions
Join Date: May 2005
Location: New York
Posts: 736
definitely requires close inspection of logs - preferably by someone familiar with VoIP 'mechanics' so to speak - since there can often be messages (or more likely, a group of them) that appear to be either informational or duplicates - and can actually be errors or unexpected events.

likely things happening though are
a) dial-plan not matching correctly for outbound calls on the trunk
b) caller-id being set/overridden to something not supported by your VoIP Trunk
c) Codec Negotiation error/mismatch
d) NAT issues

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Web Hosting Master
Join Date: Mar 2005
Location: New York City
Posts: 2,554
I know this is going to sound stupid, but did you set a proper outbound route so your phones route to a specific outbound trunk?

Is the outbound trunk properly registering with your VOIP Provider?

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