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08-08-2010, 07:42 AM #1Web Hosting Master
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Dedicated Server provider with slow responses
Is it common for dedicated server providers sales and billing to be painstakingly slow? It's been over 12 hours from 100TB/Midphase and i've still had no invoice. When i contacted another provider the same day, their sales and billing were extremely responsive with their emails/communication.
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08-08-2010, 07:43 AM #2Web Hosting Master
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http://www.midphase.com/contact.php - you can see the working hours here but as I always say here on WHT - if you have a problem e-mail me direct and I'll deal with it. tom@100tb.com
General Manager, 100TB100TB.com -> 21 Datacenter Locations
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08-08-2010, 07:47 AM #3Web Hosting Master
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It'd be much more convenient if i simply paid now then the process would be much smoother setting up the server during next week.
Unfortunately i'll need to wait if billing is out of office.
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08-08-2010, 07:51 AM #4Web Hosting Master
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General Manager, 100TB100TB.com -> 21 Datacenter Locations
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08-08-2010, 07:52 AM #5Web Hosting Master
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Thanks Thomas, i'll be contacting you now.
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08-08-2010, 08:12 AM #6Web Hosting Master
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Hi CH-Shaun,
Some providers do not have all the server configurations they offer thoruhg their websites on stock, or might just sold them. You know that it depends of the size of the company. I should admit that when someone wants to order a dedicated server from us on Friday, in most cases they get the machine on Monday!
So, you'd better be tolerant and wait for your provider to set the machine up.HostColor.com ★★ Edge Infrastructure - US Dedicated Servers & Europe Dedicated Hosting ★ since 2000
In 50 U.S. Edge Data Centers & 80 POPs worldwide
24/7 Support ★★ Support Tickets - LiveChat - Phone
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08-08-2010, 08:15 AM #7Web Hosting Master
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It wasn't about the server setup time though, it was the invoicing as stated in my previous post above.
Thomas has rectified the issue now.
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08-08-2010, 08:44 AM #8Web Hosting Master
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- Oct 2008
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- Singapore
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Sales and billing are usually available only during the weekdays (i.e. working days) for most businesses. It's not surprising that you don't get your invoice yet.
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08-08-2010, 09:52 AM #9Cable Director
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Yeah, it's currently Sunday so I doubt they will be available at this day
There are exceptions though, but I'm sure you'll get your invoice on Monday» www.InstantDedicated.com - Online in no time
» Dedicated Servers in [EU] Netherlands + Belgium with DAILY support, also on weekends
» 3.2 Tbit/s Network AS49453 with only 100 Gbit/s uplink backbone
» 1G/10G/40G/100 Gbit ports available | 99,99% Network Uptime goal
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08-08-2010, 10:12 AM #10Web Hosting Master
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08-08-2010, 10:33 AM #11Web Hosting Master
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good to hear that Tom helped you out and you have everything going well now.
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08-08-2010, 03:38 PM #12New Member
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- Aug 2010
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Hello,
I am new here that's why i don't have enough knowledge about this.but i am learning so many good things from all of you. thanks for sharing.
thanks!!
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08-08-2010, 04:08 PM #13Rockin' the beer gut
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