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  1. #1

    Need Help & Suggestions

    i just started web hosting business, this is my company website https://www.slumhost.com

    this is client portal https://myportal.slumhost.com

    i need some really good advice & suggestions to improve my website & business as well.

    Thanks

    Bilal Ahmed

  2. #2
    Join Date
    Jun 2009
    Location
    California
    Posts
    509
    Who is your target market? In the US the word slum is probably not a wise choice for the name of your company. If I saw that on Google I'd just skip right over and go to the next host.

    Overall your page is pretty good, but there are a few mistakes (assuming American English):

    Band Width = Bandwidth
    Upto = up to
    Cpanel = cPanel
    Whm = WHM

    It is very image-heavy, I'd like to see most of it converted to text (will also help with SEO).

  3. #3
    thanks alot It's very difficult to change the name now. Main target market is day to day customer in US,Canada & U.K

    Other host like Hostgator and many are using same spellings. May be it's web hosting language.

    About the images you are right, website is really loaded with images.
    i will try to reduce the number of images.

    Thanks alot for your comments & suggestions, this will really help me to improve.

    also take a look at client portal:

    this is client portal https://myportal.slumhost.com

    demo details:

    user name: [email protected]

    password: 123456


    Thanks Again

  4. #4
    Join Date
    Jun 2005
    Location
    New York
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    2,879
    As MikeJohnson said, you may wish to change the name of your business - "slum" doesn't exactly imply quality or reliability
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  5. #5
    Join Date
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    California
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    The portal looks pretty good to me. I personally don't really care for the dashed border around the main container, but other then that I like the integration

    I have to be brutally honest, I think naming your company SlumHost is going to hurt you in the American market.

  6. #6
    Hmmm thanks alot for your comments. lets see what kind of response i get. if i try to change name then i have to do alot of work, because i,m authorized partner with ThePlanet & i thin i have to do the whole process again.

    but i will try. thanks alot again

  7. #7
    badhost.com

    Like slumhost.com, it will NEVER fly in the US.

    I do like your website though.
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  8. #8
    Quote Originally Posted by Cape Dave View Post
    badhost.com

    Like slumhost.com, it will NEVER fly in the US.

    I do like your website though.
    thanks for your comments, lets see what kind of response i get from people. i know it's a unusual name. But lets try something different.

  9. #9
    Join Date
    Oct 2009
    Location
    Cleveland, TX.
    Posts
    228
    Overall I think the site looks great, as well as the WHMCS integration.

  10. #10
    Quote Originally Posted by HostGladiator View Post
    Overall I think the site looks great, as well as the WHMCS integration.
    Thanks alot Worked really hard on both.

  11. #11
    Quote Originally Posted by MikeJohnson View Post
    It is very image-heavy, I'd like to see most of it converted to text (will also help with SEO).
    I totally agree with Mike that the site is loaded with images. Its better to convert them into contents for SEO.
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  12. #12
    Quote Originally Posted by keserhosting View Post
    I totally agree with Mike that the site is loaded with images. Its better to convert them into contents for SEO.
    Working On it, thanks For Comment.

  13. #13
    Join Date
    Jul 2004
    Location
    North Carolina
    Posts
    743
    Overall I like the design of the site. I agree with everyone else on the opinion of the name of the company though. Slum just doesn't sound to apealing of a name for a hosting company. I will give it to you though its very unique but not in a way that would attract business. Good luck with your company though. The hosting market is very competitive, and can be very stressful at times.

    Good luck with everything, I hope your business prospers in the future.

  14. #14
    Quote Originally Posted by ipotweb View Post
    Overall I like the design of the site. I agree with everyone else on the opinion of the name of the company though. Slum just doesn't sound to apealing of a name for a hosting company. I will give it to you though its very unique but not in a way that would attract business. Good luck with your company though. The hosting market is very competitive, and can be very stressful at times.

    Good luck with everything, I hope your business prospers in the future.
    thank you very much for your kind opinion. Seriously i could not find any other name. But lets see what happens. Right now i'm getting very good response. i just started this company and i have two clients with Annual term plan

  15. #15
    Did the clients find you because of your name or in spite of your name? If the name intrigued them, then it works. If they signed up with you not caring about the name, then I think it might be holding you back. In any event, best of luck in the future. I am trying to build a business too.

  16. #16
    Join Date
    Oct 2004
    Location
    Shimonoseki
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    2,101
    Sorry but I beg to differ about your web design.
    I felt like I was in a place mixture of circus/theme park/casino. Too much colors, illustrations, popping images, banners, ribbons...

