Web Hosting Talk : Web Hosting Main Forums : Cloud Hosting : Liquid Web Do i have to tell the ruth here

[14vivin]

Liquid Web Do i have to tell the ruth here
Before telling Yes please take a look on
Help Desk Ticket # 2204452

and
Help Desk Ticket # 2207915 and let me know weather we have to fight here or there. i need solution.


Incase if u try to mess with me by cancelling my account or give any wrong Information here i will tell the truth to the Public, cause they Need to know what you Doing

note : Sorry friends, I will tell whats the Support icket meant to be if they Didnt Solve the same, Last time i lost my 300+ Files. Now its A More serious Issue, and i am gonna Need ur Help cause they are not responding for last 3 days.

When my Server got hacked it took 3 weeks for them to look on the files how to restore the same and closed my server. Hope they wont do omething like that this time.

Hope u will here what was the tickets content.... Cause they are considering cleints as jokers cause they are Heros with Herotic Support while we are just Villans.....

[Deroba]

Why do you bother posting this here?

It's not like it's a review or we can do anything...

[LiquidWebBenny]

I am looking in to your issue and will have your ticket reponded to shortly.

[vincent91326]

Its your problem the server got hacked not liquid web.

[LiquidWebBenny]

Originally Posted by 14vivin

Liquid Web Please respond to ticket. Not here cause i have raised support ticket there. Here am for Support from Public.


Also please dont cancel my server and all cause i am gonna tell the truth and all. Okey !!!

We have replied to the ticket requesting that you provide us with an updated phone number so we may discuss this problem with you.

Please respond to the ticket, unless you would prefer to continue the communication here.

[Josh Allison]

I would class this as blackmail to be honest, no?

[GraphicLoader]

Gads everyone but the OP is speaking an intelligible language...

Lay off the colors and spell check if you wish to be taken seriously/

[14vivin]

Hey Guys i will let u know more details if i dont get this issue solved here.

Sorry for not Putting it.

Also i am not asking you to support me because i know i am not the person who did the mistake here. Its them.

IF U WANT MORE DETAILS ON THE COMPLAINT ask representative of LIQIDWEB to give me permission for that

[dariti]

This is a joke. You're threatening to leave a bad review if they don't respond to your tickets with what you want to hear? Do you honestly think anyone is taking you seriously? If you have had a bad experience, then write a review. If your intentions are just to threaten LiquidWeb, then keep this away from WHT; this isn't the place to do your dirty laundry.

Rubbish thread.

[14vivin]

Dear friend as i mentioned

1: my Server Got Attacked am Not Complaining about that.
But to find out the reason and Help Me to get the Files back, they Took 3 weeks and still the complaint is unsolved ( 1 month +)

2: The Server is showing 13TB usage while my Sites are using max 30 Gb or So ( DId u used the rest 12TB 970 GB )

3: Liquid web / Storm is takling 3 days or more to respond to a support, that too serious issues

4: They are happy to Support if i raise a ticket here. Else they dont Mind

5 : If i raise a support ticket they will 1st try to give more troubles rather than solving the same.

6: Liquidweb Security Team / Abuse teams are not Efficient, They dont even know how issues happens and how to solve it, And always put the abuse on the customers

[14vivin]

Originally Posted by nerios

This is a joke. You're threatening to leave a bad review if they don't respond to your tickets with what you want to hear? Do you honestly think anyone is taking you seriously? If you have had a bad experience, then write a review. If not, then keep this away from WHT -- this place isn't where you do your laundry.

Rubbish thread.

Hope u got your Answer !!!

[dariti]

Originally Posted by 14vivin

Dear friend as i mentioned

1: my Server Got Attacked am Not Complaining about that.
But to find out the reason and Help Me to get the Files back, they Took 3 weeks and still the complaint is unsolved ( 1 month +)

2: The Server is showing 13TB usage while my Sites are using max 30 Gb or So ( DId u used the rest 12TB 970 GB )

3: Liquid web / Storm is takling 3 days or more to respond to a support, that too serious issues

4: They are happy to Support if i raise a ticket here. Else they dont Mind

5 : If i raise a support ticket they will 1st try to give more troubles rather than solving the same.

