Web Hosting Talk : Web Hosting Main Forums : Dedicated Server : Dmehosting so slow support

[Markus Oldsan]

hi all! Dmehosting.com always answer to tickets 2-3 days? my server in down from june 12, they disabled it without invoice and said that they already sent invoice, but i not see it from control panel, now they not answer, server pingable but not connect from ssh. Maybe they reinstalled server with all data? And else problem, when i try contact with they from live chat, they never answer. Maybe contact to burst or they too idiots? I'm sorry buy this is realy just sick.

[semoweb]

Originally Posted by Markus Oldsan

hi all! Dmehosting.com always answer to tickets 2-3 days? my server in down from june 12, they disabled it without invoice and said that they already sent invoice, but i not see it from control panel, now they not answer, server pingable but not connect from ssh. Maybe they reinstalled server with all data? And else problem, when i try contact with they from live chat, they never answer. Maybe contact to burst or they too idiots? I'm sorry buy this is realy just sick.

Markus have you tried contacting them over phone ?

So sorry to hear about this. I hope you get it resolved and you find your self a suitable host who actually responds quicker...

I know someone from their staff is active here so maybe they will respond to this thread and you guys can work it out

[BradQ]

You have nearly identical complaints about a long series of providers. Ever think that perhaps you're doing something wrong or exaggerating? Seems like there are at least 5 different companies that seem to have failed to invoice you and then taken days to even respond...I see DME *post* here more than once every two days on average. I doubt you're contacting a priority address, and the complete consistency makes me think you're inventing it.

Seriously, for 100 posts, you don't vary a bit. 30% "Where can I find a server in x...", and the other 70% all say exactly the same thing. Slow setup (usually fraud check) and support that allegedly ignores you for weeks.

[Markus Oldsan]

Originally Posted by BradQ

You have nearly identical complaints about a long series of providers. Ever think that perhaps you're doing something wrong or exaggerating? Seems like there are at least 5 different companies that seem to have failed to invoice you and then taken days to even respond...I see DME *post* here more than once every two days on average. I doubt you're contacting a priority address, and the complete consistency makes me think you're inventing it.

Seriously, for 100 posts, you don't vary a bit. 30% "Where can I find a server in x...", and the other 70% all say exactly the same thing. Slow setup (usually fraud check) and support that allegedly ignores you for weeks.

I write only in the case and not talk for nothing, unlike you. I write only when the situation becomes critical. I am resseler and have more than 500 servers from different DC. What i must will write else?


ps/ ssory for bad english

[Markus Oldsan]

Originally Posted by semoweb

Markus have you tried contacting them over phone ?

So sorry to hear about this. I hope you get it resolved and you find your self a suitable host who actually responds quicker...

I know someone from their staff is active here so maybe they will respond to this thread and you guys can work it out

Yes, I tried, no answer. Six months ago it was much better.

[GCM]

Originally Posted by Markus Oldsan

Yes, I tried, no answer. Six months ago it was much better.

Have you ever tried talking with someone on Live Chat... They are online and answering request I can confirm that... Someone should be popping in here soon.

[BradQ]

Originally Posted by Markus Oldsan

I write only in the case and not talk for nothing, unlike you. I write only when the situation becomes critical. I am resseler and have more than 500 servers from different DC. What i must will write else?


ps/ ssory for bad english

I don't mean you should converse here. I mean if you have the *exact same issue* that if it's true means very substandard service, have you considered it's your fault?

You have exactly the same issue over and over again, some 5-6 providers in 6 months.

[DMEHosting]

Originally Posted by Markus Oldsan

hi all! Dmehosting.com always answer to tickets 2-3 days? my server in down from june 12, they disabled it without invoice and said that they already sent invoice, but i not see it from control panel, now they not answer, server pingable but not connect from ssh. Maybe they reinstalled server with all data? And else problem, when i try contact with they from live chat, they never answer. Maybe contact to burst or they too idiots? I'm sorry buy this is realy just sick.

If you are the client I think you are, then yes your server was terminated for non-payment. When we terminate a server we cancel the invoice with it. You can probably find the invoice in your account as "canceled". After 3-4 days of non-payment we terminate servers if the client doesn't contact us. Not sure why you are blaming our support, as we don't have any outstanding tickets.

[Markus Oldsan]

Originally Posted by BradQ

You have exactly the same issue over and over again, some 5-6 providers in 6 months.

Yes And when I write about it here, the problems are solved very quickly

[Markus Oldsan]

Originally Posted by DMEHosting

If you are the client I think you are, then yes your server was terminated for non-payment. When we terminate a server we cancel the invoice with it. You can probably find the invoice in your account as "canceled". After 3-4 days of non-payment we terminate servers if the client doesn't contact us. Not sure why you are blaming our support, as we don't have any outstanding tickets.

realy? maybe you answer to my 3 tickets??

always!!!!!

There are no operators available at the moment. Please submit a ticket to get into contact with us.

[GCM]

Originally Posted by Markus Oldsan

realy? maybe you answer to my 3 tickets??

always!!!!!

There are no operators available at the moment. Please submit a ticket to get into contact with us.

I just got off chat with someone... I call BS.

[DMEHosting]

Sorry, but you don't have any tickets and we have answered each ticket where you are asking the exact same question.

Once again, we'll answer all your spam tickets here: Your server was terminated for non-payment.

[BradQ]

Originally Posted by DMEHosting

Sorry, but you don't have any tickets and we have answered each ticket where you are asking the exact same question.

Once again, we'll answer all your spam tickets here: Your server was terminated for non-payment.

I think all of us already figured that out . He constantly complains that there was "an issue with my card" and then that providers are just kicking him to the curb for no good reason.

Markus, maybe if you'd pay for what you sign up for you wouldn't have the same problem all the time. You could skip the whining and the giant bold font too, and save us the trouble.

Originally Posted by Markus Oldsan

Yes And when I write about it here, the problems are solved very quickly

Which "issue" were you referring to? None of your posts have been terribly productive, and they all follow the exact same course. I'm not sure how this is supposed to make your server less cancelled for not paying your bill, unless this is an attempt to pass around the hat for a collection.

[Rob W Hivelocity]

I just tried contacting Dmehosting.com. Both sales and support are online.

[Markus Oldsan]

Originally Posted by BradQ

I think all of us already figured that out . He constantly complains that there was "an issue with my card" and then that providers are just kicking him to the curb for no good reason.

Markus, maybe if you'd pay for what you sign up for you wouldn't have the same problem all the time. You could skip the whining and the giant bold font too, and save us the trouble.



Which "issue" were you referring to? None of your posts have been terribly productive, and they all follow the exact same course. I'm not sure how this is supposed to make your server less cancelled for not paying your bill, unless this is an attempt to pass around the hat for a collection.

You are quite a fool? Where I whine and complain about problems with the card?