Web Hosting Talk : Web Hosting Main Forums : Web Hosting : HalfPrice Hosting: Now a Good Choice

[basteagow]

Hello everybody,

I know I have said the worst about HalfPrice Hosting, indeed it was kind of true at the time I said it. However, HPH has heard my comments and concerns and acted positively in response to them, by writing me directly and explaining the situation and how they would (or had) fix(ed) it.

I have been told that the messages I sent to the Sales department were not answered because they were delegating that address to a separate Sales office they had, which was not very responsible. In response to my concerns about that address, they have switched the destination to their main office so that the messages are now answered by responsible people. And this is just what they did, since I wrote them after I was told this (even by using a fake name and e-mail address) and my message was answered in less than 24 hours. The answer was just what I was looking for.

As for the unanswered messages I had sent to the Support department, I have been told that they were not answered because Support only replies to messages sent by customers and, since I wasn't actually a customer with them, they couldn't find me in their customer database and didn't reply to my message. That's a good filtering technique and it wasn't their fault at all, since the message should have been first answered by the Sales department (that has been fixed now, as I said above). If Sales would have replied to my message first, I would have never contacted Support.

Regarding the concern I sent to David Fricke (which was answered only once), I have been told that he was not doing well within the company and that has been let go.

Even when they have explained and corrected these problems, they have admitted that, in either case, I was unable to reach them at that time. Because of this they have apologized and fixed the problems I mentioned and, in addition, setup a test account for me so that I could prove that they had acted positively in response to my concerns.

The account was setup quickly and properly, the control panel worked perfectly and the Stats service was quite functional. Also, features such as ASPmail and CGI also worked properly. In brief, I couldn't find any problems with the account itself.

As you can see, HalfPrice Hosting had some problems in the past but they have fixed them all in response to my comments. They were honest and efficient, and therefore I must rectify my bad comments about them. HPH is now, to me, a very good choice within the Web Hosting market. I would recommend them to anyone from now on.


Greetings,
Nicolas A. Gieczewski

[Shyne]

My friend uses them, he says the service has improved.

[HostingDirect]

5.1.3. Cancellations requested within the Thirty Day Guarantee Period are eligible for a full refund, less setup fees and add-on-service fees which are non-refundable. Cancellations requested outside the Thirty Day Guarantee Period are not eligible for a refund in part or in full.

WARNING - Be very careful with this portion of their terms, they will not budge on this not even for lack of service. You will find that most of my post are very positive and I am not normally known to slam anyones service but I have to chime in on this one.

Since I only have unix servers and a customer of ours needed NT accounts I used Half Prcet Hosting for a few resold NT accounts (paid yearly) where stats were part of their package. For at least 3 months they had stats problems where my resold accounts had no stats and they could not tell me when the problem would be corrected. Based on this information I told them that I needed to move my accounts to someplace where I could get stats and I expected a refund for the unused portion because they were not providing me with the service features I contracted for. They continued to recite the policy above and no matter who I escalated to I was basically screwed. I had to eat a lot of money because I had to find other NT services where I could provide my customers with the service I promised (which is the same service I was promised).

Granted this was a past experience but my experience is they do not run their business in a fair, honest ethical manner. If you do not provide your customer with the service they were promised then you don't hold that customer hostage. You do what ever it takes to restore their confidence in your service and if you can not provide them with what you promised you give them their money back.

Just keep in mind once you give them your money it is GONE! I personally believe it is too soon to say they fixed all of their problems. That is my opinion!