6: Liquidweb Security Team / Abuse teams are not Efficient, They dont even know how issues happens and how to solve it, And always put the abuse on the customers

1. Is security something that is included in the management agreement you have with LiquidWeb (assuming you do have a managed service with them)?

2. Its possible that the attackers still have access to your server which would explain the unaccounted bandwidth usage. Have you taken any measures to secure your server/recover from the compromise?

3. I'd like to hear Benny's comment on this.

4. WHT is not LiquidWeb's helpdesk.

5. I don't think LiquidWeb is in the business to inconvenience their customers. I think the likely scenario here is that you're expecting support for something that they have not agreed to cover (please clarify). How can they help someone who is not helping themselves? Coming to WHT to complain isn't helping anyone.

6. Again, if the security of your server is not covered in the agreement you have with them, then this would be entirely your responsibility. If whatever is happening on your server is negatively impacting other customers, I'd understand why the LiquidWeb Abuse team would be putting pressure on you to resolve the problem.

[jmunki]

If the hosts at fault, fair enough, they should be dealing with it, but...

If YOUR web got attacked (god knows why if your handling of this situation is anything to go by), then YOUR at fault.

If YOU know what YOUR doing, you'd have checked the various access logs YOURSELF to know how they attacked it.

And, as any sain person knows, BACK UP BACK UP BACK UP then BACK UP AGAIN!!!

It appears your own laziness and lack of knowledge is at fault.

Benny @ ISP has offered to help, however instead of working with the ISP, your posting nonsense.

[14vivin]

Originally Posted by nerios

1. Is security something that is included in the management agreement you have with LiquidWeb (assuming you do have a managed service with them)?
I have a managed Service from Storm

2. Its possible that the attackers still have access to your server which would explain the unaccounted bandwidth usage. Have you taken any measures to secure your server/recover from the compromise?
They are telling its a DOS attack happened , and from where and how they dont know

3. I'd like to hear Benny's comment on this.
I am also waiting for that

4. WHT is not LiquidWeb's helpdesk.
I waited for 3 days , no proper response. If i post here they are ready to reply. cause people read this while support ticket u cant. While i had similar issue last time which were closed automatically, after 1 month

5. I don't think LiquidWeb is in the business to inconvenience their customers. I think the likely scenario here is that you're expecting support for something that they have not agreed to cover (please clarify). How can they help someone who is not helping themselves? Coming to WHT to complain isn't helping anyone.
People will be able to know that their Herotic support is getting Idiotic and nowadays are lazy to support too. All are giving reason "my shift is gonna end now, so another persson willl respond to this" When my server and sites are down they do this play. do i have to entertain them

6. Again, if the security of your server is not covered in the agreement you have with them, then this would be entirely your responsibility. If whatever is happening on your server is negatively impacting other customers, I'd understand why the LiquidWeb Abuse team would be putting pressure on you to resolve the problem.
I am worried because the Top company that i have ever met or used is going down always and the super quality is not there.
Now i got a bill of 2000$+ for 13TB usahge which i cant find on my control panel / whm usage. so do i have to pay for it ?

Hope u got the replys

[14vivin]

Originally Posted by jmunki

If the hosts at fault, fair enough, they should be dealing with it, but...

If YOUR web got attacked (god knows why if your handling of this situation is anything to go by), then YOUR at fault.

The Host Got atacked

If YOU know what YOUR doing, you'd have checked the various access logs YOURSELF to know how they attacked it.

And, as any sain person knows, BACK UP BACK UP BACK UP then BACK UP AGAIN!!!
I am doing the backups. But am worried like 13 T bandwidth charged for me in my Bill is just a big mistake

It appears your own laziness and lack of knowledge is at fault.

Benny @ ISP has offered to help, however instead of working with the ISP, your posting nonsense.

I might be posting nonsense because i lost the files, i lost the servers and now i will lose 2000$+ for nothing. will u pay that ??