I feel uncomfortable making this post, but I have been cheated and think it is an appropriate post.
On Nov 14 I got a call from a customer who had already purchased tutorials from me. In the original order, he wanted to pay by check, so he overnighted payment to me. Great, everyone was happy. When he called on Nov 14 he wanted more tutorials (Ensim). He explained that he wanted to get his site designer to incorporate them into his site that day, so he asked to get the product first, then send in a check by regular mail. Well, being the nice guy (fool), I fell for it. I gave him product. In the next couple of weeks, I sent him a few emails reminding him of the $89.95 he owed me, no answer. On Dec 2, I called him. He admitted he never sent the payment, and asked me to provide him with an invoice and he would overnight it. I emailed as well as faxed him an invoice. I received nothing in the mail. For the last week I have emailed him with no reply. When I try to call, it says voice mail is unavailable.
What really burns me is that hours after my conversation with him on Dec 2nd, he posted a thread here http://www.webhostingtalk.com/showth...threadid=93317 promoting his new site design. So he's got funds to pay (presumably) for a new site design, but refuses to pay a $90 bill for product received? Defies logic. I see in his Support section he's got the Ensim tutorials nicely displayed.
I sent him an email and a PM yesterday telling him that he had until today to make good on his debt, else I would post this incident publically. Obviously, since you're reading this, you know what decision he made.
I even went to the extent of trying to figure out if I'm making unfair presumptions. Maybe he got sick or something happened right after I spoke with him that would have prevented him from sending payment as promised. But I couldn't reconcile that possibility. After all, several hours after our phone call he had the presence of mind to create a new thread promoting his new site design.
Again, this post makes me feel very awkward. I really do hate airing dirty laundry in public. But perhaps if any of you are considering buying a hosting plan from him, perhaps I owe you a heads up on how this fellow conducts business.
Now if Mr. Upton decides to reply to this thread and provides a reasonable explanation for his disappearing act, I will humbly apologize (after payment is received) and move on. But somehow, almost a full month later and no hint of a payment forthcoming - I think I am spot-on.
Lesson learned: Set a payment policy for your business - and DO NOT DEVIATE from it for ANYONE.
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This is another sorry tale and makes conducting business in this forum even more difficult. As a supplier you don't want to get burned by not getting paid - as a customer you don't want to pay and not receive.
Tonight I felt peeved at someone asking me for a deposit for work he has just started for me, especially as I had a problem with some templates recently - I guess this shows me the other side and a deposit has been sent.
Maybe asking for a deposit is a good policy - I hope you get paid Vito.
My sentiments exactly vito (regarding integrity). I have the same feelings about design theft, yet with some people around here seems as though they tolerate it. I see folks giving suggestions and input to a known ripper, what the hell is that? Run the bastards off.
Why is that you think? Perhaps some have become so de-sensitized to it, they don't care? Or maybe because money never changed hands, they don't see it as theft. Or maybe it's because they're afraid of the truth, that they can't get a pixelbrick design for $150, so they ignore it.
Maybe one of the nice US people here could give him a call...infact..if all the us people here give him a call and then another and another...you will soon get your $90 bucks worth as he has to pay for that toll free.
Or..you could just forget it and say to your self...lesson learned...but it really sticks in the back of your throat to do it.
If he is prepared to stake his rep for that...then his rep was probablly sh*t anyway and he won't give a monkeys what you say about him.