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  1. #1

    * BurstNet, Nocster - Server Shutdown!

    I'm not going talk about bad support service, not willing to replace faulty hardware, etc.

    After being BurstNet customer for 7 months my server was terminated without any notification or explanation.
    They did it on July 9, Friday at 10:40 PM EST. I was out of the city and when I came back on monday I got very interesting email from them:


    Due to the history of abuse and on going abuse on this 'bn.***********' server.

    We have opted to terminate this server, effective immediately. This termination applies to: bn.affiliateplex.com

    Abuse Department
    BurstNET Technologies, Inc

    I hosted free blog service on that server and occasionally got C&D letters from copyright owners to remove pages with links to torrent/rapidshare. I always handle such abuse reports within 24 hours and remove such material. No hosting illegal material, no spamming, noting illegal.

    I've open support ticket and ask them to give me more details and access to server/HDD to backup data.
    24 hours later - still no reply.
    I've called them, they told me that they will answer to the ticket as soon as they can. Ok.
    After few hours they reply. Below our conversation:


    Hello, again.

    Thank you for providing your pin. It has been verified.

    Bn.xx*********** was terminated by request of law enforcement officials, due to material hosted on the server.

    We are limited as to the details we can provide to you, but note that this was a critical matter and the only available option to us was to immediately deactivate the server.

    The following section of our Service Agreement Contract (https://www.burst.net/policy/contract.pdf) addresses this type of issue:
    .....
    .....

    In this case you could suspend the server and contact me regarding this matter. And I'm always responding to abuse report within 24 hours and remove copyrighted material, etc.
    I need access to the server to backup important data.

    I'm sorry for the delay. I have been awaiting a response regarding this issue from one of my colleagues.

    Please note that this was not a typical case, in which suspension and notification would be the norm. This was a critical matter brought to our attention by law enforcement officials. We had to immediately remove the server.

    The pre-payment for invoice #1289289 (bn.xxxxx***********. (07/11/2010 - 08/10/2010)) has been credited back to your account.
    I need access to the server(or hard drive) to backup important data.
    Ok, give me contact information of law enforcement officials if you cannot give me more information about this.
    You've deactivated the server without any explanation and saying that you cannot give me the details and access to my data because of some "super secret" law enforcement officials?!

    Still waiting, 12 hours and counting.


    So BurstNet can "kill" your server any time and give you BS reason about some "law enforcement officials".
    And the interesting thing they credited money back to my account not credit card, so they expect me to spent more money on their services?
    Unfortunately I have only database backup, but not files on server - my fault.
    I never expect such unprofessional actions from hosting provider to long-term customer and lost part of my business.

    Conclusion:
    - Backup!
    - Stay away from BurstNet/Nocster at any cost!
      0 Not allowed!

  2. #2
    I am sorry about this incident, I hope you courageous
      0 Not allowed!

  3. #3
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,596
    From what I'm reading your server was terminated by request of the authorities. Companies do not generally just terminate servers without good reason and in this case I'm guessing they had a very good reason. I'm going to side with burst.net on this one as the risk of not terminating you would be much much worse for them
    Rus Foster - Director of Cloud @ UK2 Group
    VPS.net - True Cloud Hosting powered by OnApp and HP SANS
    Tel: +447714137805 | Email: rghf@uk2group.com
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  4. #4
    Quote Originally Posted by rghf View Post
    From what I'm reading your server was terminated by request of the authorities. Companies do not generally just terminate servers without good reason and in this case I'm guessing they had a very good reason. I'm going to side with burst.net on this one as the risk of not terminating you would be much much worse for them
    Ok, If they have a good reason why they not giving me the details? They can say anything. I've asked for contact information of authorities (if they not allowing to give such info, which I doubt) - what I've got a silence.
      0 Not allowed!

  5. #5
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,596
    Quote Originally Posted by affiliateplex View Post
    Ok, If they have a good reason why they not giving me the details? They can say anything. I've asked for contact information of authorities (if they not allowing to give such info, which I doubt) - what I've got a silence.
    I've been the provider in a similar situation and if there is an ongoing legal case by giving you the information they might jeporadise any chance of a conviction. It could be that your server has been taken away for forensics.

    Rus
    Rus Foster - Director of Cloud @ UK2 Group
    VPS.net - True Cloud Hosting powered by OnApp and HP SANS
    Tel: +447714137805 | Email: rghf@uk2group.com
      0 Not allowed!

