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  1. #1
    Join Date
    Jun 2007
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    Australia
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    819

    Dedicated Server provider with slow responses

    Is it common for dedicated server providers sales and billing to be painstakingly slow? It's been over 12 hours from 100TB/Midphase and i've still had no invoice. When i contacted another provider the same day, their sales and billing were extremely responsive with their emails/communication.


  2. #2
    Join Date
    Jun 2006
    Location
    London, Arizona, Utah
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    645
    Quote Originally Posted by CH-Shaun View Post
    Is it common for dedicated server providers sales and billing to be painstakingly slow? It's been over 12 hours from 100TB/Midphase and i've still had no invoice. When i contacted another provider the same day, their sales and billing were extremely responsive with their emails/communication.
    http://www.midphase.com/contact.php - you can see the working hours here but as I always say here on WHT - if you have a problem e-mail me direct and I'll deal with it. tom@100tb.com

    General Manager, 100TB
    100TB.com -> 19 Datacenter Locations

  3. #3
    Join Date
    Jun 2007
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    Australia
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    It'd be much more convenient if i simply paid now then the process would be much smoother setting up the server during next week.

    Unfortunately i'll need to wait if billing is out of office.


  4. #4
    Join Date
    Jun 2006
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    London, Arizona, Utah
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    Quote Originally Posted by CH-Shaun View Post
    It'd be much more convenient if i simply paid now then the process would be much smoother setting up the server during next week.

    Unfortunately i'll need to wait if billing is out of office.
    You can contact me and I'll get something sorted
    General Manager, 100TB
    100TB.com -> 19 Datacenter Locations

  5. #5
    Join Date
    Jun 2007
    Location
    Australia
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    Thanks Thomas, i'll be contacting you now.


  6. #6
    Hi CH-Shaun,

    Some providers do not have all the server configurations they offer thoruhg their websites on stock, or might just sold them. You know that it depends of the size of the company. I should admit that when someone wants to order a dedicated server from us on Friday, in most cases they get the machine on Monday!

    So, you'd better be tolerant and wait for your provider to set the machine up.
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  7. #7
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    Australia
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    It wasn't about the server setup time though, it was the invoicing as stated in my previous post above.

    Thomas has rectified the issue now.


  8. #8
    Join Date
    Oct 2008
    Location
    Singapore
    Posts
    4,485
    Sales and billing are usually available only during the weekdays (i.e. working days) for most businesses. It's not surprising that you don't get your invoice yet.
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  9. #9
    Join Date
    Aug 2007
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    Belgium
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    Yeah, it's currently Sunday so I doubt they will be available at this day
    There are exceptions though, but I'm sure you'll get your invoice on Monday
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  10. #10
    Join Date
    Jun 2007
    Location
    Australia
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    Quote Originally Posted by ServerBoost View Post
    Yeah, it's currently Sunday so I doubt they will be available at this day
    There are exceptions though, but I'm sure you'll get your invoice on Monday
    Thomas has already sent the invoice manually and all is well

    I didn't automatically get an invoice since i ordered a server which wasn't publicly listed on 100TB's website.


  11. #11
    Join Date
    Apr 2009
    Location
    New York City
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    4,438
    good to hear that Tom helped you out and you have everything going well now.

  12. #12
    Hello,
    I am new here that's why i don't have enough knowledge about this.but i am learning so many good things from all of you. thanks for sharing.

    thanks!!

  13. #13
    Join Date
    May 2006
    Location
    NJ, USA
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    Quote Originally Posted by CH-Shaun View Post
    It wasn't about the server setup time though, it was the invoicing as stated in my previous post above.

    Thomas has rectified the issue now.
    I love thomas ahaha hes the bomb

    ...

    hey

    stop giving me those looks!
    Last edited by Dougy; 08-08-2010 at 04:12 PM.
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