Hello, this is what is happened to me (all documented) the 30 august with PHPLivesupport.com and Osi Codes Inc.
I was a customer of them since march 2004
I have paid ALWAYS their fee.
Last billing cycle was march 2005, year after the subscription of march 2004.
I have paid with a pre-paid credit card and I haven't take care that I hadn't received a message with the OK when I had paid the fee in march 2005, but I wan't worried because infact I continued to log up to august 2005 and I contact at least 10 times the customer care support and all was ok and I knew to have paid, full paid all.
The 30 august they put in my account a panel where I was forced to pay 79$ again! I cannot have access to download and other.
I asked info immediatelly to them and they said that I have no paid and to show a proof. Of course I cannot show because prepaid credit card of post office in Italy don't give this feature.
Now they have blocked all my business but I have proof that I have download, from my own account, and got support by them up to august 2005 and a serious firm know that this could be not possible if I was not a paying customer.
I think at 100% that they have abused in my case and now I do not know what to do.
I'm asking to my lawyer what to do and how to call them in a my country court.
If sombody of you know other forums where find other users of Phplivesupport that had some treatment let me know.
I wrote in their forum and they have HIDDEN in few hours my message where I explain what happened.
This is a scam and an abuse never seen from a serious firm and company as they should be, and now I need to go to buy a Live Person license (more expensive) just for what is happening.
Please report all the abuses of this firm to firstname.lastname@example.org
if someone else had this abuse in the past we can act together in a court for investigate and have our rights.