Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Mails going to Spam in Gmail & Yahoo

[hzzg6y]

Help.. I need help.

I have a cloud server with Rackspace with cpanel successfully installed. Its' IP is 204.232.208.32 having domain investorfloor.com with dns named server ns1.investorfloor.com & ns2.investorfloor.com pointing to same IP. I have created one account on cpanel with jobbuzzle.org. Any mails which I send from xxxxx@jobbuzzle.org are going in spam folder of gmail & yahoo however it is going to inbox in Hotmail account. I have checked SPF, rDNS however no success. Please can some help me to fix this. Also this is showing as blacklist in Tiopan. I have sent three mails from different mail account / IP to info@tiopan.com however all have been rejected. Please help.

[hzzg6y]

Sorry the IP is 204.232.208.197 & when I say xxxx it means some name like john or robert@jobbuzzle.org

[InstaCarma_Rob]

I have checked the rDNs for the IP and could see that it is pointing to investorfloor.com and not to the domain name on which the email account is created.

Also check whether the IP is blocked at any other ISPs. You can check the mail logs of the server, to see if there is any relevant informations.

[hzzg6y]

But if you rDNS can point only to one domain for one IP.
IP for jobbuzzle.org is also same as investorfloor.com.

My Mail server is investorfloor.com & jobbuzzule.org is one of the domain. I don't know how can I have rDNS for every domain I add to mail server. I could be incorrect

[InstaCarma_Support]

Ok, If the mail server for your domains is investorfloor.com, then the rDNS should also be pointing to the same, Its fine. Please make sure that the MX record for jobbuzzule.org is pointing to investorfloor.com and not domain name itself. Since, while adding a domain from cPanel, MX by default MX record points to the domain name itself.

You would need to check the status of the IP in certain spam checking URLs. Also, anything in the mail logs ?

[Dan Madiou]

Your web host has blacklisted IPs. Ask your host for new IP for your mail servers or ask them to exude your IPs from the list.

[HostColor]

Someone has probably used those IPs for SPAM. Contact Rackspace so they can them our of black lists.

[hzzg6y]

Please can you provide me inputs on my SPF record. Is it fine. Do I need to have domainkeys, DKIM record as well. Will it help.

[ImageLeet]

Yes you should have domainkeys records setup, as you are running cPanel it can be setup with this command
/usr/local/cpanel/bin/domain_keys_installer username

You should also check the full header of the mails received at google, It will provide further details if something is wrong with records.

[Ankheg]

<Sigh.> So many probably well-meaning people...

Anyway. Fundamental problem, your mailserver FQDN - what it identifies itself as - is "server1.investfloor.com":

[root@mail ~]# telnet 204.232.208.197 25
Trying 204.232.208.197...
Connected to 204.232.208.197.
Escape character is '^]'.
220-server1.investorfloor.com ESMTP Exim 4.69 #1 Thu, 19 Aug 2010 19:13:06 +0530 
220-We do not authorize the use of this system to transport unsolicited, 
220 and/or bulk e-mail.
quit
221 server1.investorfloor.com closing connection
Connection closed by foreign host.

Regrettably, your PTR record is just "investfloor.com":

;; ANSWER SECTION:
197.208.232.204.in-addr.arpa. 3365 IN	PTR	investorfloor.com.

...and "server1.investfloor.com" doesn't exist:

;; ->>HEADER<<- opcode: QUERY, status: NXDOMAIN, id: 26353
;; flags: qr rd ra; QUERY: 1, ANSWER: 0, AUTHORITY: 1, ADDITIONAL: 0

;; QUESTION SECTION:
;server1.investfloor.com.	IN	A

The FQDN your mailserver uses should == your PTR record, and map back to the same IP address.

Fix that, learn to use the search function (this comes up about three times a week...), and you should be good.

[hzzg6y]

Hi Instacarma,

I did what you told "Please make sure that the MX record for jobbuzzule.org is pointing to investorfloor.com and not domain name itself"
Hi Ankheg,

I have removed the reference for server1.investorfloor.com. Hope it is rectified.

Any further suggestions, please let me know.

Rgds,

[Ankheg]

Originally Posted by hzzg6y

Hi Ankheg,

I have removed the reference for server1.investorfloor.com. Hope it is rectified.

mike@tiny:~$ telnet 204.232.208.197 25
Trying 204.232.208.197...
Connected to 204.232.208.197.
Escape character is '^]'.
220-server1.investorfloor.com ESMTP Exim 4.69 #1 Fri, 20 Aug 2010 23:09:35 +0530 
220-We do not authorize the use of this system to transport unsolicited, 
220 and/or bulk e-mail.

Either you didn't change the server hostname, or you forgot to restart Exim afterwards, or your version of Exim has "primary_hostname" hard-coded in the configuration file (usually /etc/exim.conf) and it needs to be changed.

[hzzg6y]

Done.. I have removed the entry in /etc/hosts having server1 in it... Rectified. Got working. Thank you very much