Hello WHT!!! So I know alot of people are probably waiting on a review of Turnkey Internets new ultimate reseller packages found here.
My account with turnkey internet was activated on the 5th, so it's pretty much one month to date I have been using there services.
Sign up: Prior to signing up, I went on live chat on a few different occasions to ask pre-sales questions. Adam @ Turnkey was the rep I dealt with most of the time, and he was very helpful, friendly and knowledgeable. I'm very cautious when it comes to choosing a host - I too looked around and saw a lack of reviews for Turnkey Internet. The value of the plan, however, far exceeded the cost - and adam managed to sell me :p Accounts normally take up to 24 hours for activation( a good sign - showing manual approval), but Adam approved mine almost instantly for me as I was talking with him over live chat.
Support Experiences: I am not using Turnkey Internets end user support, I have however had experience with their general support. In most cases I simply submitted a support ticket for issues. WHMCS license key was provided quickly. At one point I managed to get myself banned from the server, and had to call in - the issue was once again quickly resolved. I've submitted almost 10 support tickets - and all have them have been handled to my satisfaction.
Speed: Server loads average under .4 - expected considering server specs. 100% uptime since signup.
Features: WHMCS license included = Great.
Domain reseller account = Great(instant setup, no deposit required, inexpensive domains)
Knowledge base Articles = Once again, a useful freebie.
Turnkey's website is somewhat lacking in appeal to the shared/reseller market, which is understandable considering their history.
If your considering signing up with them feel free to ask me questions based on my experiences.
I've reported my domain to moderators for verification.