    The general tactic is, you have to make your visitors focus on certain areas. As a good example, look at WiredTree's website: http://www.wiredtree.com/
    See how simple it is? But it makes you focus to certain places so you can immediately see what they offer(managed servers and managed VPS), also 100% uptime as an important point.
    (Disclaimer: Not trying to pimp WiredTree in anyway, I am an avid fan of their web design. Just using it as a good example).

    You need a logo.

    The "slum" in your company name isn't helping much
    It is like, when your customer opens a ticket and asking why they cannot access their website, you will answer "oops! my homeless friend just peed on your server, gonna clean it now. will be ready within couple of hours"

    Sorry for the bitter review, but trying to help really...
    Closed for winter...

  17. #17
    Quote Originally Posted by HostingOverEasy View Post
    Did the clients find you because of your name or in spite of your name? If the name intrigued them, then it works. If they signed up with you not caring about the name, then I think it might be holding you back. In any event, best of luck in the future. I am trying to build a business too.
    Seriously two clients said me during live chat that "Someone recommend your website & said that plans are good but website name is very strange"

    I think client who signed up liked the features and the rates. They did like the support but it's too early to say anything.

    One thing i learned is that never to offer 30 day trial for FREE. I was getting 5 to 10 signups daily using 30 day trial and 90% of them were fraud.

    So instead of removing 30 day trial offer i just charge them few cents. people can signup for 30 day trial using 99% discount for first 30 days coupon.

    i hope it works. If anyone have better idea kindly share, might it help all of us.

  18. #18
    Quote Originally Posted by BurakUeda View Post
    Sorry but I beg to differ about your web design.
    I felt like I was in a place mixture of circus/theme park/casino. Too much colors, illustrations, popping images, banners, ribbons...

    The general tactic is, you have to make your visitors focus on certain areas. As a good example, look at WiredTree's website: http://www.wiredtree.com/
    See how simple it is? But it makes you focus to certain places so you can immediately see what they offer(managed servers and managed VPS), also 100% uptime as an important point.
    (Disclaimer: Not trying to pimp WiredTree in anyway, I am an avid fan of their web design. Just using it as a good example).

    You need a logo.

    The "slum" in your company name isn't helping much
    It is like, when your customer opens a ticket and asking why they cannot access their website, you will answer "oops! my homeless friend just peed on your server, gonna clean it now. will be ready within couple of hours"

    Sorry for the bitter review, but trying to help really...
    hmmmmm..... the website you posted don't give much detail about the product. example on http://www.wiredtree.com/managedvps/ you can't find enough information. So i just tried to describe as much as i can. The person who want to buy the product should know everything before ordering it. I don't want people to search the whole website then to ask Live Support for help. Not a single client who signed up asked me anything about the product.
    But it also depends on individual person.

    Yes i'm working on Logo, I will be ready in few days. Logo is one thing which is still missing according to me.

    Now for the name i don't think it doesn't matter that much. Name is not every thing, there are many other names which are strange but very popular. It's service that makes you popular. Nobody will pay me for a good name but if they liked the service they will this name as well.

    That ticket part you said is really funny

    Well thanks for the comment. It will help me to improve something.

  19. #19
    you need to start again with a better name,

  20. #20
    Quote Originally Posted by dave_85 View Post
    you need to start again with a better name,
    Start Again! Well bro it's not like restarting a computer. It would cost me lot of money and time if i tried this stupid thing of changing name.

    I'm not ready to give up at any cost. I selected this name & will continue with this name.

    I'm getting very good response then there is no reason left i should change name.

    One day no one will care about the name, people only wants good services.

  21. #21
    You have some very unrealistic claims on your website. Also your prices are far too low to me taken seriously.

    100% uptime? big turnoff

    $2.99 hosting with unlimited everything? big turnoff

    Just my opinion....

    your site design is nice, a little busy, but very nice.

  22. #22
    Yes 100% is true. We Guarantee that if for any reason our client face downtime we will refund 25% of monthly calculated bill, read our T.O.S at https://www.slumhost.com/terms/
    Every Guarantee we give is simple and straight forward.

    I think that 100% guarantee also depends on your data center. If data center is giving me 100% uptime guarantee then why should i give 99% guarantee to my clients.

    Unlike other host there is not conditions of first 60 min or 120 min etc etc.
    $2.99 is true as well., look we have plan to only host 100 accounts on one server. So average server cost is around $230 to $250 so 3x100 = $300

    If i give 10GB in $2.99 then i'm 100% sure that more than 99% clients won't use 10GB space. So isn't it better to make it simple by giving unlimited to every one. Clients do like word UNLIMITED.

    We are just trying to provide best quality and services as much as we can.