  6. #6
    Join Date
    Oct 2009
    Posts
    1,036
    We notified him when we terminated it, and we refunded him his money to his account, becasue he has other servers with us. If he wants the refund to his card, we can easily do that. However, it should be the least of his concern.

    Simply put: We cannot give him his data nor can we provide any other details. By stating this, most would recognize that something serious is afoot.

    As far as his request to speak with the law enforcement officials, he sent it last night at 7PM, after Customer service was closed. We are looking into his request with the necessary persons.

    This is the last post we will make on this subject.
    Last edited by BurstNET_CSM; 07-14-2010 at 09:21 AM.
      0 Not allowed!

  7. #7
    Quote Originally Posted by BurstNET_CSM View Post
    However, it should be the least of his concern.
    I didn't do anything illegal, so I'm not worrying about this. But you concern should be your customers in the 1st place, then some law enforcement officials.
      0 Not allowed!

  8. #8
    Join Date
    Jun 2003
    Location
    UK
    Posts
    6,596
    Quote Originally Posted by affiliateplex View Post
    I didn't do anything illegal, so I'm not worrying about this. But you concern should be your customers in the 1st place, then some law enforcement officials.
    Their concern is their business first and if someone from the law knocks on the door you do something about it and follow their instructions. I think you might want to think about lawyering up
    Rus Foster - Director of Cloud @ UK2 Group
    VPS.net - True Cloud Hosting powered by OnApp and HP SANS
    Tel: +447714137805 | Email: rghf@uk2group.com
      0 Not allowed!

  9. #9
    Join Date
    Jul 2008
    Posts
    457
    I know of a few specific issues which will cause this type of action and none of them will end well for the OP...
      0 Not allowed!

  10. #10
    Quote Originally Posted by affiliateplex View Post
    I didn't do anything illegal, so I'm not worrying about this. But you concern should be your customers in the 1st place, then some law enforcement officials.
    Thinking like that will end burstnet in jail. I doubt you'll find anyone who will risk going to jail by defying law enforcement officials.
      0 Not allowed!

  11. #11
    Quote Originally Posted by gogadget View Post
    I know of a few specific issues which will cause this type of action and none of them will end well for the OP...
    What are you talking about?! I just provided free wordpress hosting supported by adSense. That's it.
      0 Not allowed!

  12. #12
    Join Date
    Jul 2010
    Location
    melbourne
    Posts
    30
    Quote Originally Posted by affiliateplex View Post
    What are you talking about?! I just provided free wordpress hosting supported by adSense. That's it.
    This may be stating the obvious, but did you have a backup? (remote backup etc...) if so then you're fine, but by what seem to be saying, you haven't. Also if what burst.net is saying is true, then maybe you should be considering what could potentially happen in the near future.

    I hope this all gets sorted and things work out nicely for you.
      0 Not allowed!

  13. #13
    Join Date
    Jan 2009
    Posts
    3,876
    Quote Originally Posted by affiliateplex View Post
    What are you talking about?! I just provided free wordpress hosting supported by adSense. That's it.
    You're still responsible for the content hosted on your server.
      0 Not allowed!

  14. #14
    Join Date
    Mar 2003
    Location
    Canada
    Posts
    8,847
    Quote Originally Posted by affiliateplex View Post
    What are you talking about?! I just provided free wordpress hosting supported by adSense. That's it.
    Did you monitor every WordPress blog you hosted? It sounds like child pornography was found on one of the blogs, that usually warrants a very swift response from authorities which would also explain why they cannot give you back the data.

    It's unfortunate and extremely disgusting, but that's what can happen when you offer free hosting of sorts to people. It will be abused and in the end it's your responsibility to do as much as possible to prevent it.
      0 Not allowed!

  15. #15
    I think that is not justified, not what, and had no right to suspend services has not yet warn all. You have suffered losses, you must pay them. Urgent need to start working with a lawyer. The site did not see why not illegal, I think it's nonsense. I have already encountered such hosting, the price of penny, I would recommend now to lay out all the server situation, for all to see and read. And hosting the immediate resumption of work, but I think it lies, they just lost information, and such methods want to get rid of the client. If in the near future do not resume service for which you pay must immediately write about them in all services. Personally, I'll hold you, because I'm used to such arrogance with hosting parties, and boldly put its worst.
      0 Not allowed!

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