I'v been looking for some time for a reliable domain registrar in Europe for personal use (no reselling, not to big amount of domains) and after reading for a while here and at some otther places I went with Gandi.
I found using them completely OK in standard registration issues, but the last couple of weeks I wonder if I've made the right choice.
It started by my request to register, what was considered, a premium, "exotic", domain. I made an inquiry, got a reply about the price and payment options. Same day I initiated a wire transfer from an EU bank to their bank (in France, so - EU). All my wire transactions I've ever done within EU were cleared and completed on the second business day (even wires to US are not taking longer than 3 days), but Gandi showed my money ~10 days after the payment! It was ridiculous! I wander what they did with it for over a week (I have my guesses though)...
Now, after the money is on my "prepaid account" since Monday morning (7th of June) and my repeating messages to the "support" to proceed with the registration I just get no any reply. Nothing!
And, while trying to search for support options on their site, I couldn't find their phone listed anywhere. I'm stuck with mail support which they simply ignore (?)...
So, I have two questions:
1. Has anything similar happened to any of you with Gandi that I should be aware of?
2. Do you know any other really reliable domain registrar in Europe that can be used for personal registration and is not charging 3 times higher than the industry standard?
Thanks a lot.