I have been through the gauntlet of web host providers and I recently moved from 123Reg (webfusion) I found their customer support reachable if not always consistent first i tried the vps
Really nice kit using plesk panel then i find out any question about vps were answered with WE DONT PROVIDE support with this package so
I downgraded to a reseller account
and then found out the interface was out of the ark HA HA
I started looking for a fresh approach to web hosting and found out
about heart internet wow their website looks like the solution i was looking for.
A company that cares !
So i spent the last 4 weeks learning the system there
Everything looks great I got all the way to being set up with hostpay payment system
I admit it all looks great and professional
I set up my api with the cart and my merchant provider
(all good ).
I just had a few changes of links to make to link homepage link on hostpay to my hp a simple task
not having any real programming knowledge i did well then bang
hostpay pages went down
I sent them a message to support asking nicely for some assistance
1 hour later no reply
I checked my ticket it was there
Reset hostpay to get my system back up ( I got to re- edit it all again
so Monday I didnt even bother to go online
So on Tuesday I checked my email NOTHING
I log in to my account the support ticket is deleted no ticket number nothing
I send back a new ticket
And Today Wednesday NOTHING
I thought justhost was rubbish but al least they replied to my support request
Heart internet promises so much but only cares about signing you up
after that they stick a big finger up at you and call you (me ) a mug
What to do ?
thank you for reading this far
watch this space for updates to the continuing saga
Oh guess what ?
I found out that the founders of web-fusion 123reg are also the founders of HEART INTERNET
Well now that makes sense
So if anyone has got any good ideas
PLEASE DONT BE SHY AND SHARE YOUR THOUGHTS
If nothing else i hope that iv'e entertained you all ant that
I feel better sharing my frustration about the cowboys in this business
Thank you Webhost talk for allowing me to vent some frustration
I can get some sleep now
watch this space !