Web Hosting Talk : Web Hosting Main Forums : VPS Hosting : Sparkgate bought by NeetHost. Scam ongoing

[davenaff]

Email from SparkGate/NeetHost below. I made the mistake of pre-paying for a year of SparkGate service (in April) which Neethost refuses to honor.

Apparently Neethost has a history of scamming... (do a search for 'neethost' on this board -- I don't have permissions yet to post a link to another thread).

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I'm Amanda Rose and you get this email because your have an account with SparkGate.

I have discussed it with SparkGate owner that I will take over their business in order to establish new company under NEET Host LLC. Although I personally only have a few experience in hosting related business but you will see the same support staff like Mr. Chris & Miss Asako as our executive staff working to help me out handling previous SparkGate client.

Together, we will start to transfer some of client from SparkGate Hosting Solutions as we already takeover the management of SparkGate. This also means that you will have a new record with us and we are absolutely not liable for any damage caused by previous owner neither we will try to make every single data which is lost available again.

Some of available server will be sold to me this mean any client in it will be transfered to NEET Host. You are free to either continue the services at a new term or terminate it by end of this month *only for vps client. USA server shared, reseller client need to provide provide of advance payment to us so that we can make necessary changes to your account.

Only 1 Germany server will be transfered besides 3 USA server so if you have an account in another location, you are is not included in our client takeover list and you can ignore this email.

Due to the difference in billing information we are unable to get your account information from previous owner, please make sure you have the information for you account updated with us. A new plan new, new prices will be introduced to you but I will try to make sure that this new prices match the quality of our services.

I do regret this happen to you but we at NEET Host will try to make things right with your help.


Regards,

Amanda Rose
NEET Host Director
FWD by Christinata Fletcher

Note* You are no longer will be able to access SparkGate billing server after your receive this email. We are transferring all license and server in the mean time. All communication must be redirected to our Customer Care services at cc@neethost.com once the transfer has been done we will contact you with more information.

[NEET-Amanda]

I understand your frustration over the takeover process however you must understand that inside the agreement with SparkGate owner Mr. Suhaimi B. Bujang, we only agree to transfer the server ownership along with other information to continue the server. There is no billing account info or any profit transfer involved. This a reason why we request you to provide us with your account details again so that we can add this information to your newly created account.

Any issue or advance payment you made with previous owner is not our liabilty.

Apparently Neethost has a history of scamming... (do a search for 'neethost' on this board -- I don't have permissions yet to post a link to another thread).

NEET Host aka neethost.com is not in affiliate with other similar name that might be registered before. Shall you require our company registration number for your reference please email me directly at admin@neethost.com.

[Dan-CKS]

You can perform a chargeback!!

[NEET-Amanda]

Originally Posted by FirstNetServ

You can perform a chargeback!!

Correct. You can perform a chargeback to your previous provider.

[Nnyan]

Not to sound like a broken record but this is one of the reasons it just doesn't pay to pre-order services. Month to month is the way to go.

[Daemusin]

ok, i'm one of sparkgate client too, and my site down from 2 days ago, with the thing named neet and i sent alot of ticket but no answer form amanda or anything, how i can trust this company if my site down now and i still have to pay the invoice at the 1st or july

the site down before the payment so how do you think it will be after the payment !!!

[warlock-m]

Well, I bought some services from Sparkgate, they were soooo good! nice support, everything was good, but I don´t know what happened, one day they just disappeared.. 2 weeks or more! that was sooo frustrating, sometimes the server was offline, or Online.. but no one behind, I had to contact their DC, first I went to SingleShop, They gave me a very good and friendly support!, but unfortunately my server wasn´t hosted with them , so I contacted BurstNET (as the server was in Scraton, PA, I was trying to find out a DC located there xD so I found them...), but they told me the can´t do anything and I had to contact my main provider... It seems they didn't understand they disappeared xD, then I saw the server was Online again.... I made some backups but the server went offline again... I´m waiting a response from Neethost to enable some extra days for my account to can make the backups and leave...

Sparkgate was not a Scam, their services were good for me, everything was fine, if the server went offline they were there to solve the problem, they were friendly and professional with me, just that some day they just ...... left us here to die xD... Its a shame, but.. well, what can we do...

Good bye!

[ramnet]

Originally Posted by davenaff

Email from SparkGate/NeetHost below.

I have discussed it with SparkGate owner that I will take over their business in order to establish new company under NEET Host LLC. Although I personally only have a few experience in hosting related business

That certainly doesn't seem very encouraging

Originally Posted by NEET-Amanda

Correct. You can perform a chargeback to your previous provider.

And I find that remark outrageous that you would suggest the client do a chargeback because you refuse to honor the existing service contract until it expires after your takeover.

shared, reseller client need to provide provide of advance payment to us so that we can make necessary changes to your account.

Why honor the existing billing agreements with shared and resellers but not vps's?

[Daemusin]

Hello,

I want to inform that tomorrow is the last day for you to update your details with us. I will stop doing account update for any ticket receive after 25th June 2010. So please send us a ticket and register yourself at
to avoid any service disruption. As mentioned before, any none re-registered claimed account will be mark for termination and will be terminated on 30th June 2010.

Just want to give a heads up of what we will offer next. We have a few server in the setup process and one of it is Core-i7 running on gigabit uplink (only available for USA location). All metered bandwidth vps will be switch to unmetered except for the any newly registered services on selected location.

Any client who want to pay via PayPal service must submit this from which can be downloaded here:

Please print out the form and make sure that all required information and attachment included. Send it back either in pdf form or scanned images. This form must be signed with handwritten signed and no electronic signed is accepted.

Regards,

Amanda Rose
NEET Host Director

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so guys where are you moving, i'm looking for a good and cheap vps hosting to transfer to them

[Dan-CKS]

"Any client who want to pay via PayPal service must submit this from which can be downloaded here:"

No link there, and what info are you asking for lyke?

[Daemusin]

i can't add URL coz I'm still under 5 posts so I'm not allowed

and this msg i had received to my mail from mins ago
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i'm looking for a good vps hosting i had 20GB and unmetered bandwidth

[Dan-CKS]

"and this msg i had received to my mail from mins ago"

And your point?

[Daemusin]

there's no point just to let the clients like me know the updates

[NEET-Amanda]

Originally Posted by ramnet

That certainly doesn't seem very encouraging

Did you read the next line? Or you refuse to read the next line. Which ever you did, doesn't even matter to me.

Originally Posted by ramnet

And I find that remark outrageous that you would suggest the client do a chargeback because you refuse to honor the existing service contract until it expires after your takeover.

Because me and SparkGate is a difference form of company and ppl asking for a refund from me so I have to made it clear to whom they should contact or charge-back. Why should I honor any contract that is not belong to me?

Originally Posted by ramnet

Why honor the existing billing agreements with shared and resellers but not vps's?

Why should I reveal the reason why to you? Is there any specific reason why you need to know or you just enjoying yourself flamming others thread post?

[Dan-CKS]

"Because me and SparkGate is a difference form of company and ppl asking for a refund from me so I have to made it clear to whom they should contact or charge-back. Why should I honor any contract that is not belong to me?"

You bought the company you took on the responsibility for it.