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  1. #1
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    18,917

    Review : Turnkey Internet Dedicated Servers (Long)

    Greetings All,
    About 3 weeks ago, I purchased a Dedicated Server from Turnkey Internet and just wanted to post a quick review. To be completely honest I am really happy with the service, Please read below for more details.
    The Purpose
    The reason of me purchasing this server is to bring my VPS hosting in house as I have been using several VPS Reseller Programs. The advantages of this are many (Faster Customer Support Response Times, More Control, new Panel, etc)
    The Server
    We chose the server with the Intel Core2Quad Q9550 and 8 GB RAM. As I mentioned above, this was for VPS Hosting. We ordered it with CentOS.
    The Ordering Process/The Setup Process (A+++)
    The TurnKey Ordering Process was straight forward as expected by a WHMCS Ordering Portal.

    During the ordering process, I made a few special requests on the server partitioning to accommodate the requirements of the VPS Platform. Most providers tend to get this wrong or use "Cookie Cutter" templates and thus have problems with this request.

    About 4 hours after I completed the transaction, I got an e-mail with the server login details. Talk about FAST. I went into the server to check to see if they read and performed the custom setup and sure enough it was done correctly.

    It is also nice that they put several diagnostic tools into their WHMCS (Reboot, Emergency Recovery, etc).
    Support Response Times (A)
    As someone who provides a paying service for my customers, Customer Support Response Times are IMPORTANT. I made a few tickets to ask some questions, these tickets also served as a double agent by allowing me to gage the response times. I was not disappointed.

    Sales Response Times : 19 minutes - 74 minutes
    Support Response Times : 8 minutes - 23 minutes (High Priority)
    Support Response Times : 28 minutes - 122 minutes (Medium)
    Uptime (A+)
    Of course this is also very important. I have only been with them for less then 30 days, but there has been 100% uptime thus far. In my opinion, this is not enough time to measure the overall uptime. I do plan on re-visiting this in 2-4 months.

    Room for Improvement

    Every business has some room for improvement, TurnKey is no exception. Fortunately this is very minor.

    • IP Address Setup Fees - TurnKey charges $1.00 per IP address, which is not bad. The problem is they also charge a $25.00 setup fee. VPS's typically come with 1-5 IP Addresses so this can be expensive when I need to purchase more. Part of me understands this tactic to prevent SPAM and Abuse but the other part of me thinks this is high.
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic

  2. #2
    Join Date
    May 2009
    Location
    Hull, UK.
    Posts
    911
    Nice review, I've been thinking about going with them for their reseller plans.

  3. #3
    Join Date
    Dec 2006
    Location
    Canada
    Posts
    849
    Do you mind doing some speed tests on their network?

    I remember people were complaining about poor performance.

    Couple months ago i was looking at their offers as well, but, i found out that they were capping their ports (or stuff like that - it wasn't just me saying that).

    So, please if you don't mind, could you setup a test file on ur server (or something like that) so we could do a tests?

    Thank you,
    s-f-r-j
    HostingFields - Managed Web Hosting - sales@hostingfields.com
    Affordable Shared Web Hosting, Semi Dedicated Servers & Dedicated Servers
    https://www.hostingfields.com

  4. #4
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    18,917
    Quote Originally Posted by s-f-r-j View Post
    Do you mind doing some speed tests on their network?

    I remember people were complaining about poor performance.

    Couple months ago i was looking at their offers as well, but, i found out that they were capping their ports (or stuff like that - it wasn't just me saying that).

    So, please if you don't mind, could you setup a test file on ur server (or something like that) so we could do a tests?

    Thank you,
    s-f-r-j
    Greetings,
    I have no complaints about the speed. I will set up a VPS with a 100 MB Test file for testing. I have been meaning to do this anyways . Give me about 10 minutes
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic

  5. #5
    Join Date
    Mar 2009
    Location
    Miami, Florida
    Posts
    18,917
    Greetings,
    I have set up a sample VPS with Ubuntu + Apache 2. For Benchmark Purposes, this is set up on one of my "Mini" VPS Plans on K-Disk.net.

    Test 1
    - Downloading a 100 MB Test File from one of my boxes at Interserver

    Code:
    root@test:/var/www# wget http://k-disk.net/_REMOVED_/100mb.test
    --2010-07-04 06:26:19--  http://k-disk.net/_REMOVED_/100mb.test
    Resolving k-disk.net... 66.45.252.30
    Connecting to k-disk.net|66.45.252.30|:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [application/octet-stream]
    Saving to: `100mb.test'
    
    100%[===================================================================================>] 104,857,600 9.60M/s   in 9.7s    
    
    2010-07-04 06:26:29 (10.3 MB/s) - `100mb.test' saved [104857600/104857600]
    
    root@test:/var/www#
    Test 2 - Download Link to the 100 MB File - http://173.233.75.58/100mb.test
    Keith I Myers
    CEO and Founder - RemoteRAM.com
    The world leader in Cloud Based RAM
    KMyers.me The rantings of a lunatic

  6. #6
    Join Date
    Apr 2006
    Posts
    129
    Here are the results from my Ubiquity Box in Chicago:

    [root@srv1147 /]# wget http://173.233.75.58/100mb.test
    --2010-07-04 05:47:10-- http://173.233.75.58/100mb.test
    Connecting to 173.233.75.58:80... connected.
    HTTP request sent, awaiting response... 200 OK
    Length: 104857600 (100M) [text/plain]
    Saving to: `100mb.test'

    100%[======================================>] 104,857,600 11.2M/s in 9.5s

    2010-07-04 05:47:20 (10.5 MB/s) - `100mb.test' saved [104857600/104857600]


    ---------------------

    I tested it on my personal internet connection as I am in NY. It seemed kind of slow as I have a really fast connection. It was averaging about 600KB until it got around the 30 MB mark & it started to creep up until peaking at 1.3MB.

  7. #7
    Join Date
    Dec 2006
    Location
    Canada
    Posts
    849
    2010-07-04 10:04:34 (6.52 MB/s) - `100mb.test' saved [104857600/104857600]

    from Phoenix, Arizona.

    Not bad, thank yoU!
    HostingFields - Managed Web Hosting - sales@hostingfields.com
    Affordable Shared Web Hosting, Semi Dedicated Servers & Dedicated Servers
    https://www.hostingfields.com

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