Originally Posted by Cynixx3
I have not been able to get ahold of anyone. I believe the service was down at 11:15 last night. From what ive read and talked to them about the power is devided some is solar some is utility. I have not heard generators or seen batteries. This means when the sun is down its regular utility power and sun up solar power. To give excess power from the panels to the utility (or batteries) so that power at night is ofset by solar in the day both utility and solar have to run through one pannel. I assume this pinch point is the problem because the sun is up and there is still no power. Unfortunially until they work it out we can not contact tham by phone, email, or a support ticket because its unpowered.
Lets keep our fingures crossed and hope it is fixed soon.
This sounds like the network engineer really dropped the ball when designing in redundancy to support basic infrastructure let alone the servers.
I cnat speak to the solar panel routing of power but it would seem you would be prepared to fo to the solar panels in this situation or have a generator backup for internal use.
I have a VOIP PBX that I represent that will run up to 36 hours on a UPS and still power a POE switch to power the phones which as only like 12v. IF they are using VOIP then why would they host their own VOIP servers or at least have a few POTS lines to allow for internal and emergency situations such as this. On the same note even a virtualized PBX that is off site would allow call routing to designated cell phones to answer customer calls with the follow me feature.
It boggles my mind why some of these larger companies that we tend to trust have no clue how to handle an emergency situation. Hopefully this will be a learning experience for them and they will seek some help from professionals.
Surely someone there has an IPhone or Droid and is monitoring this thread and can give an update...