  23. #23
    Join Date
    Jun 2009
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    California
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    Quote Originally Posted by Bilal Ahmed View Post
    We are just trying to provide best quality and services as much as we can.
    I wish you the very best of luck

  24. #24
    Quote Originally Posted by MikeJohnson View Post
    I wish you the very best of luck
    You are most welcome, All these negative & positive comments are really helping me to improve.

  25. #25
    Join Date
    Feb 2010
    Location
    US
    Posts
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    Quote Originally Posted by Bilal Ahmed View Post
    thanks for your comments, lets see what kind of response i get from people. i know it's a unusual name. But lets try something different.
    There's a good different and sometimes a bad different. In this case , at least here in the states, the word slum refers to run down, shabby, heavily populated...not the prettiest or happiest word in the dictionary

    But if you're good at building a niche community, good luck!
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  26. #26
    Join Date
    Oct 2004
    Location
    Germany
    Posts
    352
    You really should get rid of the name. I know the service counts more than the name, but "slum" gives you a bad image.

    Having more images than content makes your site as good as unexisting for search engines. You're also using too many colors, your site looks like candy. The client area is okay, though. Maybe you should add the logo of your company instead of the "MyPortal" logo.

    The weekly promotions page makes you look a bit desperate, there are too many coupon codes. You should adjust your plans to reflect the promotions and reduce the number of coupon codes - at least those listed on your site.
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  27. #27
    Join Date
    Mar 2009
    Location
    New Mexico - USA
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    Not a big fan of the name, but odd names can *sometime* be useful when marketing. I don't like the background its to dark its extenuating the slum. The content feels cluttered there isn't a need to have a background for everything. On my browser (FireFox 3.6.4 Mac) the top right navigation bar is breaking making MyPortal link be below Weekly Promotion and over the GoDaddy badge. Other then that good job on the WHMCS styling a lot of hosts forget to do that and it look dreadful.

  28. #28
    Thanks All again, I will make some adjustments like decreasing images, reducing colors and some others.

    I can change everything but NOT the name of this website.

    It's a hard time for me as i'm getting many negative response about the name but people have to get used to it.


    This post is really helping me in improving the website design. Thanks all

    If you have more suggestion you are most welcome, Specially negative comments because it helps me to improve

  29. #29
    Join Date
    Oct 2004
    Location
    Germany
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    352
    Bilal, please refrain from placing test orders on our site. Wasting the time of someone who helped you is not a wise thing to do.
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  30. #30
    Oh Sorry for that. I was only checking your 2checkout system. i just wanted to know that it stays on WHMCS or not because i was thinking of buying it.

    I think i should go with paypal website payment pro. It's $35 per month but user never leaves the website.

    Sorry again, I was just checking.

  31. #31
    Join Date
    Mar 2009
    Location
    New Mexico - USA
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    Quote Originally Posted by Bilal Ahmed View Post
    Oh Sorry for that. I was only checking your 2checkout system. i just wanted to know that it stays on WHMCS or not because i was thinking of buying it.

    I think i should go with paypal website payment pro. It's $35 per month but user never leaves the website.

    Sorry again, I was just checking.
    Its only $30 a month however your site will have to be PCI compliance witch can be a big job. I'd recommend looking into PCI compliance before you make any decisions.

  32. #32
    Quote Originally Posted by SKaero View Post
    Its only $30 a month however your site will have to be PCI compliance witch can be a big job. I'd recommend looking into PCI compliance before you make any decisions.
    Can you please explain it? i have Website Protection Site Scanner on my website. Isn't it enough ?

    or i have to buy this http://whmcs.com/mcafee.php

  33. #33
    Join Date
    Mar 2009
    Location
    New Mexico - USA
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    224
    PCI compliance is complected, you may want to read this: http://www.pcicomplianceguide.org/pcifaqs.php It looks like the mcafee plugin for WHMCS would help but I haven't used it.

  34. #34
    Quote Originally Posted by SKaero View Post
    PCI compliance is complected, you may want to read this: http://www.pcicomplianceguide.org/pcifaqs.php It looks like the mcafee plugin for WHMCS would help but I haven't used it.
    Thanks, i will take a look at it.

  35. #35
    Join Date
    Mar 2009
    Location
    New Mexico - USA
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    Here is a little bit more reading, it have a nice simple requirements list http://en.wikipedia.org/wiki/Pci_compliance

  36. #36
    hmmm i think i fulfill all of those requirements. Like we have installed antivirus on every server and CSF firewall, both billing and main website have SSL and security seal with daily scans.

    May be i should get McAfee seal now

    Thanks alot

  37. #37
    Join Date
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    No problem, good luck!

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