We are very sorry to hear you have had problems with our live chat. Our sales team has been extremely busy over the last couple weeks. Any issues with our live chat we are working to resolve.
I have forwarded you the contact information of myself and some of our other technical sales staff. We would be happy to answer any questions you may have.
Also feel free to give us a call as well.
Finally, our technical support team does not work on the live chat system they are available after you become a client.
Hopefully this helps clear things up, and again we apologize for the issue. Maybe there is a possibility the live chat software is having some issues with communication as well.